Results-oriented Manager who thrives in fast-paced and competitive environments. Brings strong presentation, analytical and problem solving skills.
Recipient of Regional Sales Manager of the Year Award
Recipient of numerous Achievement Awards
Managed the day-to-day tactical and long-term strategic activities within the business of Wedding and Gift Registry. Leveraged knowledge of customers and market trends to successfully market service. Communicated company goals and objectives to stores within area of responsibility. Trained all new managers on department specific metrics and business analysis. Trained staff to deliver outstanding customer service.
Communicated with stores and other departments to answer questions and resolve issues. Conducted activity-based analysis of system processes and made recommendations in collaboration with other IT departments. Provided IT support and training to stores and associates. Organized and managed division equipment inventory, new equipment installation, relocation and repair issues.
Hired and trained sales staff for store location. Determined staff promotions and demotions, and terminated employees when necessary. Addressed customer inquiries and resolved complaints. Completed weekly schedules according to payroll policies. Trained staff to deliver outstanding customer service. Analyzed marketing information and translated it into strategic plans. Addressed and corrected sales staff communication issues in a tactful and effective manner.
Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Trained staff to deliver outstanding customer service.
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