Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

I am a Registered Nurse with over 13 years of experience in offering comprehensive patient care throughout our facility. Working well with diverse patient population and fostering trusting relationships to ensure safe patient outcomes as well as optimal patient experience is very important to me. As a nursing professional with a demonstrated background of success in emergency patient care I've become skilled at efficiently coordinating with healthcare professionals to advance patient care. Being agile and responsive to dynamic patient needs and environmental conditions is paramount in the conditions of the emergency department. I am team-oriented and reliable with clear verbal and written communication skills and sound clinical judgment.

In 2019 I moved into a supervising role offering individualized leadership to every department in a small way. This experience has taught me so much about what it takes to be a great leader and how to trouble shoot a broad range of obstacles. I have become very familiar with our policies and procedures, as well as using the chain of command. In 2021 I jumped feet first into the world of hospital Risk Management and will continue to embrace any challenge that the role presents me with. Supporting healthcare professionals, patients and families in their most vulnerable moments has been meaningful and fulfilling.

  • Emergency Department
  • Surgical Services
  • GI/Bronch Lab
  • Bed board and Transfer Center
  • Critical care
  • Shared Governance
  • Triage
  • Hospice and palliative care
  • Precepting
  • Charge Nurse
  • Unit Council
  • Shared Governance
  • House Supervisor
  • Incident Command
  • Pediatrics Emergency Care
  • Prenatal Care
Work History
09/2021 to Current Risk Manager Providence Health & Services | Oregon City, OR,
  • Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
  • Advised senior managers on policy strategies for reducing liability and preventing safety events.
  • Review and analyze safety events, to identify causation and outcomes.
  • Investigated allegations to check validity and recommend actions to minimize risk.
  • Initiate claims according to internal risk management policies, keeping liability minimized by leveraging expertise and available tools.
  • Performed in-depth research and investigations and recommended strategies to resolve problems and prevent further concerns.
  • Taught employees how to control risks at front line.
08/2019 to 09/2021 Nursing House Supervisor Hca | Augusta, GA,
  • Provided expert critical care response in emergency situations involving illnesses or injuries; Code Blue, Code Stroke, Code 250, Code Violet and more
  • Resolved failitywide problems, improved operations and provided exceptional client support
  • Increased customer satisfaction by resolving patient experience issues
  • Resolved conflicts and negotiated mutually beneficial agreements between parties
  • Developed communication documents for information sharing between leaders
  • Assisted with and lead staffing in accordance with productivity driven needs
  • Encouraged staff participation in mission inspired transformation
  • Support and teaching for more than 20 hospital units with process changes
  • Conflict de-escalation for staff, patients and outside patrons
  • Lead housewide responses during two internal disasters until additional leadership staff became available
  • Consulted with patients each day to review physical conditions and ensure quality care was being delivered
01/2008 to 07/2021 Emergency Registered Nurse- PRN Anderson Hospital | Glen Carbon, IL,
  • Chair of Unit Council
  • Participant in Shared Governance for all three campus Emergency Departments
  • Stabilization of critical care and acutely ill patients. To include but not limited to patients on ventilators, trauma victims, burn victims, pediatrics, psychiatric emergencies, cardiac and respiratory arrests
  • Charge nurse
01/2018 to 08/2019 Bedboad/Tranfer Center Nurse- PRN Ascension St. Vincent's | City, STATE,
  • Worked with patients, staff and other facilities to resolve a wide variety problems, improve operations and provide exceptional customer service
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
  • Set, enforced and explained HR policies to team members to cultivate compliant and satisfied workforce
03/2018 to 08/2019 Nursing House Supervisor- PRN Company Name | City, State,
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
  • Collaborated with physicians regarding patient conditions, updates and necessary care changes
  • Supervised daily operations, including employee performance, preventive maintenance and safety
  • Delegated tasks to carefully selected employees in alignment with resource management goals
  • Collaborated on strategic planning and kept practice operations aligned with organizational mission, vision and goals
  • Led facility management during internal disaster opening up incident command until responding administrators were available on campus
  • Conducted employee drug screens to ensure compliance with a drug free work place
  • Routinely collaborated with department managers to correct problems and improve services
  • Served as liaison between families, associates, healthcare providers, patients and administration to ensure seamless continuity of care
  • Coordinated nursing department activities to ensure availability of appropriate clinical and support staff
Expected in 08/2021 Bachelor of Science | Nursing Jacksonville University, Jacksonville, FL GPA:

Currently in pusuit

Expected in 2007 Associate of Science | Nursing Florida State College At Jacksonville, Jacksonville, FL GPA:
Accomplishments and Activities
  • Healthsource Magazine Celebration of Nurses Spirit Award Winner 2013
  • Carol Pittman-Wilder nominee 2015
  • Unit Council Chair- Emergency Department
  • Shared Governance- SVR staff nurse representative for Emergency Department Riverside
  • Former Participant in Reverent Care Forum
  • Participant in Tipton Gap Analysis Survey for Magnet Program Journey
  • Super user throughout a multitude of changes; transition to EMR, transitin to Bidshift, transition to Ascension, transition to Plum pumps, transition to Kronos and transition to barcode scanning.
  • Decontamination and Hazmat team member
  • BLS - Basic Life Support
  • PALS - Pediatric Advanced Life Support
  • TNCC - Trauma Nurse Core Course
  • Advanced Cardiac Life Support (ACLS) Certification
  • Registered Nurse in FL, License number RN9273956, maintained 2008 to present

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School Attended

  • Jacksonville University
  • Florida State College At Jacksonville

Job Titles Held:

  • Risk Manager
  • Nursing House Supervisor
  • Emergency Registered Nurse- PRN
  • Bedboad/Tranfer Center Nurse- PRN
  • Nursing House Supervisor- PRN


  • Bachelor of Science
  • Associate of Science

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