office assistant resume example with 18+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Customer service professional experienced with inbound and outbound customer service and collections. Personable personality that helps avoid call escalations. Proactive CSR with expertise delivering support services and resolving customer complaints. Trained in support software and deescalation techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation. Experienced CSR with over 6 years of experience in Customer Service Industry. Excellent reputation for resolving problems and improving customer satisfaction.

  • Payment Processing
  • Information Confidentiality
  • Time Management
  • Data Gathering
  • Verbal and Written Communication
  • Organizing and Categorizing
  • Online Chat
  • Quick to learn product knowledge
  • Call Volume and Quality Metrics
  • Proactive Self-Starter
  • Solving Customer Concerns
  • Multi-Line Phone Proficiency
  • Document Uploading
  • Information Uploading
  • Establishing and Maintaining Customer Relationships
  • Critical Thinking
  • Excellent Attention to Detail
  • Answering Emails
  • Credit Card Payment Processing
  • Inbound and Outbound Calling
  • Customer Service Experience
  • Decision Making Skills
  • Excellent Phone Etiquette
  • Organizational Skills
  • Outbound Calls
  • Sales
  • Appointment
  • Prospecting Skills
  • Navigation Skills
  • Follow-Up
  • Outbound calls
  • Invoicing
  • Interdepartmental Collaboration
  • Positive Attitude
  • Customer Service
  • Excellent Verbal Communication Skills
  • Excellent Writing Skills
  • Customer Satisfaction
  • Problem Solving
  • Communication
  • Decision Making
  • Data Entry
  • Product And Service Information
  • Performance Goals
  • Phone Calls
  • Customer Support
Mississippi Delta Community College Moorhead, MS Expected in 05/2013 Associate of Arts : Business - GPA :
Work History
Ability Network - Office Assistant
Tampa, FL, Greenville, Mississippi 01/2015 - 09/2022
  • Completed clerical tasks such as filing, copying and distributing mail with 100% accuracy.
  • Interacted with customers by phone, email or in-person to provide information.
  • Delivered clerical support by handling range of routine and special requirements.
  • Developed correspondence letters, memos and emails.
  • Verified accuracy of business records by consistently updating customer information.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Managed multiple projects simultaneously using organizational and analytical skills.
  • Processed invoices and expenses using QuickBooks to facilitate on-time payment.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
Swift Refrigerated - Customer Service Manager
Tulare, CA, Greenville, Mississippi 10/2016 - 05/2022
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty increased sales by 20%.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives. Brought in at least 10% more new customers.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised at least 5 employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Monitored customer service operations to assess agent performance and provide feedback.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction by 100%.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Developed documentation and logs of implemented solutions and generated and submitted reports.
  • Created and reviewed invoices to maintain accuracy while working with customers to answer questions and address payment issues.
  • Contacted existing and prospective customers by phone or email on consistent basis, which resulted in regularly surpassing sales targets.
  • Sustained continuous improvement by implementing customer interface management systems through telephone communication, email marketing, live chat services and social media.
Mci - Telephone Sales Agent
Green Cove Springs, FL, Greenville, Mississippi 02/2010 - 10/2014
  • Maintained strong call control to keep customers focused on sales offerings.
  • Called warm and cold prospects to promote products
  • Met quotas for cold, active and inactive calls 100%.
  • Asked probing and pertinent questions to understand customers' needs and match individuals to product offerings.
  • Cultivated inbound sales inquiries to successfully convert leads to sales appointments.
  • Answered questions during initial contact and follow-up calls with sales prospects.
  • Escalated dissatisfied customers to management to maintain focus on achieving sales targets.
  • Guided customers through plan selection by explaining benefits, costs and restrictions of each option.
  • Overcame initial customers' call objections with strong scripts and used persuasive techniques to redirect skeptical callers toward purchases.
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Recorded contact information of customers and potential customers in internal database.
  • Set up and updated customer accounts and researched questions using multiple computer systems.
  • Answered inbound telephone calls from interested customers to persuasively discuss offerings.
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
Country Springs Hotel - Front Desk Representative
Pewaukee, WI, Greenville, Mississippi 04/2003 - 02/2009
  • Reduced financial discrepancies through accurate management of payroll and bookkeeping processes.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Maintained transaction security by verifying payment cards against identification.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Collected room deposits, fees and payments with 100% accuracy.

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Resume Overview

School Attended

  • Mississippi Delta Community College

Job Titles Held:

  • Office Assistant
  • Customer Service Manager
  • Telephone Sales Agent
  • Front Desk Representative


  • Associate of Arts

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