To secure a responsible position as a Human Resource professional where I can utilize my education that will allow me to contribute my ability to manage multiple projects, provide callers with accurate and concise information, and hard-work while maintaining exceptional customer support in a fast paced environment. Committed to strengthening my knowledge in benefits, staffing, and administrative skills.
Strong Analytical Skills
Federal/State Rules and Regulations, Patient/employee
Nursing Education/Laboratory Department Secretary January 2015 to CurrentSutter Medical Center － Sacramento, CA
Coordinate and/or track variety of projects as assigned Schedule employees for classes Assist with on-boarding of traveling nurses Provide office support by maintaining documents, files and policies or procedures Maintains quality service by following organization standards.
Administrative Assistant March 2014 to July 2014Advance Home Health and Hospice － Sacramento, CA
Comply with state and federal regulations by maintaining log for orders and plan of care Schedule Staffing for RN's and HHA's Coordinate and verify clinical documentation for input of Admission or Discharge Process new patient referral information into the computer system Maintain accurate patient records for proper billing and payroll Track verification for all skilled services.
Reimbursement Specialist/Case Manager October 2013 to February 2014Genentech, Inc The Plus Group － South San Francisco, CA
Verify patients eligibility benefits for medical care Provide accurate and timely submission of all Medicare and Third Party Insurance claims Educate, inform, and assist patients and providers to navigate through the reimbursement process Identify barriers to reimbursement and continually identify and recommend programs that will be efficient in helping to promote high quality work by Access Solutions/GATCF staff Provide alternative coverage options and financial assistance programs for patients who are un-insured or require co-pay assistance Provide outcome of benefits investigation to the physician and patient as to the outcome of covered benefits ICD-9, HCPCS, and CPT coding.
Medicare Reimbursement Specialist April 2013 to September 2013Timberlake Corporation Sutter VNA － Sacramento, CA
Verify patient eligibility of benefits for medical equipment Provide clerical support as directed Process CMN for continuous oxygen service ICD-9, HCPCS, and CPT coding Prepare prescriptions/orders for MD's signature Review claims returned or rejected Transition patients to new providers.
Patient Care Secretary December 2012 to April 2013Vitas Innovative Hospice Care － Sacramento, CA
Prepare for team meetings Provided assistance to Team Manager Schedule staffing for RN's and HHA's Tracking patients admissions, discharges, re-certification's, and physician orders on logs Provide patient care related to clerical procedures and facilitate communication between patients/families and other team members Maintain patients charts for admission and discharge Order HME/DME equipment for patients.
Senior CBX Operator September 2007 to December 2009South Sacramento Kaiser Hospital － Sacramento, CA
Coordinated on-boarding and training.
Managed daily schedules and weekends schedules for on-call physicians Provided assistance with difficult calls as the team leader, motivation and supervision Prioritized incoming calls while maintaining call management under two minutes Operated institutional paging system that secured the safety of the patients, employees, and physicians.
Lab Support Specialist November 2004 to September 2007Kaiser Richmond Regional Lab － Richmond, CA
Coordinated on-boarding and training Archived specimens, maintained specialized equipment and processed specimens in a timely fashion Handled daily follow up on Work Center Pending (WCP) Specimens Completed Special Problem Form for facilities, and post-analytic clinical laboratory tasks Proficient in monitoring the use of materials, reagents and maintaining inventories for each material stored and used in the laboratory.
Senior Medical Assistant November 1990 to November 2004Oakland Kaiser Hospital － Oakland, CA
As Senior Medical Assistant supervised a team of 10 employees Acted as liaison between patients and staff to address and/or resolve problems, inquires and concerns Planned, Prioritized, Assign doctor schedules, Direct and supervised workload Entrusted with most complex customer service issues as a result of exceptional ability to promptly resolve concerns and satisfy customers Coordinated the training of 1-2 new hires to learn the operation of the company and department.
Master Level Human Resource Certification : June 2013University of Phoenix － Sacramento, CA
Master of Business Administration : Health Care Management, June 2011Colorado Technical University － Colorado Springs, COGPA: GPA: 3.75/4.0Health Care Management GPA: 3.75/4.0
Bachelor of Science : Business Administration - Health Care Management, March 2010GPA: GPA: 3.43/4.0Business Administration - Health Care Management GPA: 3.43/4.0
Associate of Science : Medical Billing and Coding, December 2008GPA: GPA: 3.47/4.0Medical Billing and Coding GPA: 3.47/4.0
ADP, Analytical Skills, benefits, billing, charts, clerical, Conflict Resolution, CPT coding, customer service, documentation, fashion, financial, Human Resource, ICD-9, Insurance, Leadership, team leader, materials, meetings, Access, MS Office Suite, office, assist patients, patient care, payroll, policies, quality, safety, Staffing, supervision, Time Management, plan of care
Master Level Human Resource Certification : June 2013 Master of Business Administration : Health Care Management , June 2011 Bachelor of Science : Business Administration - Health Care Management , March 2010 Associate of Science : Medical Billing and Coding , December 2008
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