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night auditor front desk agent resume example with 5+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Offering 10+ years of experience in hospitality environments.

Talented at coordinating front desk operations to efficiently meet both guest and business needs. Service-oriented and responsive with expertise and adaptability to handle any need.

Well experience interacting with guests and resolving issues to propel customer satisfaction. Focused on resolving issues, greeting guests and overseeing multitask within busy establishment. Polished and tolerant when handling high-stress situations using appropriate responses.

Multicultural person with several years of experience representing business and helping guests. Go-getter with pleasant attitude and well-developed interpersonal skills. Fluent in Spanish, English and willing to learn more than 1 languages.

Skills
  • Menu memorization
  • Table Bussing
  • Price memorization
  • Check payment processing
  • Menu knowledge
Experience
11/2020 to Current Night Auditor /Front Desk Agent Hampton Inn & Suites By Hilton | City, STATE,
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Audited and balanced cash and credit transactions daily and reset register for next day's operations.
  • Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
  • Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
  • Performed balance procedures for hotel accounts and resolved discrepancies.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Monitored reservations to track incoming parties and special events.
  • Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
07/2020 to Current Guest Service Agent /Night Auditor Double Tree Hotel By Hilton - Doheny Beach | City, STATE,
  • Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
  • Greeted arriving guests to provide assistance and facilitate check-ins.
  • Generated reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Answered guest inquiries regarding hotel offerings and services.
  • Shared key hotel information to guests, including details about pool and restaurants.
  • Resolved guest challenges and complaints by applying resourceful and actionable solutions.
  • Investigated guest complaints and utilized critical thinking to foster expedient resolution.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Completed all nightly updates to hotel rates and individual room charges.
  • Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
01/2018 to 03/2020 Server /Hostess /Delivery Driver Hatam Restaurant And Catering | City, STATE,

- Hostess:

  • Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Offered preferred tables and other special accommodations to VIP customers.
  • Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Notified server after seating parties in section to facilitate prompt service.
  • Answered questions about food and order statuses for waiting customers.

- Server:

  • Prepared tables, rolled silverware and expertly polished glassware for optimal presentation.
  • Provided guests with information about menu items, made suggestions and took orders.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.

- Delivery Driver:

  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Located and selected merchandise to verify against delivery sheet specifications.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Processed payments by accepting cash, checks and credit card payments.
  • Notified customers of delays, decreasing calls to support.
03/2015 to 12/2017 Housemen /Housekeeping Attendant Hilton Garden Inn Hotel | City, STATE,

- Housemen:

  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
  • Performed basic maintenance and repairs to maintain optimal well performance.
  • Unloaded and folded clean laundry from dryers and stored in appropriate areas.
  • Delivered special request items such as cribs to guest rooms.

-Housekeeping:

  • Mapped out daily cleaning work assignments by assessing vacant room roster.
  • Replenished guest supplies and amenities.
  • Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays.
  • Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
  • Removed soiled linens and articles from rooms and delivered to laundry area.
  • Removed all trash from rooms and replaced liners to wastebaskets.
Education and Training
Expected in 03/2014 to to GED | Saddleback College, Mission Viejo, CA GPA:
Expected in 08/2011 to to High School Diploma | UAEM, Toluca, Mexico., GPA:

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Resume Overview

School Attended

  • Saddleback College
  • UAEM

Job Titles Held:

  • Night Auditor /Front Desk Agent
  • Guest Service Agent /Night Auditor
  • Server /Hostess /Delivery Driver
  • Housemen /Housekeeping Attendant

Degrees

  • GED
  • High School Diploma

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