HUMAN RESOURCES Training & Development and Change Agent Employee relations, Conflict management and Problem solving Performance management Develop/revise job announcements Coaching and development Coordinate recruitment efforts, select candidates, development and retention of talented employees ADMINISTRATIVE/MANAGEMENT Outstanding combination of communication, interpersonal, conflict management, administration, decision-making, time, project management, critical thinking and leadership skills. Versatile and energetic; demonstrates high levels of personal commitment and dedication. Self-directed and dependable; works autonomously without supervision. Adaptable to steadily changing laws, rules and regulations, policies and procedures. Effectively communicates orally and in writing to diverse groups of people. Develops, writes, reads, interprets and applies policies and procedures. Provides exemplary levels of customer service and technical assistant. Perform audits of data and inventory. Coordinate various projects independently or simultaneously Handle multiple priorities in a fast-paced, time sensitive environment. Maintains a high level of confidentiality. Exceptional attention to detail.
Exceptional MS Word, MS Excel, MS PowerPoint, MS Outlook skills.
EYL Mentor Mentor to middle school girls of Plaza Middle School Taught importance of education and setting and achieving goals Developed team building and confidence in the participants Target Volunteer Museum of Discovery and Science Greeted and assisted guest Answered questions about the event Handed out favors/treats to guest Bank of America Leadership Committee Planed and implemented ways to increase employee productivity Planned and hosted monthly and quarterly site meetings Bank of America Rewards and Recognition Committee Planned and implemented ways of rewarding and recognizing employees Youth Step Team Coach Coordinated and taught steps to a church youth group (Richmond, VA) Developed team building and confidence in the participants CERTIFICATIONS Leadership and Supervisory Skills for Women Managing Multiple Projects, Competing Priorities and Tight Deadlines Collaborative Intelligence in the Workplace Networking for Women: Building Career Success Assertiveness Skills for Business Professionals.
Office Manager, 01/2011 to CurrentNorfolk State University － VA
Troubleshoots and resolves complex problems while offering solutions and suggestions associated with assigned systems, networks, hardware, software, and equipment.
Prepares and audits reports with accuracy, neatness and timeliness.
Develops, writes, maintains and enforces office policies, procedures and training and development materials.
Provides administrative and technical support to ensure the effective and efficient operation of the department.
Creates job announcements for open positions, Interviews and selects qualified candidates for open positions.
Research current trends and other statistics pertaining to office needs.
Collections Account Manager, 01/2009 to 12/2010Bank of America － VA
Maximized revenue by proactively collecting funds on personal loans and credit cards.
Discussed, analyzed and verified personal and financial difficulties of customers.
Performed detailed financial analysis to forecast completeness of repayment plans and achieved 100% program approval.
Analyzed and negotiated payment arrangements with an 80% overall cure rate.
Adapted to steadily changing laws and regulations of FCRA while handling detailed and confidential information.
Executive Team Leader Store manager, 10/2007 to 01/2009Target － Fort Lauderdale, FL
Drove process, organizational and culture change initiatives in supporting key business goals.
Managed a team of 75 daily and consistently met and/or exceeded daily/monthly/yearly goals.
Evaluated performance results and implanted appropriate solutions to achieve goals.
Lead the organization to uphold legal standards in the area of compliance including meal periods, rest breaks, minors, safety and key control.
Coached and developed two team members resulting in promotions.
Served as a link between HR, management and employees by handling questions, interpreting policies, administering feedback and corrective action and helping resolve work-related problems.
Identified staff vacancies and recruited, interviewed and selected applicants.
Assessed employee performance and issued disciplinary notices.
Facilitated all training and development of my department as well as executive transition training when assigned.
Master of Science:Human Resource Management,1 2013Nova Southeastern University － Fort Lauderdale, FLGPA: GPA: 3.91 Sigma Beta Delta International Honor Society for BusinessHuman Resource Management GPA: 3.91 Sigma Beta Delta International Honor Society for Business
Bachelor of Arts:Fashion Merchandising Marketing,1 2007Virginia Commonwealth University － Richmond, VAGPA: GPA: 3.16 Dean's List / Multicultural Academic Achievement Award and recipient of the Access ScholarshipFashion Merchandising Marketing GPA: 3.16 Dean's List / Multicultural Academic Achievement Award and recipient of the Access Scholarship
Society for Human Resource Management (SHRM); member
Sigma Beta Delta International Honor Society for Business; member
administrative, hardware, credit, financial, financial analysis, funds, legal, materials, MS Excel, office, MS Outlook, MS PowerPoint, MS Word, networks, organizational, policies, Research, safety, statistics, technical support