I am a reliable, hardworking employee seeking remote customer service or bookkeeping position. I offer excellent communication skills and good judgment. I work well with others and am good at resolving problems and improving customer satisfaction. I am willing to take on added responsibilities to meet team goals.
Skills
Planning and Execution
New Business Launch
Team Leadership
Scheduling
QuickBooks
Invoicing
Inventory Control
Bookkeeping
Staff Management
Invoice Processing
Business Operations
Employee Training
Client /Customer Satisfaction
Multi-line phone operation
Typing proficiency
10-key calculating proficient
Work History
08/2005 to Current
Office Manager /Small Business Co-OwnerBriggs Equipment, Inc. – Arlington, TX,
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Prepared and submitted estimates to potential clients.
Prepared and submitted invoices to current clients.
Prepared bank deposits and reconciled bank statements with Quickbooks.
Executed record filing system to improve document organization and management.
Verified and submitted timekeeping information for accurate and efficient payroll processing.
Generated paper checks for employees and subcontractors.
Prepared accounts for scheduled audits and assisted with audit process to facilitate faster completion of tasks.
06/2002 to 08/2005
Office Manager /Payroll ProcessorJohnson Boys Drywall LLC – City, STATE,
Answered multi-lined phone and routed calls to appropriate party.
Greeted clients, vendors, subcontractors and potential employees.
Verified and submitted timekeeping information for accurate and efficient payroll processing.
Generated paper checks for employees and printed stubs.
Researched proper tax accounting treatment of various transactions.
Documented and processed all garnishments for bankruptcies and child support orders.
Prepared estimates for potential clients.
Prepared invoices for all clients.
Processed payments to invoices and deposited checks and money to banking account.
Processed all accounts payable invoices and wrote and posted checks to accounts.
Filed and maintained all accounts receivable, accounts payable, employee and tax related records .
05/2000 to 05/2002
Rental ManagerLand Oak Rental – City, STATE,
Trained and developed personnel to improve safety, employee relations and resolve issues.
Reduced workflow inconsistencies by recruiting and hiring capable staff members.
Communicated best practices among on-site and external personnel to align efforts and goals.
Used strategies to promote exceptional customer service and create positive environment for employees and clients.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Maintained financial accuracy when handling monies and credit card transactions each day.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
04/1991 to 05/2000
Vault / Computer Room AssociateHome Depot – City, STATE,
Performed opening procedures in computer room according to company procedures.
Performed opening procedures in vault which included sending all requested tills to head cashier via pneumatic tube system.
Balanced staff and vault at end of day and secured monies in accordance with established procedures.
Adhered to dual control processes and audited cash drawers to reduce losses due to accounting errors and employee theft.
Complied with security and internal control procedures and policies and conducted mandatory trainings to educate staff on new and existing processes.
Investigated staff out-of-balance conditions and instituted corrective procedures.
Performed vault, alarm and door duties to facilitate opening and closing of operations.
Maintained, organized and stocked safe with correct bills and coins.
Counted, verified and handled bank deposits and armored car transactions.
Prepared and balanced up to 25 register tills everyday.
Operated and maintained pneumatic tube system for money transmission to each register.
Maintained and dispensed petty cash in accordance with company policies.
Worked with management team to ensure accuracies in vault.
Answered a multi-line phone when needed.
Education
Expected in
High School Diploma: Heritage High School - Maryville, TN GPA:
Completed 2 1/2 years of Vocational Office Education
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