Streamlined 185 High-Value-Target status reports in direct support of counter terror operations; 75% reduction in processing time
Strong documented customer service skills.
Set workplace direction and established goals and deadlines.
Identified areas in need of improvement, initiated immediate action plans.
Trained new employees on equipment, systems, policies, and procedures.
Experienced working in multi-cultural environments with multi-national users.
Developed and presented status updates and briefings regarding ongoing projects
Education/Training and Certifications.
CompTIA Security +.
DoD Information Assurance Certification and Accreditation Process (DIACAP).
Highly skilled, team oriented Military Veteran with more than 10 years of Information Technology experience. Diverse technical expertise derived from fast learning and effective application of latest technology. Team leader who facilitates problem solving that accurately assesses technical challenges and successfully transforms ideas into appropriate workable solutions.
Microsoft Office 365
Microsoft Office Suite 2007/2010/2013/2016
Net IQ-DRA (Directory and Resource Administrator)
Systems Center Configuration Manager
AirWatch Mobility Management Console
Remedy Action Request System
Retina Network Security Scanner
REM Security Management Console
Remote access technology
Excellent communication skills
Office 365 Deployment Manager04/2017
to Current Procter & Gamble Co – Mehoopany, Pennsylvania,
Manage deployments of numerous P&G sites for the company-wide implementation of Office 365.
Effectively sets, manages, and communicates expectations internally/externally for deployment process.
Collaborates with P&G in creating the deployment processes and communications to the company.
Provides deskside support and training of end users in the implementation of office 365.
Coordinate logistics for up to 6-person teams per deployment.
Facilitated meetings and conference calls with application owners, engineering teams, and the Senior Project Manager to resolve issues.
Reconciled pre- and post-deployment asset counts with deployed workstation counts.
Technical Mobility Support Specialist09/2016
to 11/2016 Interline Brands – Mount Laurel, New Jersey,
Took part in a nationwide RF Gun Deployment.
Provided fully configured devices for over 100 locations.
Significantly enhanced the security and integrity of data being transmitted by installing SHA-2 on all POD's.
Managed enterprise mobility devices using AirWatch Mgmt Console and Wavelink Avalanche Emulators.
Performed hardware support and configured software for proof of delivery devices.
Motorola MC9090, MC9190, MC9200, MC65, MC75A.
Lead Traveling IT Business Mobility Implementation Specialist02/2015
to 08/2016 Robert Half Technology – Wayne, Pennsylvania,
Operated unilaterally in a 100% travel position to include
Lead Traveling IT Business Mobility Implementation SpecialistRobert Half Technology – Wayne, Pennsylvania,
Provide documented summations of work assignments including client sign off, punch lists and resolutions.
Demonstrated the features of the system and instructed clients on the proper usage.
Ensured target deliverable dates were met through thorough contingency planning.
Provided on the job training to new deployment technicians on site.
Coordinated logistics for decommissioned and/or re-purposed equipment.
Worked directly with clients during deployments to ensure client satisfaction.
Desktop\End User Support Technician07/2014
to 02/2015 Penn Medicine – Philadelphia,
Member of windows 7 migration and IMAC teams for 2 newly constructed facilities.
Supported "Go Lives" for numerous medical practices.
Maintained, installed, upgraded and configured workstations, laptops and peripherals.
Assured that all support issues are handled quickly, completely and are fully documented.
Ensured that daily administrative duties were completed in a timely manner.
Maintained and assisted with hardware and software configuration standards.
Desktop Support Migration Technician10/2013
to06/2014 Christiana Care Health System – Newark,
Integral member of the Win7 Migration/Desktop support team; Imaged, refurbished, and re-deployed 15,000 assets across 2 major hospitals and over 50 satellite sites.
Imaged and re-imaged PC's.
Migrated data via network using WSS.
Used SCCM via Remote Desktop.
QA PC's to ensure applications have been installed.
Set-up and configured BIOS.
Cleaned and refurbished PC's.
Configured and installed SFF, USDT, Laptops and Printers.
Exercised proper cable management.
Assisted users with accessing folders and applications.
Ensured users had access to .PST files.
Used Active Directory to verify group memberships.
Troubleshot and repaired hardware issues.
PC Refresh Technician06/2013
to 08/2013 PNC Bank – Dover,
Took part in large scale pc refresh; 640 workstations installed in 74 locations.
Assembled and configured desktop computer components.
De-installed and installed desktops and peripheral devices.
Performed troubleshooting to isolate and diagnose common computer problems.
Cyber Surety Operator09/2005
to 05/2011 United States Air Force – Dover,
Served as operating system team leader, providing technical support for the entire organization including responsibilities in creation of cyber defense program, streamlining status reports, utilized remote scanning software, improve critical network vulnerabilities, and trained appropriate personnel.
Scanned 62 functional servers using eEye Retina; mitigated 700 network vulnerabilities -averted 750M probes from 200 countries.
Network/Systems AdministratorUnited States Air Force – Dover,
Played an integral role in base-wide Windows 7 migration; Upgraded over 1,500 pcs.
Maintained, documented, and executed maintenance procedures, including systems upgrades, patch management, and system backups.
Patched 66% Dover Air Force Base servers; completed 1 week project in less than 2 days; maximizing data confidentiality for over 6,000 users.
Managed user accounts, creations, deletions, permissions using ACL's.
Information Assurance ManagerUSAF – Dover,
Provided senior technical support to both in house staff and user departments for all network applications, developing and managing project plans for computer services while providing status updates to management.
Selected to instruct certification and accreditation processes and classes.
Oversaw the re-accreditation of 2 enterprise networks (Class and Unclass).
Chosen to teach Information Assurance classes to base newcomers.
Information/Physical Security SupervisorUSAF – Dover,
Processed and verified security clearances and proper security protocol for facilities, personnel, and government information.
Tasks included monitoring access control systems, securing irreplaceable documents, inspection of facilities, and safe guard training of personnel.
Assisted Air Force Office of Special Investigations in conducting IT forensics investigations.