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Night Shift Manager Resume Example

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CW
NIGHT SHIFT MANAGER
Professional Summary
Skills
  • Team Leadership
  • Cash Handling
  • Guest Services
  • Cleaning
  • Food Safety
  • Product Sales
  • Staff Management
  • Employee Training
  • Payment Processing
  • Point of Sale Systems
  • Cash Register Operation
  • Restocking Oversight
Work History
09/2018 to CurrentNight Shift ManagerEncompass Health Corp. | Boise , ID
  • Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
  • Maintained outstanding store conditions and visual merchandising standards.
  • Addressed customer complaints and issues regarding service delivery.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Provided first-rate service to all customers regardless of time or concern.
  • Delegated tasks and oversaw performance to accomplish all required objectives.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Trained back-up associates and led crew members in managing operations of storefront.
  • Oversaw restocking of supplies and other functions to prepare for daytime business.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Maintained premises security for personnel safety and loss prevention.
07/2016 to 09/2018CashierGetgo | Macedonia , OH
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Assisted customers with special services, account updates and promotional options.
  • Completed sales in excess of $100 with near-zero error rate using POS system.
  • Operated cash register for cash, check and credit card transactions with 99% accuracy.
  • Helped over 75 guests every day by processing payments, monitoring reward accounts and resolving service concerns.
  • Assisted customers by answering questions and fulfilling requests.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
07/2012 to 07/2016Delivery DriverNuco2 Inc. | Duluth , MN
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
  • Collected over $250 in payments for completed deliveries and services daily.
  • Fostered positive working relationships with customers by responding to questions and concerns.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Submitted receipts and money received from deliveries at end of each shift.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed all necessary paperwork using neat and legible handwriting.
  • Maintained clean and orderly appearance while on shift.
  • Reported customer questions, issues and complaints to management.
  • Followed all company policies and procedures during shift.
  • Protected company's assets by maintaining organized, safe and clean work areas and complying with safety and security standards at all times.
  • Collaborated with team members and contributed to team efforts by supporting other workstations during shift and completing all opening and closing duties to accomplish business goals and objectives.
  • Demonstrated excellent customer service through positive and professional interaction with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
  • Handled money with high accuracy, including issuing processing payments, issuing receipts and maintaining control of submitted cash.
  • Packaged and secured pizza, appetizers and drinks to load safely in delivery vehicle.
  • Presented customers with bills and receipts to collect payment for items delivered.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Enhanced company's image by complying with uniform and appearance standards to contribute to atmosphere of teamwork and professionalism.
  • Planned efficient routes to deliver multiple orders per trip and achieve strong performance ratings.
  • Formed personal rapport with customers to promote repeat business and skillfully represent Luigi's Pizza Fresca.
  • Processed payments by accepting cash, checks and credit and debit card payments.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Secured food to prevent loss and maintain freshness during transport.
Education
06/2013High School DiplomaCherry Hill High School East, City, State
Additional Information

Proficient in Spanish

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

78Average
Resume Strength
  • Completeness
  • Measurable results
  • Strong summary
  • Typos

Resume Overview

School Attended

  • Cherry Hill High School East

Job Titles Held:

  • Night Shift Manager
  • Cashier
  • Delivery Driver

Degrees

  • 06/2013 High School Diploma

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