Night Kitchen Manager Server resume example with 8+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Expert retail sales professional offering 15 years experience in customer service, retail management, and restaurant operations.
Focused on exceeding sales goals. Friendly and enthusiastic individual who consistently meets customer service satisfaction goals.
Several years of restaurant experience. Managed deliveries, food preparation, temperature regulation and money collection. Skilled at updating documentation, maintaining health code standards and training new employees.
Skills
Customer service
Friendly and outgoing
Employee training
Highly organized
Sales
Retail management
Cash handling
Self motivated
Quick learner
Beverage preparation
Food preparation and safety
Bar terminology expertise
Work History
01/2019 to Current
Night Kitchen Manager/ServerEataly – San Jose, CA,
Scheduled and received food and beverage deliveries, adhering to food cost and budget.
Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
Updated daily logs, checked in deliveries and submitted weekly reports.
Maintained well-stocked stations with supplies and spices for maximum productivity.
Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Prepared beverages and filled food orders for customers.
Used cash registers and credit card machines to cash out customers, handling up to $500 in cash per transaction.
Bussed and reset all tables per shift, working efficiently to keep dining room and work areas clean.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Checked identification to enforce age regulations for alcoholic beverages.
10/2017 to 07/2018
BaristaJbs Usa – Cameron, OK,
Maintained regular and consistent attendance and punctuality.
Cultivated ability to recall customers' names and address them by name.
Prepared coffee, straightened up chairs and table, opened register and carried out other opening duties.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
Controlled line and crowd with quick, efficient service.
Cleaned counters, machines, utensils and seating areas daily.
03/2015 to 02/2017
ManagerMinnesota City Jobs – River Falls, WI,
Trained new employees on proper protocols and customer service standards.
Optimized store displays and appearance via strategic merchandising.
Submitted orders for new inventory.
Completed routine store inventories.
Brought in over $2400 in revenue per shift.
Managed all aspects of store operations, organization, maintenance and purchasing functions.
Maintained work environment in clean and sanitary manner.
Resolved customer service issues promptly.
Alerted customers to upcoming sales events and promotions.
Engaged with customers in a sincere and friendly manner.
Communicated clear expectations and goals to each team member.
Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
04/2010 to 12/2013
Liquor Store ClerkThe Wooden Keg – City, STATE,
Educated customers on different promotions, spirits and wines to facilitate buying decisions.
Received payments by cash, credit and personal check and remitted correct change.
Denied alcoholic sales to intoxicated customers and contacted management immediately when issues escalated.
Built relationships with customers to increase likelihood of repeat business.
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
Stocked and replenished merchandise according to store merchandising layouts.
Maintained established merchandising standards, including window, sales floor and promotional displays.
Cleaned and organized the store, including the checkout desk and displays.
Identified potential shoplifters and alerted management.
Welcomed customers into the store and helped them locate items.
Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
Education
Expected in
: Hagerstown Community College - Hagerstown, MD GPA:
Expected in 2004
High School Diploma: Smithsburg High School - Smithsburg, MD GPA:
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