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Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Direct and supervise all functions, duties and activities for the store overnight in the absence of the Night Crew Lead. Support the day-to-day functions of the Grocery operations. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.
Determine the appropriate strategy and plan to ensure the most efficient, economical and safe transportation of equipment and materials to site and vessels within set times. Ensure the scope of work for third party vendors is determined and managed during mobilization. Review project mobilization scope and related procedures/task plans/manifest to identify logistics/materials requirements. Continuous monitoring of existing warehouse processes and procedures as well as developing and implementing improvements identified. Ensure effective communications are in place to enable all parties are aware of the timescales, scope and responsibilities, requirements and other pertinent information. Make recommendations where cost/time benefits can be realized through use of alternative methods for shipping materials and use of suitable facilities.
Provided quality customer service in shipping and receiving division. Entering and invoicing customers' orders. Resolved all conflicts with discrepancies of shipments. Resolved all conflicts with clients and sales representatives. Pick-up and delivery of finished equipment and parts to customers. Domestic and international shipping.
Maintained accurate inventory records of all products received in warehouse. Performed daily cycle counts of product aisles to ensure accuracy. Pulled and disbursed outdated products to return to vendors.
Supervised twenty employees in the distribution warehouse. Delegated responsibilities to employees to maximize output. Developed system to increase productivity on distribution docks. Managed all warehouse and shipping activities. Maintained all Bill of Laden Paperwork. Inspected all shipments for accuracy. Resolved all conflicts with discrepancies of shipments. Domestic and international Shipping.
Maintained quality of produce for retail sales. Enhanced product displays to increase department revenue. Provided excellent customer service to customers.
Logistics Management
Magna Cum Laude Academic Achievement Award
Emphasis in Supply Chain Management
Coursework in Logistics and Transportation Technology
Coursework in Business and Communications
Business Management, Logistics, Finance and Supply Chain coursework
Logistics Management
Cum Laude Academic Achievement Award
Dean's List Academic Achievement Award
Business Management, Logistics, Finance and Supply Chain coursework
Coursework in Logistics and Transportation Technology
Coursework in Business and Communications
Coursework in Logistics and Transportation Technology
Emphasis in Supply Chain Management
Member of Phi Theta Kappa National Honor Society
Phi Theta Kappa National Honor Society, 2008-2009
Alpha Phi Omega International Service Fraternity, 1993-1996 (currently inactive alumnus)
Graduated Magna Cum Laude, Bellevue University
Dean's List, Bellevue University
Graduated Cum Laude, Lone Star College, December 2009
A/S 400; Basic Computer Repair and Upgrade, Hardware, computer hardware; Excellent customer service, delivery, inventory, invoicing, logistics, materials; Proficient use of Excel, PowerPoint, and Microsoft Word; processes, quality, receiving, retail sales, sales, Shipping, strategy, transportation, troubleshooting.
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