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office coordinator resume example with 16+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Skills
  • Extensive experience in customer care
  • Experience within the military Community and/or veteran administrative organizations
  • Strong organizational skills with attention to detail
  • Good verbal communication skills, poise and ability to handle high volume telephone duty
  • Self starter and highly motivated worker
  • Analytical and Critical Thinking
  • Skilled in Medical Administration; terminology, insurance, billing and coding, and records management
  • Experienced in medical computer applications; EHR Cerner, NextGen EHR Tiger, Misys EMR, and Matrix
  • Intermediate level on MS Excel, Email and word processing programs
  • Analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals
  • Establish and maintain effective working relationships with those contacted in the course of work including diverse interest groups including advocacy groups and other governmental organizations
  • Fluent in English and Dutch
Professional Summary

Organized Office Coordinator with 20+ years of experience in administrative management. Highly dependable, ethical and reliable team member that blends advanced organizational, technical and business acumen. Prioritize projects and multitask effectively to achieve project goals. Works effectively with cross-functional teams in ensuring operational and service excellence.

Work History
Office Coordinator, 02/2022 - Current
Christ Hospital Cincinnati, OH,
  • Manage front desk by welcoming and interacting with clients and guests.
  • Answer and manage incoming calls while recording accurate messages for distribution to team members.
  • Coordinate communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Maintain client records and update information in alignment with HIPAA protocols.
  • Manage office activities by maintaining communication between clients and team members tracking records and filing all documents.
  • Organized team workload and prioritized tasks to streamline office functions.
  • Serve as back-up Access Team Member
  • Maintain current information on all clinic services and other community services to assist consumers, team members, and general public in accessing Cohen Clinic and other community services.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
Medical Office Administrator, 09/2006 - 12/2016
Sas Institute San Diego, CA,
  • Performed multifaceted administrative duties to keep office running smoothly and maintaining friendly environment.
  • Managed high-volume workload and effectively prioritizing tasks.
    to remain organized and successful.
  • Scheduled appointments for 28 providers within 7 locations.
  • Utilized electronic medical record systems Misys and Tiger to store, retrieve, and process patient data.
  • Verified patient insurance coverage and pre-authorizations such as Medicare, Medicaid, and commercial insurances.
  • Entered procedure codes and diagnosis codes into medical billing software.
  • Identified and resolved patient billing and payment issues.
  • Executed billing tasks and maintained accurate documentation of payments such as daily financial reports, transaction posting, bank deposits, posting reports, and debt collection.
  • Trained new team members for operation of satellite offices.
  • Assisted main office during high volume phone calls on multi-line telephone system.
Scheduling Coordinator, 01/2005 - 08/2006
Clifton Larson Allen Wenatchee, WA,
  • Coordinated daily scheduling for 28 healthcare providers and 5 facilities.
  • Consistently reviewed schedule, resolved potential conflicts, and proactively scheduled time with patients, physicians, and staff.
  • Effectively communicated ad-hoc changes for schedulers, physicians and support team.
  • Designed and revised scheduling templates for 28 providers and 5 facilities.
  • Created scheduling guideline manual to effectively train staff.
  • Trained new staff members to all functions of scheduling.
  • Organized and presented training seminars.
Appointment Scheduler /Receptionist, 10/2001 - 12/2004
The Pediatric Center City, STATE,
  • Scheduled high volume of phone calls on multi-line telephone system.
  • Triaged emergencies and directed calls to appropriate departments.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Verified patient insurance, demographic, and health history to keep information current.
  • Completed clerical duties and tasks for clinic administration.
Education
Adult and Pediatric First Aid/CPR/AED Certification: , Expected in 09/2021
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American Red Cross - Jacksonville, FL,
GPA:
Status -
Associate of Business Administration: , Expected in 05/2014
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Frederick Community College - Frederick, MD
GPA:
Status -
Associate of Business Administration: , Expected in 09/2001
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Valley College - Martinsburg, WV,
GPA:
Status -

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Resume Overview

School Attended

  • American Red Cross
  • Frederick Community College
  • Valley College

Job Titles Held:

  • Office Coordinator
  • Medical Office Administrator
  • Scheduling Coordinator
  • Appointment Scheduler /Receptionist

Degrees

  • Adult and Pediatric First Aid/CPR/AED Certification
  • Associate of Business Administration
  • Associate of Business Administration

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