Seeking a new job with leadership responsibilities including problem solving, planning, and organizing.Obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals.Customer care representative position where my customer relations experience can be fully utilized to improve customer satisfaction and enhance the company brand name.Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative. Result-driven, proactive and resourceful administrative professional with 3 years experience providing legal support. Resourceful and accomplished Office Manager with extensive office operations and personnel organization expertise. Personable Executive Assistant who capably maintains open lines of communication among senior executives, board members, shareholders, middle management and administrative staff. Receptionist who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed.
Meticulous attention to detail
Professional and mature
Strong problem solver
Advanced MS Office Suite knowledge
Strong interpersonal skills
Dedicated team player
Exceptional interpersonal skills
Human Resources Management (HRM)
Legal administrative support
Executive presentation development
Workers' compensation knowledge
Insurance eligibility verifications
Conflict resolution techniques
Office ManagerDr.King Office & Associates － Hampton, VA
Maintained detailed administrative and procedural processes to improve accuracy and efficiency
Contacted insurance providers to verify correct insurance information and get authorization for proper billing codes. Updated patient accounts and information on a daily basis. Successfully established effective systems for record retention by creating database for daily correspondence tracking.
Provided support for CEO and sales team in managing operation work flow. Planned travel arrangements for 5+Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Designed electronic file systems and maintained electronic and paper files.
Handled all media and public relations inquiries. Maintained the front desk and reception area in a neat and organized fashion. Planned meetings and prepared conference rooms.
Wrote reports and correspondence from dictation and handwritten notes. Dispersed incoming mail to correct recipients throughout the office.
Made copies, sent faxes and handled all incoming and outgoing correspondence. Facilitated working relationships with co-tenants and building management. Created PowerPoint presentations used for business development.
Organized files, developed spreadsheets, faxed reports and scanned documents.Managed the day-to-day calendar for the company's senior director executives and staff.
Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. Managed daily office operations and maintenance of equipment.
06/2014 to 04/2015
Pharmacy TechnicianCVS Pharmacy － Newport News , VA
Implemented marketing strategies which resulted in 62%growth of customer base.
Consistently commended by upper management for spearheading and leading effective marketing campaigns.
Increased global eCommerce sales by 55% in one year.
Processed more than 1,000 prescriptions on average each week as a Pharmacy Technician.
Exceeded monthly store sales goals 12 months in a row.
Product Marketing - Offered comparable product substitutions and alternative locations to clients when desired merchandise was out-of-stock.
Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency.
Oversaw implementation of new phone system which resulted in more cost-effective service.
Management Support Ensured smooth operations by supporting executive team.
Event Planning - Successfully planned and executed corporate meetings, lunches and special events for groups of 100+ employees.
Training Responsible for training all new employees to ensure continued quality of customer service.
Scheduling Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
06/2014 to 03/2015
Sales AssociateKay's Jewelry － Hampton, VA
Implemented marketing strategies which resulted in 12% growth of customer base.
Responsible for engaging customers in conversation to understand their needs and objections.
Developed new process for employee evaluation which resulted in marked performance improvements.
Presenting merchandise and detailed information on features and benefits offering extended service plans and financing options working with the entire sales team to provide a superior experience to all of our valued customers and meeting individual and team sales goals.
Earned management trust by serving as key holder, responsibly opening and closing store.
Provided an elevated customer experience to generate a loyal clientèle.
Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
Scored in top 10% of employees in successful resolution of issues Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Directed calls to appropriate individuals and departments.
Built long-term customer relationships and advised customers on purchases and promotions.
Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
Helped drive sales goals and achieve monthly quotas.
05/2011 to 05/2014
Crew Manager McDonald's － Hampton , Va
Provided support for CEO and sales team in managing operation work flow.
Created training manuals targeted at resolving even the most difficult customer issues. Developed, implemented and monitored programs to maximize customer satisfaction.
Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
Addressed negative customer feedback immediately.
Generated and distributed daily reports and order acknowledgments to appropriate personnel.
Lead on and off-site customer support teams across multiple time zones.
Took necessary steps to meet customer needs and effectively resolve food or service issues.
Up-sold additional menu items, beverages and desserts to increase restaurant profits.
Quickly and efficiently processed payments and made accurate change.
Prepared items according to written or verbal orders, working on several different orders simultaneously.
09/2015 to 01/2014
District ManagerRoyal Beauty － Newport News, VA
Prepared program operating budgets, budget reports and other financial performance reports.
Drove the short-term and advanced promotional planning processes.
Analyzed key aspects of the business to evaluate the factors driving results and summarized results into presentations.
Maintained up-to-date account distribution information.
Planned and executed events and marketing programs, producing five times target number of qualified leads.
Led sales forecasting, market trend evaluation and segment strategies.
Developed comparison tables of products and services by researching product pricing, ratings and performance.
Managed the highest volume account in assigned territory.
Negotiated prices, terms of sales and service agreements.
Handled understaffing, disputes, terminating employees and administering disciplinary procedures.
Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Initiated rollout of new enterprise software solution for sales reporting.
Increased profits by 60% in one year through restructure of business line.
Pharmacy Technician New Horizons － Hampton , VA, USAPharmacy Technician , OSHA , First Aid , CPR & HR Training
High School Diploma: EducationNew Horizons － Newport News, VA, USA