Night Auditor Front Desk Agent resume example

• Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
• Greeted arriving guests to provide assistance and facilitate check-ins.
• Generated reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
• Managed guest check-in and check-out procedures, reservations and payments.
• Answered guest inquiries regarding hotel offerings and services.
• Shared key hotel information to guests, including details about pool and restaurants.
• Resolved guest challenges and complaints by applying resourceful and actionable solutions.
• Investigated guest complaints and utilized critical thinking to foster expedient resolution.
• Balanced accounts and conducted nightly audits to keep bookkeeping current.
• Completed all nightly updates to hotel rates and individual room charges.
• Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.

- Hostess:

• Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
• Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
• Offered preferred tables and other special accommodations to VIP customers.
• Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
• Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
• Monitored dining area to assess server capacity and estimate wait times.
• Notified server after seating parties in section to facilitate prompt service.
• Answered questions about food and order statuses for waiting customers.

- Server:

• Prepared tables, rolled silverware and expertly polished glassware for optimal presentation.
• Provided guests with information about menu items, made suggestions and took orders.
• Operated POS terminals to input orders, split bills and calculate totals.
• Promoted desserts, appetizers and specialty drinks to optimize sales.
• Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
• Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
• Collaborated with host, bus person and cook to serve up food and beverage options.
• Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
• Minimized customer wait times by efficiently taking and filling large volume of orders each day.

- Delivery Driver:

• Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
• Located and selected merchandise to verify against delivery sheet specifications.
• Delivered rush merchandise on tight schedules to meet customer targets.
• Processed payments by accepting cash, checks and credit card payments.
• Notified customers of delays, decreasing calls to support.

- Housemen:

• Washed and polished glass windows and doors to keep entryways clear and professional.
• Employed deep-cleaning techniques for areas in need of additional sanitation.
• Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
• Performed basic maintenance and repairs to maintain optimal well performance.
• Unloaded and folded clean laundry from dryers and stored in appropriate areas.
• Delivered special request items such as cribs to guest rooms.

-Housekeeping:

• Mapped out daily cleaning work assignments by assessing vacant room roster.
• Replenished guest supplies and amenities.
• Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays.
• Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
• Removed soiled linens and articles from rooms and delivered to laundry area.
• Removed all trash from rooms and replaced liners to wastebaskets.