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Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Focused retail store management professional versed in all aspects of running a retail store, including opening and closing procedures, banking, merchandising and recruiting. Able to keep operations efficient, productive and on-track to consistently meet and exceed expectations.

Customer service-oriented and is passionate about delivering lasting solutions to customer problems.

Skills
  • Customer service
  • Operational budgeting
  • Outstanding communication skills
  • MS Office proficient
  • Project management
  • Inventory control
  • Program implementation
  • Sales professional
  • Staff training and development
  • Store operations oversight
  • Process improvements
  • Store opening and closing procedures
Experience
02/2018 to Current
Office and Project Manager State Of Nebraska Countryside Mobile Home Park, NE,
  • Kept detailed progress records to hit strict deadlines and adjust plans.
  • Sourced materials from various places to cut costs and expedite completion.
  • Communicated with current and prospective customers regarding services and pricing.
  • Oversaw supply and tool inventory and replenished supplies, liaising with vendors to obtain cost-effective pricing.
  • Recruited and hired workers, in addition to supervising and monitoring daily performance.
  • Reviewed contracts and project requirements to determine service, equipment and personnel needs.
  • Automated office operations to manage client correspondence, record tracking and data communications.
  • Managed inventory and purchase of supplies for office operations and [Equipment] maintenance.
11/2018 to 05/2019
Office Manager III T-Roc Lincoln, NE,
  • Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
  • Oversaw office financial management, including AP/AR and payroll administration.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Oversaw office inventory and timely reordering of supplies.
  • Stored copies of completed returns and related documents according to company procedures and business regulations.
  • Supported work of senior-level accounting and tax preparation professionals to maximize office productivity.
  • Managed [Number] accounting personnel handling needs of more than [Number] [Type] clients.
  • Corresponded with applicable tax departments regarding customer requirements and issues.
08/2007 to 02/2018
Retail Store Manager Tuesday Morning City, STATE,
  • Oversaw daily functions, including inventory management, display merchandising and purchasing operations.
  • Assigned [Number] employees to specific duties to best meet needs of store.
  • Prepared and submitted nightly bank deposits.
  • Interviewed and hired team members which demonstrated dedication and added value to team.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Increased profits [Number]% by restructuring store layouts, enabling more efficient inventory management, financial planning and sales performance metric analysis.
  • Counted and balanced registers.
  • Oversaw disciplinary actions.
  • Monitored security issues and kept shrinkage low.
  • Evaluated employee performance.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Established membership loyalty implementing rewards program to drive client retention.
  • Verified merchandise pricing to achieve revenue and profitability goals, reduce shrink and forecast sales.
  • Improved profitability by executing daily, weekly, and monthly floor plan changes.
  • Displayed merchandise for upcoming sales in visually appealing way.
  • Wrote and submitted reports.
  • Achieved sales goals and business objectives by motivating staff and promoting [Product or Service].
  • Created weekly schedules for employees.
  • Directed and supervised staff performance.
  • Created engaging merchandise presentations to motivate impulse purchases.
  • Managed [number] employees.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Secured store perimeter and enforced procedures to minimize losses and protect store assets.
  • Updated store pricing, signage and merchandising based on current promotions.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Processed shipments and maintained stock shelf organization.
  • Minimized financial discrepancies by accurately controlling monthly operations budget.
  • Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
  • Oversaw inventory management with cycle counts, audits and shrinkage control.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Hired, trained and managed team of [Number] associates, including evaluating performance and enforcing disciplinary actions.
  • Hired, trained and managed team of [Number] associates, including evaluating performance and enforcing disciplinary actions.
  • Coordinated sales reports, reconciled accounts and made bank deposits.
  • Trained all new assistant managers and [Job title]s on store security, monetary procedures and customer service expectations.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
  • Participated in [Type] and [Type] manager meetings on [Timeframe] basis.
  • Hired and trained [Number] employees to start new [Type] store in [Location].
  • Enforced adherence to policies, standards and security protocols.
  • Completed series of training sessions to advance from Assistant Manager to Store Manager.
  • Assumed positions of associate and assistant manager before promotion to store manager.
  • Addressed customer inquiries and resolved complaints.
  • Trained [Number]-person staff to deliver outstanding customer service and assistance.
Education and Training
Expected in 04/1996
High School Diploma:
Duluth East - Duluth, MN,
GPA:

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Resume Overview

School Attended

  • Duluth East

Job Titles Held:

  • Office and Project Manager
  • Office Manager III
  • Retail Store Manager

Degrees

  • High School Diploma

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