A dynamic, resourceful and energetic individual who is comfortable with being the "go to" person for anything related to the smooth running of an office. Driven by new challenges and the desire to be successful in all endeavors.
Microsoft Office 97-2010 (Outlook, Word, Excel, Power Point)
Windows 7, 8 & 10
Auto Task (ticketing system)
Intermedia (Exchange mail system)
Adobe Acrobat (PDF)
Internet Explorer, Fire Fox, Chrome
Handled customers effectively by identifying their needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Increased office organization by developing more efficient filing system and customer database protocols.
Reduced office expense by finding smarter solutions for vendors, suppliers, and services.
SINU, INFORMATION TECHNOLOGYOffice Manager06/2008 to Current
Answer the main phone line and generate service tickets for technicians
Create, edit and update service orders in Auto Task (ticketing system)
Assign work tickets to technicians and engineers
Enter checks and deposits into Quick books data base
Prepare billing reports on a monthly basis
Tally daily checks and make bank deposits
Accounts receivable and reconciliation of customer invoices
Post jobs and schedule interviews
Schedule meetings for senior staff
Keep inventory and order supplies for the office/kitchen
Maintaining office equipment and arranging any repairs or replacements
Managed all office shipments
Create new mailboxes in various Exchange mail systems, setting up new clients in ticketing system
Coordinating meetings and networking events
Entering new employees into the HR system, filling out proper paper work
Ordering stationery, business cards, transit checks and office equipment as required
COMPLINETAdministrative Assistant/Office Manager09/2004 to 06/2007
Maintained schedules and appointment calendars for entire executive staff.
Supported management and staff and assisted with major projects.
Organized the details of special events, all travel arrangements, conference calls, corporate agendas and itineraries.
Assisted HR with New Employees, filling out proper paper work and ID'S request.
Assisted employees with benefits questions and information for HMO's.
Assisted in new introduction meetings and tours of the office, Reviewed resumes, conducted phone screens for candidates as first line of recruiting.
Scheduled interviews with necessary parties after first line of phone interviews was completed.
Assisted with incoming invoice payments from customer account including data entry of information and filing copies of payment.
Made bank deposits.
Placed orders for office supplies (Equipment, news papers, magazines).
Placed food orders for client conference meetings and staff meetings and services.
Responsible for all in house printing and scanning, all incoming calls and reception area, and all incoming mail and outgoing mail, (UPS, FedEx, DHL, messenger deliveries).
COLLINS BUILDING SERVICESOffice Manager10/1999 to 08/2004
Compiled and maintained records of business transactions, office activities and payroll records.
Prepared memos, outlined and explained administrative procedures and policies to supervisory workers.
Answered all incoming calls and requests from bank customers.
Expedited communications between upper level management and general personnel.
Filled out proper paperwork and ID's, recorded management and employee files, and updated all OSHA Logs.
Kept track of all time sheets (Vacation time and Sick days), updated contact lists.
Issued all work orders to maintenance staff, closed all work orders out at the end of day.
Assisted in receptionist back up for the main office.
Ordered office supplies as well as maintenance supplies.
Performed other related office/administrative duties.
CHILDRENS DISCOVERY CENTERAdministrative Assistant04/1997 to 09/1999
Analyzed record keeping, controlled office layout.
Maintained personnel requirements for new available positions.
Kept budgetary requirements for the office, ordered office supplies, and managed petty cash.
Managed all incoming payments from customers and invoicing.
Kept track of all updated and non updated Medical forms.
Responsible for Reception area, answered all incoming inquires.
Mailed brochures and other information to potential clients.
Assisted in class rooms when needed, assisted with all fire drills.
Performed other related Office/Administrative duties.
BS:Criminal Justice Management1997John Jay College, NYCriminal Justice Management
English & Spanish (fluent)
Significant experience working within an office enviroment
Proficient in the use of office software programs and applications
Adept at resolving staff issues and ensuring succinct office operations
Strong ability to coordinate internal and external communications
Solid knowledge of staff management & inventory tracking
Confident with IT and basic office software packages (Word, Excel, PowerPoint, etc)
Excellent communication skills
Dealing professionally with all correspondence, complaints and queries
Immense ability to efficiently process multiple office task
Personal and Professional references will be provided upon request