Call center Detail Oriented Ability to Quickly Grasp Information Staff Recruitment & Retention Training & Development Management Hospitality Marketing & Promotions Results-driven professional with proven ability to establish rapport with clients.
Cross-trained and provided back-up for other customer service representatives when needed.Computed accurate sales prices for purchase transactions.Worked as a team member performing cashier duties, product assistance and cleaning.Managed quality communication, customer support and product representation for each client.Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.Organized the store by returning all merchandise to its proper place.Replenished merchandise shelves with items from the stockroom.Processed merchandise returns and exchanges.
Answer inbound calls for Scottrade Bank and Brokerage Provide stock quotes, descriptions, ratings, account information, balances, Reset passwords Answer questions about the website, types of accounts , and trading platforms Researches clients issues with their accounts Provide the highest level of customer service to each client.
Communicate(outbound calls) with 450+ borrowers on a weekly basis regarding their mortgage loan offering home saving options or dispositions Build & maintain relationships with borrowers Advising borrowers of any additional documents requested Provide status updates to borrowers on home saving options or dispositions Approve or deny homes to be referred to foreclosure and/or sold in foreclosure sale Answering inbound calls(140 max.
per month) from borrowers, assisting borrowers with home saving options or dispositions Initial processing of loans for loss mitigation(ordering credit reports, extensive data entry, conducting interviews with borrowers, determining which additional documents required for the next step of the process, etc) Additional assignments outlined by my supervisor.
Answering inbound calls in regard to all Brown Shoe Company's brands Directing calls to the appropriate departments Entering compliments and complaints into the system Placing and tracking orders for customers Maintaining a high level of customer service to every customer, while documenting each call, following company standards, guidelines, policies and procedures.
Performed duties on assembly line to make trucks and vans in the following departments: Trim, Materials, Paint and the Final line.
Managed employees on my shift(9-20 employees) Supported General and Assistant Managers to create a strong management team Managed all aspects recruiting, hiring, orientation and training Demonstrated a working knowledge of company rules and regulations, company policies, and employee benefits Controlling labor and food cost.
benefits, Cash handling, credit, client, clients, customer service, Data entry, Directing, filing, finance, hiring, Inventory, loss prevention, Materials, max, merchandising, Excel, office, Outlook, PowerPoint, Microsoft Word, mortgage loan, next, Paint, policies, recruiting, Retail, selling, supervisor, websiteShipping and receivingProfessional and friendlyStrong public speaker
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