night shift lead resume example with 5+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - - -
Professional Summary

Talented Night Shift Associate adept at resetting work areas and preparing for the next business day. Skilled in running reports, overseeing cleaning and meeting customer needs. Ready to apply 5 years of experience to dynamic new role at Seven Eleven and Wyndham Gardens. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Knowledgeable and dedicated customer service professional with extensive experience in 5 industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Friendly and reliable Cashier and Front Desk Representative offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals.

  • Worksite safety
  • Employee Training
  • Feedback Acceptance
  • Policies and Procedures
  • Cleaning and Sanitizing
  • Problem Solving
  • Sweeping and Mopping
  • Detail-Oriented
  • Credits and Refunds
  • Inventory Stocking
  • Basic Mathematics
  • Goal Setting and Achievement
  • Creative Thinking
  • Social Perception
  • Relationship Building
  • Team Leadership
  • Customer Relations
  • Customer Transactions
  • Merchandise Packaging
  • Reliable and Responsible
  • Cash Register Operations
  • Payment Processing
  • Cash Handling
  • Price Identification
  • Honest and Ethical
Work History
02/2019 to Current
Night Shift Lead Menasha Corporation Champaign, IL,
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Maintained cash drawer of $300-$1000 or more per shift.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Communicated with customers and team members to solve problems.
  • Processed checks, cash and credit purchases or refunds.
  • Increased customer loyalty and retention.
  • Evaluated professionalism of checkouts and kept team members on top of cleaning tasks.
  • Educated employees on register use, merchandising and customer service.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Received and processed customer payments.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Inspected products and machines to maintain quality and efficiency
01/2016 to 07/2018
Front Desk Receptionist Forward Air Solutions San Antonio, TX,
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Prepared weekly employee work schedules for team members.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Maintained transaction security by verifying payment cards against identification.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Used internal software to process reservations, check-ins and check-outs.
  • Collected room deposits, fees and payments.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
08/2015 to 11/2015
Sales Associate Henderson Lake Charles, LA,
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Processed product returns and assisted customers with other selections.
  • Solved customer challenges by offering relevant products and services.
  • Engaged with customers to effectively build rapport and lasting relationships
  • Maintained customer satisfaction with quick and professional handling of product returns
Expected in 06/2015 to to
High School Diploma:
Stonewall Jackson High School - Manassas, VA
Native or Bilingual

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Resume Overview

School Attended

  • Stonewall Jackson High School

Job Titles Held:

  • Night Shift Lead
  • Front Desk Receptionist
  • Sales Associate


  • High School Diploma

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