Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Enthusiastic customer service/telesales representative with in-depth knowledge of sales. Energetic and reliable Retail Sales Associate skilled in high-end merchandise environments. Hardworking employee who is motivated and versatile.
Knowledge in computers, Microsoft word, excel, power point, windows, IDS.
  • MS Office proficient
Dependable and reliable
OEM Parts Coordinator, 01/2015 to Current
Advance Auto PartsBrunswick, ME,
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Trained 2 new employees quarterly.
  • Created new processes and systems for increasing customer service satisfaction.
  • Excelled in exceeding daily credit card application goals.
  • Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
  • Answering multiple phone lines, assisting customer,.
  • Shipping and receiving ordering parts, inventory, cycle counts, assisting technicians.
  • Warranty (6 months when I was in Oem first time) - submit for authorizations,.
  • take pictures for claims (only on manufacturer side).
  • Service advisor - (11 months) created work orders that were specific to customer demands to be handed out to technicians for repair.  
  • Make appointments, checking in customers, checking out customers, submitted insurance and extended warranty claims
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Computed accurate sales prices for purchase transactions.
  • Worked as a team member performing cashier duties, product assistance and cleaning.
  • Generated sales and inventory reports in Excel with data to track part from a variety of sources, maintaining a 100% accuracy rate.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
  • Managed cash stock and inventory balances accurately.
  • Stocked and rotated inventory regularly.
  • Established long-term customer relationships through prompt and courteous service.
  • Resolved customer complaints and adjusted orders.
  • Processed payments by accepting cash, checks and credit card payments.
  • Marked clearance products with updated price tags.
  • Built customer confidence by actively listening to their concerns and giving appropriate feedback.
Parts, 01/2014 to 01/2015
Wegmans Food Markets, Inc.Charlottesville, VA,
  • Educated customers on product and service offerings.
  • Answered customers’ questions and addressed problems and complaints in person and via phone.
  • Closed the store, which included counting cash drawers and making bank deposits.
  • Helped customers select products that best fit their personal needs.
  • Maintained visually appealing and effective displays for the entire store.
  • Consulted with customers on the latest styles and trends.
  • Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
  • Built and maintained effective relationships with peers and upper management.
  • Processed shipments and maintained organized stock shelves.
Shift Manager, 03/2013 to 01/2014
Altice UsaSparta, NJ,
  • Marked clearance products with updated price tags.
  • Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
  • Processed all sales transactions accurately and in a timely fashion.
  • Informed customers about all product lines and services offered by the company.
  • Held each team member accountable for achieving brand and performance goals.
  • Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
  • Completed floor replenishment to guarantee size availability and promote customer satisfaction.
  • Kept the showroom clean and maintained neat, orderly product displays.
  • Delivered excellent customer service by greeting and assisting each customer.
  • Stocked and restocked inventory when shipments were received.
  • Determined staff promotions and demotions, and terminated employees when necessary.
  • Maintained daily record of all transactions.
  • Wrote order supply requests to replenish merchandise.
  • Trained staff to deliver outstanding customer service.
Retail Sales, 08/2009 to 01/2014
Advance Auto PartsCity, STATE,
  • Maintained up-to-date knowledge of customer buying habits.
  • Met incoming customers and provided immediate assistance.
  • Retrieved alternate items and sizes on request.
  • Completed purchases with cash, credit and debit payment methods.
  • Listened to customer needs and preferences to provide accurate advice.
  • Worked flexible schedule to accommodate changing customer levels.
  • Organized items in visually appealing manner.
  • Set aside on-hold reservations.
  • Created attractive displays.
  • Developed and executed sales promotions.
  • Exchanged returned merchandise for customers quickly and efficiently.
  • Served as liaison between customers, store personnel and various store departments.
  • Tracked down sources of special products and services to meet customers' special needs.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Education and Training
High school diploma: , Expected in June 2011
Belleview High School - ,
making appointments, scheduling appointments, closing, Filing, IDS, insurance, inventory, excel, power point, windows, Microsoft word, multi-phone lines, quick, Receiving, Retail Sales, Shipping, phone

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School Attended

  • Belleview High School

Job Titles Held:

  • OEM Parts Coordinator
  • Parts
  • Shift Manager
  • Retail Sales


  • High school diploma

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