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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Professional and well-grounded office team member with superior clerical skills. Successful at satisfying customer needs while meeting and exceeding business objectives. Smoothly handles all types of administrative tasks, including coordinating mail, records and travel arrangements. Organized administrative professional with hands-on experience supporting business areas such as accounting, database management and human resources. Collaborative team player with strong communication, decision-making and time management abilities. Detail-oriented focus on streamlining internal processes and tasks.

Skills
  • Purchasing and purchase order tracking
  • Invoicing and billing
  • Bank Deposits
  • Scheduling meetings
  • Reception
  • Data entry
  • Customer service orientation
  • Inventory control
  • Training and coaching
  • Customer relations
  • Accounts payable
  • Accounts receivable
Experience
06/2020 to Current
Office and Production Manager Quadgraphics Sussex, WI,
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Elevated customer satisfaction ratings by resolving client and case issues effectively.
  • Managed office inventory and placed new supply orders.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Directed and oversaw daily activities of office personnel.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Coordinated travel arrangements by booking hotel rooms, car rentals and flights for staff.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Oversaw inventory and physical counts and performed periodic cycle counts to verify outgoing orders.
  • Supported safety programs to reduce and eliminate employee injuries.
  • Established and updated production schedules to meet changing demands.
  • Monitored staff training and output to meet compliance, productivity and revenue goals.
  • Issued work orders for repairs to plan maintenance of equipment, machinery and vehicles.
  • Cultivated communication among senior managers and floor supervisors to encourage optimal productivity.
  • Managed materials to meet production goals and specific customer demands.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Managed work requests, new orders, and pricing changes while coordinating logistics to verify delivery dates.
  • Handled all delegated tasks, including Accounts Payable and Accounts Receivable.
  • Made outbound calls to obtain account information.
  • Answered 100+ inbound calls per day and directed to individuals or departments.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
02/2019 to 04/2020
Owner and Operator JM Auto Brokers City, STATE,
  • Led startup and opening of auto brokerage business and provided business development, creation of operational procedures and workflow planning.
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
  • Trained teams on specific operations and requirements for each job site, including applicable procedures and techniques.
  • Elevated productivity initiatives and managed presidential calendar, including coordinating itinerary and scheduling appointments.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Distributed invoices using postal mail, email or digital transmissions.
  • Gathered information to produce accounts payable reports for review.
  • Communicated with and gathered customer's information.
06/2010 to 01/2018
General Manufacturing Superior Manufacturing Inc. City, STATE,
  • Recognized defective material and reported issues to management to facilitate prompt resolution.
  • Transported material to correct locations and documented inventory changes.
  • Calibrated and adjusted equipment using tools such as calipers, micrometers, height gauges, protractors and ring gauges.
  • Inspected finished products for quality and adherence to customer specifications.
  • Trained new employees on company and safety standards, providing assistance and remediation with issues.
  • Earned reputation for good attendance and hard work.
  • Improved operations by working with team members and customers to find workable solutions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Education and Training
Expected in 05/2011
High School Diploma:
Faith Baptist School - Fort Pierce, FL
GPA:

In the last 2 years of high school I was a teacher's aide as well as a helper in infant nurseries.

Expected in
:
Indian River State College - Ft. Pierce, FL
GPA:

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Resume Overview

School Attended

  • Faith Baptist School
  • Indian River State College

Job Titles Held:

  • Office and Production Manager
  • Owner and Operator
  • General Manufacturing

Degrees

  • High School Diploma
  • Some College (No Degree)

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