09/2018 to CurrentNight Shift ManagerLuigi's Pizza Fresca | Marlton, NJ
Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
Maintained outstanding store conditions and visual merchandising standards.
Addressed customer complaints and issues regarding service delivery.
Supervised employees and oversaw quality compliance with company standards for food and services.
Provided first-rate service to all customers regardless of time or concern.
Delegated tasks and oversaw performance to accomplish all required objectives.
Exercised composure under pressure and in escalated customer service scenarios.
Trained back-up associates and led crew members in managing operations of storefront.
Oversaw restocking of supplies and other functions to prepare for daytime business.
Cooperated with coworkers to improve customer experience and manage storefront.
Maintained premises security for personnel safety and loss prevention.
07/2016 to 09/2018CashierLuigi's Pizza Fresca | Marlton, NJ
Processed POS transactions, including checks, cash and credit purchases or refunds.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Assisted customers with special services, account updates and promotional options.
Completed sales in excess of $100 with near-zero error rate using POS system.
Operated cash register for cash, check and credit card transactions with 99% accuracy.
Helped over 75 guests every day by processing payments, monitoring reward accounts and resolving service concerns.
Assisted customers by answering questions and fulfilling requests.
Used cash registers and POS systems to request and record customer orders and compute bills.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Answered questions about store policies and concerns to support positive customer experiences.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
07/2012 to 07/2016Delivery DriverLuigi's Pizza Fresca | Marlton, NJ
Completed on-time deliveries by choosing best and most efficient routes.
Completed rush deliveries on tight timetables to satisfy customer needs.
Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
Collected over $250 in payments for completed deliveries and services daily.
Fostered positive working relationships with customers by responding to questions and concerns.
Communicated customer complaints, requests and feedback to company management for swift resolution.
Submitted receipts and money received from deliveries at end of each shift.
Operated vehicle safely in highly congested areas with no traffic violations.
Completed all necessary paperwork using neat and legible handwriting.
Maintained clean and orderly appearance while on shift.
Reported customer questions, issues and complaints to management.
Followed all company policies and procedures during shift.
Protected company's assets by maintaining organized, safe and clean work areas and complying with safety and security standards at all times.
Collaborated with team members and contributed to team efforts by supporting other workstations during shift and completing all opening and closing duties to accomplish business goals and objectives.
Demonstrated excellent customer service through positive and professional interaction with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
Handled money with high accuracy, including issuing processing payments, issuing receipts and maintaining control of submitted cash.
Packaged and secured pizza, appetizers and drinks to load safely in delivery vehicle.
Presented customers with bills and receipts to collect payment for items delivered.
Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
Enhanced company's image by complying with uniform and appearance standards to contribute to atmosphere of teamwork and professionalism.
Planned efficient routes to deliver multiple orders per trip and achieve strong performance ratings.
Formed personal rapport with customers to promote repeat business and skillfully represent Luigi's Pizza Fresca.
Processed payments by accepting cash, checks and credit and debit card payments.
Verified orders prior to completing deliveries to avoid customer complaints.
Secured food to prevent loss and maintain freshness during transport.
Education
06/2013High School DiplomaCherry Hill High School East, Cherry Hill, NJ
