Responsible for the daily non-clinical operations of the assigned office including; patient satisfaction, revenue, profitability, non-clinical team selection, performance, and development. Plus responsible for assisting patients to complete doctor's prescribed treatment plans thereby helping patients get the care they need. Direct supervision of Patient Service Representatives (PSR's), Laboratory Support Technicians, and Dental Assistants. Monitor practice metrics, that include the office revenues, and expenditures; identifies opportunities for improvement and executes improvement plans approved by the doctor and regional manager. Partners with the doctor to actively recognize and reward the office team and individual office team members for meeting office goals and demonstrating behaviors consistent with the company's mission, vision, and values. Partners with the doctor and regional manager to prepare and deliver performance reviews; develop performance plans and goals for direct reports.
Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
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