office manager resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Goal oriented individual with a desire and willingness to learn in order to serve and care for the people who serve our country. Efficient and thoughtful worker who thrives on achievements and success. Strong background in customer service and satisfaction while also excelling at data organization and entry.

  • Customer relations
  • Data entry
  • Invoicing and billing
  • Training and coaching
Office Manager, 07/2018 to Current
ConnectwiseTampa, FL,

In my role as office manager my responsibilities include but are not limited to, daily analyzation of financial reports from the days previous retail sales, resolving any discrepancies that my be present. I also balance cash deposits and perform safe counts as well as input all related financial data into the stores specific accounting software. Financial data that I deal with within my position involves all store sales, generating invoices to be paid by the stores bookkeeper by reporting sold inventory to the appropriate vendors, as well as billing and crediting customers when nessecary. A large part of my position involves accurately and efficiently placing special orders for a wide variety of jewelry and specialty gift merchandise. The act of placing special orders involves dictating items specific style numbers and codes to the appropriate vendor or company via email, telephone and website submissions. When special orders arrive in store, I enter all of the information about the products including pricing, and detailed descriptions into our stores inventory software. Once an item is input, a unique item number is generated by our software program and I then pair the newly stocked item with the correct guests paperwork and contact them for pick up of their purchase. I am responsible for maintaining all necessary office supplies in order to ensure that all employees have the right tools to perform their jobs to the best of their abilities.

Assistant Store Manager, 10/2017 to 06/2018
Advance Auto PartsDesoto, TX,

My position of Assistant Store Manager focused on executing and implementing Pandora's seasonal and promotional campaigns. This involved receiving campaign materials such as signage, gifts with purchase and other items to support the particular campaign. Once materials were received I would set them as per the companies instructional directive in order to drive interest and sales. I was also responsible for training store associates on specific guidelines and procedures for the current campaign. Further responsibilities included tracking, labor, sales figures and inventory which were generated by store specific software and reporting said information to management via phone, email and direct contact. Daily, I operated cash registers and retail sales software terminals. I also addressed and resolved customer inquiries, compliments and complaints and engaged with customers to determine satisfaction levels with products and customer service, using that information to train and motivate sales staff. With a combination of previously mentioned financial reports and customer and staff feedback, our store was consistently able to achieve store sales and profit goals.

Assistant Manager of Customer Service, 11/2016 to 10/2017
Advance Auto PartsEast Ridge, TN,

While I was the Assistant Manager of Customer service I performed cash office duties which included preparing and documenting bank deposits after balancing and reconciling up to 10 cash registers used the previous business day. Balancing cash registers involved reviewing accuracy of merchandise sold and tender received, taking into consideration approprite discounts and forms of tender. I monitored and logged hourly sales trends and adjusted staffing and distribution of resources in the moment to optimize performance. I assisted in scheduling employees based on projected sales. I inventoried and tracked NYS lottery sales, ensuring accurate reporting in order to generate replenishment. I scanned and packaged customers groceries and exchanged tender accurately in order to complete transactions in an efficient manner while maintaining a profesional and positive rapport with customers and coworkers.

Assistant Store Manager, 10/2013 to 10/2016
Pandora Jewelry StoreCity, STATE,

During my time as Assistant Store Manager, my specialized responsibility was hiring new associates and training new and existing associates according to the companies specific directives. Onboarding and training was an ongoing process due to the fact the company's products and policies were continually changing, resulting in my ability to quickly adapt my behaviors to accommodate company expectations. Beyond my specialized duties, I was also responsible for gathering sales performance for the store as a whole and individual associates. Sales and financial reports were generated by way of store software programs and reported to direct and corporate supervisors via phone calls, emails including Microsoft Excel spreadsheets, as well as direct contact. I prepared daily bank deposits and reconciled any inaccuracies by analyzing sales activity reports.

Education and Training
Cosmetology Licence: Cosmetology, Expected in 01/2012 to Ron Paul University - Chesapeake, VA,
High School Diploma: , Expected in 06/2001 to Whitesboro Senior High School - Marcy, NY,

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Resume Overview

School Attended

  • Ron Paul University
  • Whitesboro Senior High School

Job Titles Held:

  • Office Manager
  • Assistant Store Manager
  • Assistant Manager of Customer Service
  • Assistant Store Manager


  • Cosmetology Licence
  • High School Diploma

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