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office director of gra operations resume example with 12+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Results-focused professional with extensive knowledge working in housing/social services. Proactive leader with strengths in communication and collaboration. Proficient in improving business operations and managing concurrent objectives to promote efficiency and influence positive outcomes.

Skills
  • Supervision/Leadership
  • Contract management
  • Case management
  • Data Analysis
  • Knowledgeable housing professional
  • Provider Relations
  • Program Management/Evaluation
  • Project Coordination
  • Process improvement
  • Compliance reviews
  • Problem resolution
  • Customer service
Education
Strayer University Atlanta, GA, Expected in 12/2013 Master of Science : Leadership Management - GPA :
Everest University Tampa, FL Expected in 05/2009 MBA : Business Administration/Human Resources Management - GPA :
Albany State University Albany, GA, Expected in 05/2005 Bachelor of Science : Health Care Administration - GPA :
Experience
Heartflow - Office Director of GRA Operations
Atlanta, GA, 08/2021 - Current
  • Responsible for providing leadership and guidance to oversee all aspects of the daily operations for the Emergency Rental Assistance Program
  • Responsible for program development, implementing polices and procedures to ensure the success of the program and meet agency goals
  • Develop and maintain program budget by forecasting costs and documenting expenditures
  • Supervise and provide leadership to a team of Operations Managers
  • Responsible for monitoring performance and productivity of all program staff
  • Oversee quality assurance methods to ensure program compliance
  • Responsible for monitoring and implementing guidance in accordance with U.S. Treasury guidelines
  • Responsible for recruitment, interviewing, and hiring of new employees
  • Maintain an effective office organization to support efficiency, professionalism and performance objectives
Danaher - Program Manager
Los Angeles, CA, 07/2021 - 08/2021
  • Responsible for providing leadership and guidance to assist the Office Director oversee the daily operations for the Emergency Rental Assistance Program
  • Liaison between organizations, partners, and stakeholders to promote and improve services and communication
  • Responsible for assisting with program development, implementing polices and procedures to ensure the success of the program and meet agency goals
  • Assist team members improve productivity and performance through hands-on coaching in order to achieve agency objectives
  • Monitor quality assurance methods to ensure program compliance
  • Responsible for recruitment, interviewing, and hiring of new employees
Alutiiq Llc - Operations Manager
Camp Springs, MD, 03/2021 - 07/2021
  • Responsible for providing leadership and guidance to oversee the operations of the Emergency Rental Assistance Program
  • Responsible for managing a team to ensure that applications are reviewed and processed accurately and in a timely manner
  • Assist in managing program development, implementing polices and procedures to ensure the success of the program and meet agency goals
  • Responsible for providing training and technical support to staff to ensure program compliance
  • Responsible for providing consultation and technical support to partner agencies assisting applicants with their application
  • Responsible for coaching and performance management
Willis Towers Watson - Program Consultant
Short Hills, NJ, 10/2020 - 03/2021
  • Responsible for providing technical assistance to sub-grantees to ensure the requirements of the contractual agreement were met
  • Responsible for ensuring performance measures were met
  • Responsible for monitoring and compliance, program development, record keeping, and reporting
  • Evaluated internal systems and prepared training initiatives to mitigate ongoing problems
Easter Seals Midwest - Program Coordinator- Residential Services
Hermann, MO, 10/2019 - 09/2020
  • Responsible for providing statewide programmatic oversight for all Community Residential Rehabilitation programs and Crisis Respite Apartments in the division of behavioral/adult mental health
  • Managed programmatic data collection/analysis/utilization
  • Oversight of program budget
  • Managed contract management (development, renewals, and amendments) to ensure service delivery
  • Implementation and compliance based on statewide regulations
  • Provided training and consultation to staff and contracted providers
  • Performed program evaluation and collaborates on policy development and quality improvement
  • Engaged in networking and collaboration with statewide providers as well as stakeholders
  • Analyzed program effectiveness and provided feedback to modify, adapt and optimize workflows
  • Coordinated and monitored performance and quality of all programs and services
Bowery Residents Committee - Program Coordinator- Georgia Housing Voucher
NY, State, 05/2017 - 07/2020
