Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

Well-coordinated in handling diverse office tasks while leading administrative teams to meet demanding performance targets. Good budget management, payroll administration and office organizational skills. Effectively organize resources and clerical support to maintain smooth and efficient operations and enhance team success. Multitasking with executive-level administrative management and financial, business and operational leadership expertise. Multidisciplinary professional exhibits essential and developed techniques in policy, procedure and process improvement initiatives which minimize labor, increase productivity and maintain quality in all aspects of administrative support. Organized administrative professional with hands-on experience supporting business areas such as accounting, database management and human resources. Collaborative team player with strong communication, decision-making and time management abilities. Dependable and deadline-oriented Office Management professional bringing years of administrative oversight. Self-starter and effective team leader skilled at unifying staff under common goals, modeling organizational efficiency and instilling customer service excellence. Offering diversified competencies, including , and proficiency.

  • CRM and office management software
  • File and data retrieval systems
  • Training and coaching
  • Expense reporting
  • Invoicing and billing
  • Accounts payable and receivable
  • Project management
  • Scheduling and calendar management
  • Customer relations
  • Event coordination
  • Proposal writing
  • Billing
  • Senior leadership support
  • Report writing
  • Data entry
  • Process improvement
  • Inventory management
  • MS Office
  • Insurance billing
  • Invoice generation
  • Customer service
  • Planning and coordination
  • Administrative support
  • Supervision
  • Organization
  • First Aid/CPR
  • Project organization
  • Communications
  • Business operations
  • Team building
  • Team management
  • Relationship development
  • Problem resolution
Office Manager /Accountant, 01/2013 to Current
Community Healthlink, Inc.Fitchburg, MA,
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Developed and administered department budgets.
  • Coordinated logistics for corporate events.
  • Aided senior leadership during executive decision-making process, meeting with clients to research case, collect data, prepare settlement packages and interpret information for daily report generation.
  • Managed office inventory and placed new supply orders.
  • Automated office operations, managing client correspondence, payment scheduling, record tracking and data communications.
  • Monitored office inventory to maintain adequate supply levels and order products.
  • Greeted visitors promptly and directed to correct locations.
  • Elevated customer satisfaction ratings by resolving client and case issues efficiently.
  • Performed billing, collection and reporting functions for Tax office generating over $80,000 annually.
Director of Medical Records, 06/2018 to 08/2020
Massachusetts Court SystemGardner, MA,
  • Provided respectful assistance to all parties, including patients, staff members and insurance company representatives.
  • Verified record copies before handing each over to check for and remove unnecessary details.
  • Increased team efficiency by implementing records process improvements.
  • Logged all requests for medical records into spreadsheets.
  • Streamlined day-to-day office processes to meet long-term goals.
  • Set up patient charts and documented information in various company software.
  • Determined and implemented techniques to improve medical records retrieval process.
  • Disseminated information to correct department, individual or outside location.
  • Pulled patient records and transferred information to appropriate parties.
  • Entered patient insurance, demographic and health information into software and confirmed records.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Performed site evaluations, customer surveys and team audits.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Collaborated with others to discuss new opportunities.
Ward Clerk / Restorative Supervisor, 04/2015 to 06/2018
John HankielCity, STATE,
  • Worked in high-volume Physical Therapy department to answer telephone calls and route connections to appropriate departments or staff.
  • Entered current information into records system and printed documents for appointments, files and patient use.
  • Collected paperwork for patients, nurses and physicians.
  • Located and filed physical permanent records.
  • Completed charts, staffing sheets and other documentation.
  • Facilitated communication through effective management of incoming correspondences, including phone calls, emails and letters.
  • Created, updated and maintained detailed documents and spreadsheets by creating professional charts, tables and filters.
Housing Specialist, 05/2013 to 04/2015
Jefferson Parish Housing AuthorityCity, STATE,
  • Assisted clients with permanent housing transitions.
  • Found affordable housing options for people and families.
  • Investigated key breaches of tenancy, including subletting and fraud.
  • Assessed eligibility of applicants in accordance with predetermined criteria to fill vacancies.
  • Performed statistical collection to track tenant communication and applicant data.
  • Reviewed physical structures for unusual deterioration or mismanagement to report to facilities and operations management.
  • Maintained residential tenancy agreements for renewal or termination following program guidelines.
  • Obtained quotes from contractors for repair work to maintain property.
  • Educated clients on lease and rental agreements.
  • Communicated with housing managers and rental agencies on behalf of clients.
  • Verified assets and income for applicants.
  • Responded to complaints and members' inquiries to improve service delivery.
Education and Training
Associate of Science: Accounting, Expected in 05/2013
Degaldo Community College - New Orleans, LA,
Bachelor of Science: Nursing, Expected in
Our Lady of Holy Cross - New Orleans,
High School Diploma: , Expected in 05/2004
Archbishop Blenk - Gretna, LA,

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School Attended

  • Degaldo Community College
  • Our Lady of Holy Cross
  • Archbishop Blenk

Job Titles Held:

  • Office Manager /Accountant
  • Director of Medical Records
  • Ward Clerk / Restorative Supervisor
  • Housing Specialist


  • Associate of Science
  • Bachelor of Science
  • High School Diploma

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