To secure a challenging position with an organization that allows me an outlet to demonstrate my skills and experience while providing opportunities for growth and advancement.
Cross-functional team management
Supervision and training
Calm under pressure
Office Manager05/2006 to CurrentCompany NameCity, State
Over see the productivity and quality of work for 10-25 employees on the evening shift.
Receive deliveries of merchandise.
Quality checking deliveries and filing claims for reimbursement of merchandise if it arrives damaged or below standard.
Counseling employees on job performance and policy adherence.
Reviewing invoices and revenue reports to discern profitability.
Coordinating man hours to achieve sales forecast.
Responsible for the intake and deposit of store funds up to $75,000 per day.
Daily monitoring of cash register overages and shortages. Overseeing receipt of bank deliveries twice a week.
Balancing store accounts on daily basis ensuring proper allocation of funds exceeding $100,000.
Matching time cards and payroll slips ensuring proper employee payment.
Process and alleviate customer concerns such as policy and erroneous pricing of merchandise.
Perform money transfer and bill pay services through Western Union while adhering to federal legislation (i.e. Patriot act).
Ensure the responsible sale of tobacco products.
Entrusted with the most complex of customer service issues as a result of exceptional ability to promptly resolve concerns and satisfy customers.
Implementing and enforcing customer service policies and procedures to ensure maximum customer satisfaction and optimum associate conduct.
Liaison between store management and customer service departments.
Accountable for budgeting labor hours and scheduling for approximately 40 associates.
Responsible for hiring and training 40% of new associates.
Engaged customers to provide sales assistance, suggestions and personalized service.
Managed daily cash flow of $20,000-$70,000, ensuring that cashiers stay in compliance with tender handling procedures.
Used my experiences and detailed knowledge of policies and procedures to train 20% of new associate in becoming exceptional employees for the organization.
Headed special sales promotions and fund raisers (Alex's Lemonade Stand, Children's Miracle Network, Philabundance Food Drive)
Responsible for the posting of cash receivables to the ledger.
Facilitated dialogue with customers to keep accounts on a timely payment schedule and encouraged payment on faltering accounts increased on-time payment by 20%.
Processed applications for customers seeking credit from the business by researching credit history through professional references.
Billed customers for product using the V2 business management system.
Provided financial solutions to clients for their personal and/or business needs.
Interviewed prospective clients to obtain data about their financial resources and needs, the physical condition of the person to be insured, and to discuss any existing coverage.
Customizing financial solutions including simple life insurance, business buy/sell agreements, retirement planning, estate planning, and college fund planning.
Assisted Project Coordinator with awareness programs for family services in the field.
Reorganized case files and streamlined the filing system.
Encouraged a calm and welcoming environment for families going through difficult situations utilizing my personable demeanor and hospitality.
Filtered phone calls and directed callers to appropriate agencies and case workers to assist with their needs.
Office Associate02/2014 to 11/2014Company NameCity, State
Process approximately $90,000 in orders a month by taking payments and setting deliveries.
Defuse escalated situations with irate customers by identifying the issues and possible solutions by researching customer orders and follow up communications with corporate, delivery teams, and service technicians.
Up-sell protection plans and financing offers with a 15% success rate.
Negotiate to get customers not to cancel orders or protection plans.
Work delivery reports which require follow up with sales associates and customers, also research product availability resulting in a 10% increase in on-time payments and increased deliveries.
Man the phone lines and direct calls to the appropriate parties or being a resource to customers making general inquiries.
Bachelor of Science: Accounting2009Saint Joseph's University
Saint Joseph's University 2009 Bachelor of Science in Accounting
Bachelor of Science: FinanceBachelor of Science in Finance Special Honors Saint Ignation Scholarship 4 year full Academic Scholarship Specialized Skills and Licenses Working knowledge of SAP R3 Proficient in Microsoft Word, Excel, and Power Point Licensed in Health and Life Insurance (NJ, PA)
Saint Ignation Scholarship
4 year full Academic Scholarship
Clerk, Associate, Cash, Sales, Sales Promotions, Customer Service, Receptionist, Retail Sales, Money Transfer, Pricing, Sale Of, Solutions, Basis, Bookkeeper, Cash Register, Payroll, Store Accounts, Increase, Payments, Sales Associates, With Sales, Accountable For, Budgeting, Customer Service Manager, Liaison, Satisfaction, Scheduling, Training, Annuities, Life Insurance, Filing, Clients, Claims, Invoices, Quality Checking, Sales Forecast, Accounts Receivable, Business Management, Credit, Posting, Receivables, Office Manager, Project Coordinator, Accounting, Excel, Finance, Microsoft Word, R3, Sap, Word
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