Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Recognized as a competent team member able to effectively communicate and collaborate within the team in order to deliver safe, patient care. Consistently empathetic, actively listens and establishes positive rapport with patients, family and staff. Seeking an office position within the medical field.


STNA licensed in Ohio

CPR Certification

Skill Highlights
  • Understands mobility assistance needs
  • Charting expertise
  • Able to lift 60pounds
  • Understands medical procedures
  • Trained in grooming and bathing assistance
  • Respiratory equipment training
  • Documentation procedures expert
  • Calm and level-headed under duress
  • Quick problem solver
  • General housekeeping ability
  • Medical terminology knowledge
  • Valid Ohio driver's license
  • Reliable transportation
  • Specialized in EMR
  • Doc modify, scan and index EMR
  • Data Entry 40 wpm
  • Basic Computer skills
  • Excellent customer service skills
  • Detail oriented
  • Multi-line use with pleasant phone manner
  • Knowledge of insurance billing
  • MS Office 2013
Professional Experience
03/2013 to Current
Office Manager Vsc Fire & Security, Inc Myrtle Beach, SC,
  • Updating, filing, and maintaining all patient charts with Medicare and HIPAA compliance.
  • Assemble charts before each new patient admission.
  • Oversee and submit all Medicare, Medicaid, VA and other insurance billing claims.
  • Typing and mailing all plans of care and physicians orders.
  • Answering the phones and checking the office email.
  • Maintain inventory of medical supplies and charge sheets for those supplies.
  • Any other general office/clerical work to ensure the office and functions of the office run smoothly.
01/2012 to 2013
Customer Service / Sale Rep Kennametal Asheboro, NC,
  • Assist all customers in a professional manner while asking probing questions to better understand the customer needs.
  • Sell and up sell all products to new and existing customers.
  • Handle existing and new customers account concerns and issues.
  • Troubleshoot customer's billing and equipment issues.
  • Retain customers looking to possible depart from the company.
  • Built customer loyalty by placing follow-up calls for customers who reported product issues.
  • Perform work in multiple departments.
  • Check other agents work orders for quality assurance and any errors before company could complete them.
  • Assigned additional duties based on my noticeable customer service skills.
  • Assigned to make outbound calls to customers and inform them of company noticed acct issues.
2008 to 10/2011
Unit Clerk/ PSA Riverside Methodist Hospital City, STATE,
  • Scan and enter in all doctor orders into ORB
  • Answer the phone and call other unit according to charged RN.
  • Observed and documented patient status and reported patient complaints to the case manager.
  • Read and recorded temperature, pulse and respiration.
  • Completed and submitted clinical documentation in accordance with agency guidelines.
  • Prepared patient rooms prior to their arrival.
  • Collected urine and fecal samples.
  • Support duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Assisted with adequate nutrition and fluid intake.
  • Cleaned and organized patients’ living quarters.
  • Positioned residents for comfort and to prevent skin pressure problems.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Assisted in application of traction devices.Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs.
  • Recognized and reported abnormalities and/or changes in patients' health status to nursing staff.
  • Exhibited compassionate care and communication with regard to issues of death and dying.

2011 to 07/2011
Dialer/ Pre-collect PCB Rossman City, STATE,
  • Third party medical debt collector for companies such as Mount Carmel, St Ann's and Riverside Radiology.
  • Possess the ability to persuade debtors to pay their medical bills by scheduling monthly payment arrangements.
  • An Account Manager for all bill collection activity prior to collection and required to meet a 30,000 dollar goal each month by managing five pre-collect accounts.
  • Send out monthly payment notices and create payment schedules for each account balance to be paid in a twelve month period.
  • Speaking with insurance companies to check claim status, eligibility, and re-billing insurance.
08/2007 to 2008
Inventory Clerk Gap Inc City, STATE,
  • Responsible for ensuring inventory production quality and efficiency levels and implementing corrective action as required
  • Performed data entry duties into operational systems and performed inventory control on all activities related to warehouse operation, shipping / receiving
  • Prepared shipping documents for products scheduled to ship (i.e., Fed Ex, UPS)
  • Aided other warehouse areas such as picking, packing and auditing.
Education and Training
Expected in June 2015
High School Diploma: Nursing
Columbus State Community College - Columbus, OH

3.1 GPA

Coursework in Anatomy, Physiology and Health Assessments

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School Attended

  • Columbus State Community College

Job Titles Held:

  • Office Manager
  • Customer Service / Sale Rep
  • Unit Clerk/ PSA
  • Dialer/ Pre-collect
  • Inventory Clerk


  • High School Diploma

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