  • Responsible for providing statewide programmatic oversight for the Georgia Housing Voucher and Bridge Funding Program in the division of behavioral/adult mental health
  • Oversight of program management, leasing, payments, utilization, landlord compliance with state and federal regulations, data collection/analysis, accounting reconciliation
  • Processed payment authorizations in the Beacon Health Options system for client’s receiving services
  • Researched/investigated provider authorization and claims denial/dispute questions
  • Provider Relationship Management- provided training and consultation to contracted behavioral health providers
  • Performed program evaluation and collaborated on policy development and quality improvement
  • Engaged in networking and collaboration with statewide providers as well as stakeholders
  • Responsible for supervision and leadership of program staff
  • Analyzed program effectiveness and provided feedback to modify, adapt and optimize workflows
Housing Authority Of DeKalb County - Director of Operations
City, STATE, 01/2016 - 04/2017
  • Responsible for providing leadership and guidance to oversee all aspects of the Housing Choice Voucher Program
  • Responsible for overseeing the day-to-day operations of the program
  • Oversee training and development and monitor program evaluation to ensure compliance
  • Oversight of program staff, performance management, recruitment and interviewing of new hires
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Directed training improvements to reduce knowledge gaps and eliminate workforce performance inefficiencies
Housing Authority Of DeKalb County - Deputy Director
City, STATE, 01/2015 - 01/2016
  • Responsible for assisting the Housing Director with overseeing and administering the Housing Choice Voucher Program
  • Responsible for overseeing the following departments to include: Wait List/Eligibility, Annual Recertifications, Interim Recertifications, Project-Based Voucher Program, Program Moves, Voucher Issuance, Request for Tenancy Approval, HAP Contract Execution, Quality Control Audits, Violence Against Women Act (VAWA), Compliance, Portability, Call Center, HQS Inspections
  • Served as the agency 504 Coordinator
  • Oversee training and development and monitoring program evaluation to ensure compliance with HUD regulations
  • Oversight of program staff, performance management, interviewing of new hires
Georgia Department Of Community Affairs - Program Supervisor
City, STATE, 06/2014 - 01/2015
  • Responsible for the management and administration of the Housing Choice Voucher Program department
  • Responsible for managing Recertifications, Interim Recertifications, Program Moves, Voucher Issuance, Request for Tenancy Approval, HAP Contract Execution, Quality Assurance Audits, Reasonable Accommodations, and Rent Increases
  • Responsible for management of staff, training and development, performance management/review, interviewing of new hires, and provide assistance with the implementation of policies and procedures
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
Georgia Department Of Community Affairs - Portability Manager
City, STATE, 01/2011 - 06/2014
  • Responsible for the management and administration of the Housing Choice Voucher Program Portability department
  • Responsible for overseeing Intake/Eligibility, Briefing Process, Portability, HAP Contracts, Annual and Interim Recertifications, Voucher Issuance, Program Moves, Rent Increases
  • Landlord engagement with current and prospective landlords concerning payments and program procedures
  • Oversee staff training, implementation of policies and procedures to ensure program compliance
  • Responsible for management of staff, recruitment, hiring, conduct performance evaluations for staff
  • Responsible for ordering all office supplies and equipment, procurement, budgeting and accounting procedures
Company Name - Program Compliance Officer
City, State, 10/2009 - 12/2010
  • Responsible for overseeing program compliance for the Housing Choice Voucher Program
  • Conducted fraud and abuse investigations throughout the region for program participants to ensure program compliance
  • Conducted informal hearings and reviews, represented the program by attending court for eviction related issues and OIG related issues
  • Conducted HQS Quality Control Inspections
  • Implemented policies and procedures to enforce compliance within program requirements

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Resume Overview

School Attended

  • Strayer University
  • Everest University
  • Albany State University

Job Titles Held:

  • Office Director of GRA Operations
  • Program Manager
  • Operations Manager
  • Program Consultant
  • Program Coordinator- Residential Services
  • Program Coordinator- Georgia Housing Voucher
  • Director of Operations
  • Deputy Director
  • Program Supervisor
  • Portability Manager
  • Program Compliance Officer

Degrees

  • Master of Science
  • MBA
  • Bachelor of Science

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