Dynamic Office Manager with 2 years of experience in supporting day-to-day operational functions to ensure a smooth-running business. Highly dependable, ethical and reliable leader in blending advanced organizational, technical and business acumen. Dependable in assisting various office staff and customers with eagerness and attentiveness.
Achieved recognition by management for friendly and responsive service.
Represented executive-level management as first-point-of-contact in all communications with vendors, personnel, and clients.
Investigated and analyzed client complaints to identify and resolve issues.
Answered multiple phone lines, transferred calls to corresponding departments, filed client records and billed accordingly.
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Assisted with payroll preparation and entered data into cumulative payroll document.
Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
Maintained status reports to provide management with updated information for client projects.
Drama Club Member
Art Club Member
Language Arts Excellency Award Recipient
Microsoft Word, Microsoft Excel, Adobe Photoshop, Adobe InDesign, Prioritization, Writing, Filing, Typing, Customer Service, Grammar, Research, Time Management, Reading Comprehension, Client Relations, Proofreading, Tear Sheets, Active Learning, Multi-Tasking.
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