North America Commercial Marketing Manager Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Seeking a marketing, sales or business development management position with a dynamic organization where demonstrated skills in marketing, administration, product management and sales can be used to increase profitability, productivity and promote growth.
  • Proficiencies:
  • Microsoft Outlook
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Power Point
  • Smart Draw Visual Processor
06/2013 to Present
North America Commercial Marketing Manager Wastequip Pittsfield, MA,
  • Act as the product champion to the North America selling organization as well as distribution channels.
  • Work closely with the sales organizations, helping to expand the business' growth objectives.
  • Define the product strategy and roadmap for the North American market.
  • Develop the core positioning and messaging for product lines.
  • Work with the product managers to set pricing to meet revenue and profitability goals.
  • Identify new product opportunities for the business and develop business cases to support.
  • Contribute to the specification of market requirements for new products by conducting market research supported by on-going customer visits.
  • Work with Finance to develop reagent rental, leasing, and cost per reportable contract options for customers.
  • Develop key contacts with thought leaders, regulatory officials, and major customers.
  • Support US and Canada sales teams by participating in sales calls, planning selling strategies, providing ongoing product training, and working with sales management to develop motivational compensation initiatives.
  • Coordinate with Customer Service to conduct regular training sessions and resolve customer issues as needed.
  • Manage CAS (customer allegiance score) program for the commercial sales team.
06/2010 to 06/2013
Clinical and Forensic Toxicology Product Manager Allurion Austin, TX,
  • Develop strategic marketing plans, including market segmentation strategies.
  • Develop marketing plans and initiatives for assigned areas, including pricing strategies, market positioning, and implementation strategies.
  • Develop short term strategies for product expansion.
  • Evaluate strategy and initiative performance with metrics.
  • Evaluate market research and analysis associated with assigned segments, brands or products.
  • Provide product-specific technical and marketing support to the commercial sales team.
  • Act as liaison between multiple business units to ensure common goals are reached.
03/2005 to 06/2010
Regional Sales Manager Wunderman Thompson Chicago, IL,
  • Sell medical diagnostic equipment and products specifically toxicology, immunosuppressive and therapeutic drug immunoassays and analyzers.
  • Interact and communicate with customers and vendors in the hospital, treatment center, reference laboratory, criminal justice and pain management markets.
  • Maintain and grow sales base through cold calling, mass mailing, referrals, etc.
  • Initiate, negotiate and manage contracts.
  • Maintain and manage accurate customer records through
11/2000 to 03/2005
Senior Field Technical Service Representative THERMO FISHER SCIENTIFIC City, STATE,
  • Mentor colleagues and assist in training other employees.
  • Interact with vendors to schedule instrument installations and troubleshooting projects.
  • Comprise and revise standard operating procedures.
  • Perform product installations on various laboratory analyzers.
  • Train customers on products and analyzers.
  • Follow-up on customer activities and find resolutions to customer problems.
  • Troubleshoot product problems via phone support or customer site visits.
03/2000 to 11/2000
Clinical Specialist Point-of-Care/Quality SHORE HEALTH SYSTEM City, STATE,
  • Oversee all responsibilities regarding the point-of-care testing program for two hospitals and two off site facilities.
  • Train all staff in point-of-care testing policies and procedures.
  • Develop and maintain competency testing and continual education programs for all laboratory personnel at two hospitals and an offsite reference laboratory.
  • Implement quality assessment/improvement projects involving nursing and laboratory issues.
12/1999 to 03/2000
  • Recruit, interview and hire new employees for clinical laboratory positions.
  • Recruit new clients through telemarketing and personal service calls and maintain current client base.
  • Responsible for all other aspects involved in achieving daily business operational goals.
10/1993 to 12/1999
Medical Technologist/Supervisor MERCY COMMUNITY HOSPITAL City, STATE,
  • Supervise the daily operations of the laboratory.
  • Manage the daily activities of the personnel.
  • Handle all situations, including emergencies.
  • Maintain lines of communication among physicians and nursing staff.
  • Responsible for quality control and instrumentation troubleshooting.
  • Assist in comprising employee work schedules.
  • Proficient in phlebotomy, hematology, chemistry, blood bank, urinalysis and some microbiology.
Expected in 1993
BS: Medical Technology
King's College Wilkes - Barre, PA
Medical Technology
Expected in
Technology Clinical Training Program:
Robert Packer Hospital School of Medical - ,
AIPMM Certified Product Manager Self-Study Course AMA "Getting Results Without Authority" Seminar Powerful Presentation Skills of Top Women Professionals Train the Trainer Certification
Professional Affiliations
American Society of Clinical Pathologists American Society of Clinical Chemistry
develop business, chemistry, cold calling, com, contracts, Draw, criminal justice, client, clients, Customer Service, Finance, phone support, hematology, mailing, Develop marketing plans, market positioning, market research, market research and analysis, marketing, market, Mentor, messaging, Microsoft Excel, Microsoft Outlook, Microsoft Power Point, Microsoft Word, nursing, pain management, personnel, phlebotomy, policies, positioning, Presentation Skills, pricing, pricing strategies, Product Manager, quality, quality control, selling, sales, sales management, specification, strategy, strategic marketing, telemarketing, Trainer, Troubleshoot, troubleshooting, urinalysis

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Resume Overview

School Attended
  • King's College Wilkes
  • Robert Packer Hospital School of Medical
Job Titles Held:
  • North America Commercial Marketing Manager
  • Clinical and Forensic Toxicology Product Manager
  • Regional Sales Manager
  • Senior Field Technical Service Representative
  • Clinical Specialist
  • Account Manager
  • Medical Technologist/Supervisor
  • BS
  • Technology Clinical Training Program

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