Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Polite and attentive Office Assistant offering excellent customer service, organization and time management skills. Skilled in coordinating invoicing and billing activities. Prior work experience includes almost 15 years of working in Corrections and Law Enforcement. While employed at the Juvenile Justice Center I dedicated 100% of myself to be resourceful and very motivated to mentor and guide youth struggling with behavioral and mental health issues. Respectful and ethical Juvenile Detention Officer who believes that implementing firm, clear guidelines and adopting an attitude of understanding that generates a more peaceful environment for all involved. Dedicated employee known for punctuality, patience and motivated to apply time management and a positive attitude to make a difference.

  • Mail management
  • Meeting planning
  • Strong interpersonal skills
  • Strong problem solver
  • Detail-oriented
  • verbal and written communication
  • Strong time-management skills
  • Crisis Intervention Training
  • Suicide Prevention Training
  • Conflict resolution skills
  • Team oriented
  • Highly Dependable
  • Adaptable
  • Flexible
12/2017 to Current Office Assistant Open Lending | Austin, TX,
  • Greeted visitors or callers daily to handle questions.
  • Managed office paperwork, including filing, faxing and making copies if needed.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Made orders for new office supplies based on demand and budgetary restraints.
  • Maintained business records by updating customer information.
  • Tracked office stock and maintained inventory in neat and organized fashion.
  • Light housekeeping duties
  • Basic computer skills
04/2003 to 11/2016 Juvenile Detention Officer Public Health Seattle & King County | Wa. 98002, WA,
  • Completed daily reports.
  • Observed and recorded progress of each juvenile offender.
  • Worked with therapeutic teams to facilitate counseling and group discussions for juveniles.
  • Collaborated with probation officers, school representatives and other key individuals in community to support adolescents and their families.
  • Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
  • Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
  • Detected potential threats and quickly defused conflicts.
  • Maintained clear and open communications with all facility areas to support safe operations.
  • Informed youth and visitors of rules, safety and security procedures and responsibilities.
  • Supervised youth during meal distribution and intake, recreation time and work-site performance.
  • Enforced youth behavior management protocols and drafted incident reports for infractions.
  • Transported youth to and from personal appointments, including medical and dental appointments, funerals, work details.

Education and Training
Expected in 12/2006 Bachelor of Arts | Criminal Justice California State University Stanislaus, Stockton, CA, GPA:

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  • California State University Stanislaus

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  • Juvenile Detention Officer


  • Bachelor of Arts

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