Dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience as an office manager, secretary, administrative assistant and office clerk. Charismatic, articulate customer service expert seeking full-time office position in a fast paced environment that will enable me to utilize my advanced multi-tasking abilities and attention to detail.
Excel in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction and the bottom line.
Offer advanced computer skills in MS Office Suite and other applications/systems.
Teambuilding & Supervision
Staff Development & Training
Policies & Procedures Manuals
Report & Document Preparation
Spreadsheet & Database Creation
Accounts Payable / Receivable
Meeting & Event Planning
Schedule for multiple markets
NorthWest PlumbingNovember 2012 to CurrentOffice Assistant/ Scheduling Coordinator Mableton, Georgia
Served as executive assistant to the management team, handled a busy phone system, functioned as primary liaison to customers and ensured a consistently positive customer experience Sending invoices and requesting payment Quickly became a trusted assistant to the company president, executive staff and office manager and earned a reputation for maintaining a positive attitude and producing high-quality work organize orientation and training of new staff members coach, mentor and discipline office staff design and implement filing systems ensure filing systems are maintained and current establish and monitor procedures for record keeping ensure security, integrity and confidentiality of data design and implement office policies and procedures oversee adherence to office policies and procedures analyse and monitor internal processes implement procedural and policy changes to improve operational efficiency prepare operational reports and schedules to ensure efficiency for multiple markets: Georgia, Tennessee, South Carolina, North Carolina, and Florida coordinate schedules, appointments and bookings for multiple markets: Georgia, Tennessee, South Carolina, North Carolina, and Florida monitor and maintain office supplies inventory handle customer inquiries and complaints manage internal staff relations maintain a safe and secure working environment Excellent communication skills superior judgment and problem solving reliable decision making and time management.
BrandsMart USANovember 2007 to November 2012Office Manager Kennesaw, Georgia
Supervising a team of 20 and ensuring maximum productivity Collections and Payment management Assist Credit department Auditing billing codes on charge reversals as needed Liaison between bank and customer for check payment issues Work closely with GE money bank to settle billing discrepancies Manage business customer files and billing Distributing pay checks to employees Keeping work area neat, functional, and stocked with needed items Coordinating and planning schedules Driving a positive and motivated work team Enforcing proper procedures and ensuring guidelines are followed Daily interaction with staff from different departments Handling customer escalations with an empathetic demeanor Product Inventory and inventory reports Counting and organizing large amounts of monies after each shift Creative director for displays and holiday decorations.
BrandsMart USAApril 2003 to November 2008Supervisor Sunrise, Florida
Wireless Sales: AT&T , Boost , Metro PCS, and Verizon/ Credit Applications Determine customer needs and serve as a consultant Deliver outstanding customer service Consistently exceed sales goals Increase warranty sales.
Georgia Highlands College2013Bachelors Degree: Human services/ Social WorkDallas, GA.GPA: GPA: 3.7 GPA: 3.9Human services/ Social Work GPA: 3.7 GPA: 3.9
North Miami Beach Sr. High School2000Miami Beach, FL.GPA: Early childhood education GPA: 3.5Early childhood education GPA: 3.5
Honors and Awards
Received awards for customer service, punctuality, and "Most Creative Person" acknowledgement
Member of Phi Theta Kappa Honor Society