office assistant resume example with 5+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Professional and ambitiously pursuing a career in Public Health. Eager to contribute developed knowledge in a communicable disease control role. Skilled in communications and community engagement in multicultural settings. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.
Skills
Speaks effectively
Openly expresses ideas
Gathers appropriate information
Meets deadlines
Sets goals
Handles details
Plans and arrange activities
Works well with others
Motivates others
Leader
Identifies resources
Analyzes issues
Solution based
Experience
04/2021 to CurrentOffice AssistantCooley | Palo Alto, CA,
Assist nurses during the Covid-19 vaccine process by locating patients information in the Calvex System database.
Adhere to HIPPA law.
Maintain a clean, orderly and safe environment for nurses and patients.
Complete and enter all necessary information about medical history including positive results for Covid-19 results.
Respect patient's confidentiality at all times and treat patients with courtesy and respect.
01/2021 to 04/2021COVID-19 Case Investigator/Contact TracerCounty Of San Diego Health & Human Services Agency | City, STATE,
Full time work experience in a public agency providing communicable disease control.
Two years of fulltime work experience in a public organization providing human and health services.
Basic Spanish.
Completed data entry to facilitate case. interview and elicited close contacts into designated system immediately after obtaining.
Furnished case patients with contact information outlined in CDC protocol for local health department to support contact tracing.
Leveraged scripted template to guide interview process, ask required questions and conduct interactions with professionalism and empathy.
Followed set protocol for contacting assigned newly diagnosed COVID-19 case patients and documented all contact attempts and timeframes.
Explained importance of contact tracing to prevent disease transmission and keep communities healthy.
Received processed and tracked patient documentation with speed and accuracy.
Maintain confidentiality of medical and/ epidemiological information about patients.
Well diverse in communication and collaboration skills in cross cultural or multicultural settings.
02/2016 to 02/2019Peer to Peer Support SpecialistCounty Of San Diego Health & Human Services Agency | City, STATE,
Used my own personal experience in order to personalize care and assist clients.
Assisted others through dynamic relationships built on trust and utilized effective listening and interpersonal skills.
Shared details regarding recovery and wellness principles focused on helping others struggling to stay focused on personal recovery journeys.
Interacted with family members of individuals and shared information regarding available community support services.
Maintained strict data confidentiality and privacy on all information related to individuals.
Lead small therapeutic groups addressing issues through conflict resolution and situational adjustment to depression, anxiety, and physical or substance abuse.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Demonstrated leadership by making improvements to work processes and helping to train others.
Resolved interpersonal conflicts by listening, finding common ground and building relationships.
Exceeded customer satisfaction by finding creative solutions to problems.
03/2016 to 11/2018NAACP Health CommitteeNAACP San Diego | City, STATE,
Enhanced awareness of health resources and worked to connect individuals with programs.
Spoke with health community workers and members of public about importance of health, prevention and treatment.
Implemented health education initiatives to combat health disparities facing people of color.
Collaborated with communities through coordinated action to improve the social determinants of health.
06/2014 to 05/2016Advocacy Disability Rights California | City, STATE,
Identified appropriate community resources and provided referrals for services.
Provided peer self advocacy services for people with psychiatric or developmental disabilities, Investigated complaints about serious physical, sexual abuse and neglect related deaths in institutions.
Built trust and rapport with clients by delivering information on their bill of rights services and supporting client decision making.
Communicated with parents and guardians on ongoing basis, including face-to-face meetings, newsletters and phone calls.
Education and Training
Expected in 06/2024 to to Associate of Science | PsychologySan Diego City College, San Diego, CAGPA:
Expected in to to Certificate | Peer Support Employment TrainingRI International, San Diego, CA, GPA:
Expected in to to Certificate | Mental Health CertificateCommunity Academy, San Diego, CA, GPA:
Expected in to to Certificate | Cultural Humanities Community Academy, San Diego, CA, GPA:
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