Results-oriented Office Manager with diverse background in management and customer service. Motivator, talented leader and creative thinker whose innovative ideas have led to higher levels of operational efficiency and productivity.
Meticulous attention to detail
Excellent written and
Sprint Crown Perks Award Winner June and November 2011
Consistently received positive feedback from guests/customers and created repeat business by developing long-term relationships with customers
Canrig Caught Ya card recipient for going above and beyond in internal customer service
Process billing, service reports, work tickets, invoices, and credit memos in timely manner. Review/Audit work orders and internal ticketing system for accuracy, and making sure all billing documentation meets contract/purchase order requirements.
Review and enter daily/weekly timesheet submissions using various databases. Code all time accordingly. Create time adjustments as needed. Maintain payroll documentation as required by HR.
Track safety statistics for weekly, monthly, and quarterly reports.
Team Recorder for safety team; taking minutes, consolidating agenda. Collect and maintain all documents required for safety team.
Comply with and participate in the company quality and safety procedures.
Maintain fleet reports and documentation.
Create purchase requisitions, receive purchase orders, reconcile match & hold report. Code accounts payable invoices as necessary.
Coordinate domestic travel utilizing internal travel tool to book travel arrangements (Air, Hotel, Car) while ensuring travel requirements meet company policy.
Review, reconcile, and process all credit card expenses in a timely manner and within company policy.
Process New Hire/Exit documentation and submit to HR. Coordinate drug/alcohol/DOT physical test as required by HR. Escalate HR issues to management.
Implementation Specialist II - Dedicated Care10/2010 － 08/2012SprintFort Worth, Texas
Plays a vital role in the relationship with complex, high profile wireless business customers by addressing challenges and requests regarding orders, billing, training and product information throughout the customer lifecycle.
Responsible for the management of escalated customer issues, including troubleshooting customer equipment and service problems, and recommending process improvements.
Possess extensive knowledge in billing, data applications, data services and network performance. March 2010 to October 2010 February 2008 to June 2009 November 2006 to February 2008
Account Manager10/2005 － 11/2006Sprint - The Customer CenterDallas, Texas
Responsible for generating new and repeat sales by providing product and technical information in a timely manner.
Determine customer needs and expectations in order to recommend specific products and solutions. Accurately process customer transactions.
Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction.
Setup and maintain customer files Identify trends in customer satisfaction or dissatisfaction Manage time effectively, meet personal goals and work effectively with other members of the distribution team.
Assistant Store Manager02/2008 － 06/2009SprintDenton, TX
for all operations in retail and extremely effective with all aspects such as
hiring, scheduling, training, marketing, loss prevention, team leadership and
keeping up to date with all local competitor services.
personal development for my employees, great ability in multitasking and
passed audits numerous times within several different locations.
excellent customer service and handle customer queries to ensure customer
display merchandising and maintenance of the store.
Lead Retail Consultant11/2006 － 02/2008SprintDenton, TX
company products and services to walk-in customers in retail outlets.
a high level of customer service support with product expertise and advanced
customer through the purchasing decision and activations process, and educates
the customer on their new purchase.
as a Lead to Retail Consultants regarding processes and guidelines.
new hires. Key holder responsibilities. Manager on duty in absence of manager
standard for driving personal and team sales performance.
leadership and actively engaged in rolling out new programs and processes.
2002High School Diploma:Permian High SchoolOdessa, TX, USA