Dependable with good supply management, respectful, punctual and hardworking. Friendly with reputation for exceeding all performance benchmarks in retail settings. Expertise in POS and customer service. Independent worker with great communication and organizational skills. Comfortable collaborating in team environments. Friendly employee with 15 -years background in retail. Drive sales-goal attainment and customer satisfaction.
Skilled Baker with exceptional knowledge of baking times, methods, temperatures and flavors. Well-versed in proper function and maintenance of bakery utensils and equipment. Creative Cake Decorator with 3 years of experience. Highly-skilled in cake carving, icing techniques and color mixing. Able to maintain high level of productivity and prioritize tasks effectively. Friendly professional dedicated to building positive rapport with customers, and background in cash handling, check out, stocking and bagging.
- Spreadsheet management
- 150 WPM typing speed
- Filing and data archiving
- Technical support
- Customer service-oriented
- Social media knowledge
- Data entry
- Microsoft Excel
- Knowledge of raw materials
- Food production
- Design techniques
- Production-driven
- Icing preparation
- Cake sculpting
- Icing techniques
- Baking machinery
- Recipe creation and conversion
- Self motivated
- Excellent customer service skills
- Icings and fondant
- Employee training
- Holiday baking
- Adaptive and creative
- Cake decorating
- POS systems
- Cash register operation
- Payment processing
- Product and service sales
- Stocking and replenishing
- Cash handling
- Communication skills
- Store opening and closing
- Friendly demeanor
- Detail-oriented
- Stocking
- Strong work ethic
- Goal-oriented
- Active listening skills
- Computer literate
- Working towards an education in Forensic Psychology
- Coursework in Developmental Psychology, Criminal Justice, Serial Killers, Microsoft office, Sociology of family
- https://www.facebook.com/Jessicasugarcravingsbakery
Arlington, VA, 09/2019 - Current
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments
- Worked in the resource room, assisting clients with the computers, helping them apply for jobs, file unemployment, and set up resumes
- Knowledge of Microsoft Word, Excel, Power Point and any computer work
Berwyn Heights, MD, 12/2015 - 04/2016
- Prepared special creams and frosting's for cakes and other dessert specialties
- Designed specialty baked goods custom events including weddings, birthdays and graduations
- Used variety of baking and decorating tools such as mixers, carving tools and confectionery products
- Coordinated services under supervision of lead baker
- Carefully sculpted figurines, decorations and floral designs using fondant icing and hardened sugar
- Verified accuracy of orders while meeting strict deadlines on producing completed products
- Followed daily opening and closing procedures of brick and mortar bakery location
- Decorated pastries and cakes quickly and precisely by organizing and prioritizing each task
- Kept work area safe and sanitized by washing utensils, tools and counter tops
- Disposed of damaged and expired goods to uphold safety standards and provide fresh products
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions
Gambrills, MD, 11/2015 - 12/2015
- Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation
- Wiped counters, and sanitized equipment to maintain clean food prep and dining areas
- Checked completed orders for accuracy and bagged meals for easy carrying
- Prepared cooking supplies, ingredients and workstations when opening and closing kitchen
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders
- Cleaned walls, fans and drains in bakery coolers, display cases and work area
- Maintained clean, sanitized and well-organized food preparation zones
Richland Hills, TX, 11/2008 - 03/2015
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Conferred with customers about concerns with products or services to resolve problems and drive sales
- Exceeded service objectives by applying proven customer service and sales best practices
- Reported to work early, checked low inventory, learned sales or special offerings, and became aware of store issues
- Trained in loss prevention, visual merchandising and general sales skills
- Informed customers about special promotions and provided detailed information for various products
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy
- Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs
- Greeted customers entering store and promoted sales or special programs
- Skilled using cash register including processing sales discount
- Executed multiple projects efficiently, including stocking product, running cash registers, unloading shipment and doing floor resets
- Processed purchases and handled payment transactions using POS system
- Energized and motivated in performing sales floor activities including merchandising and selling
- Maintained clean sales floor and straightened and faced merchandise
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School Attended
- Burkburnett High School
- Platt College - Moore
- Redlands Community College
Job Titles Held:
- Office Assistant
- Cake Decorator
- Bakery Associate
- Bear Builder
Degrees
- High School Diploma
- Associate of Arts
- Associate of Applied Science
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