Enthusiastic customer service/telesales representative with in-depth knowledge of sales. Energetic and reliable Retail Sales Associate skilled in high-end merchandise environments. Hardworking employee who is motivated and versatile.
Knowledge in computers, Microsoft word, excel, power point, windows, IDS.
MS Office proficient
Dependable and reliable
OEM Parts Coordinator, 02/2015 － CurrentCamping World Of Ocala － summerfield, fl
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Trained 2 new employees quarterly.
Created new processes and systems for increasing customer service satisfaction.
Excelled in exceeding daily credit card application goals.
Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
Marked clearance products with updated price tags.
Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
Processed all sales transactions accurately and in a timely fashion.
Informed customers about all product lines and services offered by the company.
Held each team member accountable for achieving brand and performance goals.
Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
Completed floor replenishment to guarantee size availability and promote customer satisfaction.
Kept the showroom clean and maintained neat, orderly product displays.
Delivered excellent customer service by greeting and assisting each customer.
Stocked and restocked inventory when shipments were received.
Determined staff promotions and demotions, and terminated employees when necessary.
Maintained daily record of all transactions.
Wrote order supply requests to replenish merchandise.
Trained staff to deliver outstanding customer service.
Retail Sales, 09/2009 － 02/2014Advance Auto Parts － Bushnell, FL
Maintained up-to-date knowledge of customer buying habits.
Met incoming customers and provided immediate assistance.
Retrieved alternate items and sizes on request.
Completed purchases with cash, credit and debit payment methods.
Listened to customer needs and preferences to provide accurate advice.
Worked flexible schedule to accommodate changing customer levels.
Organized items in visually appealing manner.
Set aside on-hold reservations.
Created attractive displays.
Developed and executed sales promotions.
Exchanged returned merchandise for customers quickly and efficiently.
Served as liaison between customers, store personnel and various store departments.
Tracked down sources of special products and services to meet customers' special needs.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Education and Training
June 2011Belleview High SchoolHigh school diploma
making appointments, scheduling appointments, closing, Filing, IDS, insurance, inventory, excel, power point, windows, Microsoft word, multi-phone lines, quick, Receiving, Retail Sales, Shipping, phone