office and project manager resume example with 13+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Focused retail store management professional versed in all aspects of running a retail store, including opening and closing procedures, banking, merchandising and recruiting. Able to keep operations efficient, productive and on-track to consistently meet and exceed expectations.
Customer service-oriented and is passionate about delivering lasting solutions to customer problems.
Skills
Customer service
Operational budgeting
Outstanding communication skills
MS Office proficient
Project management
Inventory control
Program implementation
Sales professional
Staff training and development
Store operations oversight
Process improvements
Store opening and closing procedures
Experience
02/2018 to CurrentOffice and Project ManagerState Of Nebraska | Countryside Mobile Home Park, NE,
Kept detailed progress records to hit strict deadlines and adjust plans.
Sourced materials from various places to cut costs and expedite completion.
Communicated with current and prospective customers regarding services and pricing.
Oversaw supply and tool inventory and replenished supplies, liaising with vendors to obtain cost-effective pricing.
Recruited and hired workers, in addition to supervising and monitoring daily performance.
Reviewed contracts and project requirements to determine service, equipment and personnel needs.
Automated office operations to manage client correspondence, record tracking and data communications.
Managed inventory and purchase of supplies for office operations and [Equipment] maintenance.
11/2018 to 05/2019Office Manager IIIT-Roc | Lincoln, NE,
Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
Oversaw office financial management, including AP/AR and payroll administration.
Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Oversaw office inventory and timely reordering of supplies.
Stored copies of completed returns and related documents according to company procedures and business regulations.
Supported work of senior-level accounting and tax preparation professionals to maximize office productivity.
Managed [Number] accounting personnel handling needs of more than [Number] [Type] clients.
Corresponded with applicable tax departments regarding customer requirements and issues.
08/2007 to 02/2018Retail Store ManagerTuesday Morning | City, STATE,
Oversaw daily functions, including inventory management, display merchandising and purchasing operations.
Assigned [Number] employees to specific duties to best meet needs of store.
Prepared and submitted nightly bank deposits.
Interviewed and hired team members which demonstrated dedication and added value to team.
Enhanced sales by implementing merchandising and promotional improvements.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Increased profits [Number]% by restructuring store layouts, enabling more efficient inventory management, financial planning and sales performance metric analysis.
Counted and balanced registers.
Oversaw disciplinary actions.
Monitored security issues and kept shrinkage low.
Evaluated employee performance.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Established membership loyalty implementing rewards program to drive client retention.
Verified merchandise pricing to achieve revenue and profitability goals, reduce shrink and forecast sales.
Improved profitability by executing daily, weekly, and monthly floor plan changes.
Displayed merchandise for upcoming sales in visually appealing way.
Wrote and submitted reports.
Achieved sales goals and business objectives by motivating staff and promoting [Product or Service].
Created weekly schedules for employees.
Directed and supervised staff performance.
Created engaging merchandise presentations to motivate impulse purchases.
Managed [number] employees.
Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
Secured store perimeter and enforced procedures to minimize losses and protect store assets.
Updated store pricing, signage and merchandising based on current promotions.
Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
Assessed, optimized and elevated operations to target current and expected demands.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Processed shipments and maintained stock shelf organization.
Minimized financial discrepancies by accurately controlling monthly operations budget.
Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
Oversaw inventory management with cycle counts, audits and shrinkage control.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Hired, trained and managed team of [Number] associates, including evaluating performance and enforcing disciplinary actions.
Hired, trained and managed team of [Number] associates, including evaluating performance and enforcing disciplinary actions.
Coordinated sales reports, reconciled accounts and made bank deposits.
Trained all new assistant managers and [Job title]s on store security, monetary procedures and customer service expectations.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Resolved customer problems by investigating issues, answering questions and building rapport.
Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
Participated in [Type] and [Type] manager meetings on [Timeframe] basis.
Hired and trained [Number] employees to start new [Type] store in [Location].
Enforced adherence to policies, standards and security protocols.
Completed series of training sessions to advance from Assistant Manager to Store Manager.
Assumed positions of associate and assistant manager before promotion to store manager.
Addressed customer inquiries and resolved complaints.
Trained [Number]-person staff to deliver outstanding customer service and assistance.
Education and Training
Expected in 04/1996 to to High School Diploma | Duluth East , Duluth, MN, GPA:
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