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office business manager director resume example with 8+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Summary

Client-focused and organized professional with advanced degree and diverse experience in customer service, business management and project coordination. Collaborative communicator to quickly build relationships with both clients and business audiences. Known for innovation and creative problem-solving abilities to address business challenges.

Skills
  • Customer retention
  • Project management
  • Cost-reduction strategies
  • Project scheduling
  • Administrative management abilities
  • Technology
  • Hospitality services
  • Listening skills
  • Exceptional customer support
  • Data entry
  • Event coordination
  • Expense reporting
  • Invoicing and billing
  • Scheduling and calendar management
  • Administrative skills
Experience
06/2013 to Current
Office/Business Manager Director Airgas Inc Houma, LA,
  • Interacted with customers and vendors with utmost professionalism to solve various problems.
  • Established open door policy to foster environment of respect between employees and management.
  • Mitigated financial discrepancies to maintain company's good financial standing.
  • Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Updated details in company database by keying in customer contacts and delivery dates.
  • Managed office inventory and placed new supply orders.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Elevated customer satisfaction ratings by resolving client and case issues effectively.
  • Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes.
  • Wrote professional business correspondence to maintain strong line of communications.
  • Directed and oversaw office personnel activities.
  • Culled knowledge of federal and state-level mandates to assess compliance across areas of operation.
05/2013 to Current
Operations Coordinator Four Seasons Hotels Inc Vail, CO,
  • Planned, coordinated and executed gymnastics meets.
  • Maintained close communication with coaches, vendors, staff and venues to mitigate service issues.
  • Oversaw event logistics, venue scheduling and accommodations.
  • Assessed event success and identified improvement areas through client feedback.
  • Recommended money-saving strategies for events to bring costs within budget.
  • Selected décor and event materials fitting clients' requests and vision.
  • Trained customer service, marketing and sales teams for events.
  • Initiated negotiations with vendors and subcontractors to meet event budget.
  • Organized event facility, food and beverage selections and audio-visual arrangements.
  • Served as link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
  • Created and maintained registration systems for events and meetings.
  • Coordinated travel arrangements by booking hotel rooms, car rentals and flights for staff.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
07/2021 to 09/2021
Front Office Manager Illinois Gymnastics Institute City, STATE,
  • Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
  • Organized resources and staff necessary to handle requirements and maintain strong service levels.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Monitored office inventory to maintain supply levels.
  • Maintained accurate bookkeeping of important files, running reports and delivering updates on occupancy and revenues.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Handled supply purchases and inventory management for office operations and equipment maintenance.
  • Managed scheduling and payroll for team of 20 staff in busy Gymnastics office.
  • Managed daily operations within Gymnastics office by supporting continuous delivery of excellent services and care.
  • Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
  • Managed work requests, new orders, and pricing changes while coordinating logistics to verify delivery dates.
  • Performed billing, collection and reporting functions for gymnastics5 office generating over $750,000 annually.
Education and Training
Expected in 10/1992 to to
Associate of Arts: General Education
Illinois Valley Community College - Oglesby, IL
GPA:
  • Completed coursework in Businss, Paralegal and Secretarial.
Expected in to to
Associate of Arts: Paralegal
Illinois Central College - East Peoria, IL
GPA:

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Resume Overview

School Attended

  • Illinois Valley Community College
  • Illinois Central College

Job Titles Held:

  • Office/Business Manager Director
  • Operations Coordinator
  • Front Office Manager

Degrees

  • Associate of Arts
  • Associate of Arts

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