Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

I am a reliable, hardworking employee seeking remote customer service or bookkeeping position. I offer excellent communication skills and good judgment. I work well with others and am good at resolving problems and improving customer satisfaction. I am willing to take on added responsibilities to meet team goals.

  • Planning and Execution
  • New Business Launch
  • Team Leadership
  • Scheduling
  • QuickBooks
  • Invoicing
  • Inventory Control
  • Bookkeeping
  • Staff Management
  • Invoice Processing
  • Business Operations
  • Employee Training
  • Client /Customer Satisfaction
  • Multi-line phone operation
  • Typing proficiency
  • 10-key calculating proficient
Work History
08/2005 to Current
Office Manager /Small Business Co-Owner Briggs Equipment, Inc. Arlington, TX,

  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Prepared and submitted estimates to potential clients.
  • Prepared and submitted invoices to current clients.
  • Prepared bank deposits and reconciled bank statements with Quickbooks.
  • Executed record filing system to improve document organization and management.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Generated paper checks for employees and subcontractors.
  • Prepared accounts for scheduled audits and assisted with audit process to facilitate faster completion of tasks.

06/2002 to 08/2005
Office Manager /Payroll Processor Johnson Boys Drywall LLC City, STATE,

  • Answered multi-lined phone and routed calls to appropriate party.
  • Greeted clients, vendors, subcontractors and potential employees.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Generated paper checks for employees and printed stubs.
  • Researched proper tax accounting treatment of various transactions.
  • Documented and processed all garnishments for bankruptcies and child support orders.
  • Prepared estimates for potential clients.
  • Prepared invoices for all clients.
  • Processed payments to invoices and deposited checks and money to banking account.
  • Processed all accounts payable invoices and wrote and posted checks to accounts.
  • Filed and maintained all accounts receivable, accounts payable, employee and tax related records .
05/2000 to 05/2002
Rental Manager Land Oak Rental City, STATE,

  • Trained and developed personnel to improve safety, employee relations and resolve issues.
  • Reduced workflow inconsistencies by recruiting and hiring capable staff members.
  • Communicated best practices among on-site and external personnel to align efforts and goals.
  • Used strategies to promote exceptional customer service and create positive environment for employees and clients.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained financial accuracy when handling monies and credit card transactions each day.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
04/1991 to 05/2000
Vault / Computer Room Associate Home Depot City, STATE,

  • Performed opening procedures in computer room according to company procedures.
  • Performed opening procedures in vault which included sending all requested tills to head cashier via pneumatic tube system.
  • Balanced staff and vault at end of day and secured monies in accordance with established procedures.
  • Adhered to dual control processes and audited cash drawers to reduce losses due to accounting errors and employee theft.
  • Complied with security and internal control procedures and policies and conducted mandatory trainings to educate staff on new and existing processes.
  • Investigated staff out-of-balance conditions and instituted corrective procedures.
  • Performed vault, alarm and door duties to facilitate opening and closing of operations.
  • Maintained, organized and stocked safe with correct bills and coins.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Prepared and balanced up to 25 register tills everyday.
  • Operated and maintained pneumatic tube system for money transmission to each register.
  • Maintained and dispensed petty cash in accordance with company policies.
  • Worked with management team to ensure accuracies in vault.
  • Answered a multi-line phone when needed.
Expected in
High School Diploma:
Heritage High School - Maryville, TN
  • Completed 2 1/2 years of Vocational Office Education
  • Member of (VOE) Vocational Office Education Club
  • Member of (TOE) Tennessee Office Education Club
Expected in 10/1985
JTPA - Maryville, TN,

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Resume Overview

School Attended

  • Heritage High School
  • JTPA

Job Titles Held:

  • Office Manager /Small Business Co-Owner
  • Office Manager /Payroll Processor
  • Rental Manager
  • Vault / Computer Room Associate


  • High School Diploma
  • GED

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