Seeking a marketing, sales or business development management position with a dynamic organization where demonstrated skills in marketing, administration, product management and sales can be used to increase profitability, productivity and promote growth.
Microsoft Power Point
Smart Draw Visual Processor
North America Commercial Marketing Manager, 06/2013 to CurrentTHERMO FISHER SCIENTIFIC － Fremont, CA
Act as the product champion to the North America selling organization as well as distribution channels.
Work closely with the sales organizations, helping to expand the business' growth objectives.
Define the product strategy and roadmap for the North American market.
Develop the core positioning and messaging for product lines.
Work with the product managers to set pricing to meet revenue and profitability goals.
Identify new product opportunities for the business and develop business cases to support.
Contribute to the specification of market requirements for new products by conducting market research supported by on-going customer visits.
Work with Finance to develop reagent rental, leasing, and cost per reportable contract options for customers.
Develop key contacts with thought leaders, regulatory officials, and major customers.
Support US and Canada sales teams by participating in sales calls, planning selling strategies, providing ongoing product training, and working with sales management to develop motivational compensation initiatives.
Coordinate with Customer Service to conduct regular training sessions and resolve customer issues as needed.
Manage CAS (customer allegiance score) program for the commercial sales team.
Clinical and Forensic Toxicology Product Manager, 06/2010 to 06/2013THERMO FISHER SCIENTIFIC － Fremont, CA
Develop strategic marketing plans, including market segmentation strategies.
Develop marketing plans and initiatives for assigned areas, including pricing strategies, market positioning, and implementation strategies.
Develop short term strategies for product expansion.
Evaluate strategy and initiative performance with metrics.
Evaluate market research and analysis associated with assigned segments, brands or products.
Provide product-specific technical and marketing support to the commercial sales team.
Act as liaison between multiple business units to ensure common goals are reached.
Regional Sales Manager, 03/2005 to 06/2010THERMO FISHER SCIENTIFIC － Fremont, CA
Sell medical diagnostic equipment and products specifically toxicology, immunosuppressive and therapeutic drug immunoassays and analyzers.
Interact and communicate with customers and vendors in the hospital, treatment center, reference laboratory, criminal justice and pain management markets.
Maintain and grow sales base through cold calling, mass mailing, referrals, etc.
Initiate, negotiate and manage contracts.
Maintain and manage accurate customer records through Salesforce.com.
Senior Field Technical Service Representative, 11/2000 to 03/2005THERMO FISHER SCIENTIFIC － Fremont, CA
Mentor colleagues and assist in training other employees.
Interact with vendors to schedule instrument installations and troubleshooting projects.
Comprise and revise standard operating procedures.
Perform product installations on various laboratory analyzers.
Train customers on products and analyzers.
Follow-up on customer activities and find resolutions to customer problems.
Troubleshoot product problems via phone support or customer site visits.
Clinical Specialist, 03/2000 to 11/2000Point-of-Care/Quality SHORE HEALTH SYSTEM － Easton, MD
Oversee all responsibilities regarding the point-of-care testing program for two hospitals and two off site facilities.
Train all staff in point-of-care testing policies and procedures.
Develop and maintain competency testing and continual education programs for all laboratory personnel at two hospitals and an offsite reference laboratory.
Implement quality assessment/improvement projects involving nursing and laboratory issues.
Account Manager, 12/1999 to 03/2000CLINICAL LAB STAFF － Bala Cynwyd, PA
Recruit, interview and hire new employees for clinical laboratory positions.
Recruit new clients through telemarketing and personal service calls and maintain current client base.
Responsible for all other aspects involved in achieving daily business operational goals.
Medical Technologist/Supervisor, 10/1993 to 12/1999MERCY COMMUNITY HOSPITAL － Port Jervis, NY
Supervise the daily operations of the laboratory.
Manage the daily activities of the personnel.
Handle all situations, including emergencies.
Maintain lines of communication among physicians and nursing staff.
Responsible for quality control and instrumentation troubleshooting.
Assist in comprising employee work schedules.
Proficient in phlebotomy, hematology, chemistry, blood bank, urinalysis and some microbiology.
BS:Medical Technology,1993King's College Wilkes － Barre, PAMedical Technology
Technology Clinical Training ProgramRobert Packer Hospital School of Medical
AIPMM Certified Product Manager Self-Study Course
AMA "Getting Results Without Authority" Seminar
Powerful Presentation Skills of Top Women Professionals
Train the Trainer Certification
American Society of Clinical Pathologists
American Society of Clinical Chemistry
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