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office lab manager resume example with 11+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Meticulous Laboratory Manager with experience maintaining smooth and efficient clinical laboratory operations. Proficient in overseeing supplies, equipment, employees and facilities. Exceptional management skills and proven history of effective leadership. Meticulous Laboratory Manager with experience maintaining smooth and efficient clinical laboratory operations. Proficient in overseeing supplies, equipment, employees and facilities. Exceptional management skills and proven history of effective leadership. Experienced Laboratory Manager with a focus on continuous improvement. Always seeking opportunities to enhance efficiency, processes or operations. Prepared to offer an infinite number of years to a new role to gain new skills. Skilled Laboratory Manager knowledgeable about best practices and compliance standards in the health care field. Well-versed in all facets of operations, including quality assurance, training and safety management. Seeking to dedicate time and patience gained during 6-year career to a growth-oriented position. Customer-focused Quality Assurance Manager with 6 years of experience in healthcare. Successful at internal audits and correctly forecasting product markets for accurate supplying. Skilled at working with customers and clients to ensure fantastic service. Knowledgeable Laboratory Manager with first-rate skills in leadership, operational planning and problem-solving. Decisive and disciplined professional with a quality-driven mindset. Looking to put expertise and experience to good use in a permanent role with a forward-thinking company. Organized Quality Assurance Manager with 3 years of managerial experience in healthcare. Dedicated to detail-oriented production inspections and collaborating with various departments. Proficient in daily product sampling and performing accurate audits. Systematic Quality Assurance Manager with an excellent eye for detail and a knack for devising and establishing effective quality procedures, standards, and specifications. Talented at clearly specifying quality requirements with suppliers and monitoring procedure performance. Nursing student pursuing an RN degree seeks internship opportunity to gain hands-on experience. Outgoing and friendly with strong motivation for success. Motivated professional offering RN degree in Nursing. Adds value to any organization in need of great collaboration, interpersonal, and multitasking abilities. Meets tight deadlines every time. Motivated [Area of study] student seeking internship in [Area of expertise] to gain hands-on experience. Outgoing and friendly with strong drive to succeed.

Skills
  • Equipment management
  • Employee supervision
  • Facilities maintenance
  • [Product] inspections
Experience
04/2020 to Current Office Lab Manager Reid Hospital & Health Care Services | Richmond, IN,
  • Supervised cleaning and maintenance of laboratory equipment to prevent errors and breakdowns.
  • Managed supply purchasing, restocking and inventory tracking as part of $[Amount] yearly budget.
  • Coordinated recruitment, paperwork and payments for laboratory participants.
  • Maintained compliance with laboratory, company and legal regulations.
  • Managed equipment, building areas and inventory to keep facility running at peak levels.
  • Defined priorities, delegated tasks and planned workflow for laboratory personnel.
  • Supervised and guided inspectors, technicians and other staff.
  • Troubleshot product issues and fixed problems.
  • Analyzed quality control test results and provided feedback and interpretation to production management or staff.
  • Fielded customer complaints and rectified service issues.
  • Monitored product trends and suggested changes.
  • Appraised customers' requirements and worked to maintain high satisfaction.
04/2020 to Current Phlebotomy Technician Ruger Investment Casting - Prescott Div. | Earth City, MO,
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
  • Labeled blood vials with critical information like time of collection, date and patient name.
  • Prepared blood-collecting equipment to draw blood and safely store and transport samples.
  • Maintained fully-stocked phlebotomy cart, carrier and station.
  • Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
  • Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
  • Coordinated workflow based on stat, schedule, or outpatient needs.
  • Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
  • Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
  • Verified collection orders and communicated discrepancies to nurses.
  • Built trust and minimized patient discomfort during phlebotomy procedures through [Task] and [Task].
  • Interviewed patients and documented details to update and file paperwork.
  • Prepared patients for examination by properly draping patients, obtaining vital signs, verifying referrals and taking detailed health history.
  • Interacted with patients to gather and record data prior to blood draws.
  • Assisted medical care providers by aiding with routine and specialized procedures, administering medication and performing [Type] and [Type] tests.
  • Sterilized instruments and prepared [Number] exam rooms per day.
10/2019 to 02/2020 Medical Assistant Kimball Midwest | Arlington, TX,
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Scheduled appointments for patients via phone and in person.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Educated patients about medications, procedures and physician's instructions.
  • Organized charts, documents and supplies to maintain team productivity.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Efficiently performed insurance verification and pre-certification and pre-authorization functions.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Coordinated and executed medical waste disposal according to governmental and organizational standards.
  • Batch-scanned and indexed patient charts to improve data availability while maintaining security.
  • Measured patient peak flows to improve workflow efficiency.
08/2010 to 02/2020 Customer Service Associate Wawa | City, STATE,
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Recommended improvements to products and services to mitigate complaints.
  • Relayed productive customer feedback to marketing teams.
  • Shared detailed information regarding options to help customers make decisions.
  • Consulted with customers regarding needs and addressed concerns.
  • Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
  • Supported operational improvements and resolution of problems to deliver top-notch customer service.
Education and Training
Expected in 03/2012 to to Associate of Science | Nursing Penn State, Brandwine Campus, GPA:
Expected in 05/2010 to to High School Diploma | Coatesville Area Senior High School, Coatesville, PA GPA:
Expected in to to | Nursing Delaware County Community College, Media, PA GPA:
  • [Number] GPA 3.4
Certifications
  • Phlebotomy Technician (PT)

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Resume Overview

School Attended

  • Penn State
  • Coatesville Area Senior High School
  • Delaware County Community College

Job Titles Held:

  • Office Lab Manager
  • Phlebotomy Technician
  • Medical Assistant
  • Customer Service Associate

Degrees

  • Associate of Science
  • High School Diploma

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