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NF3 Service Manager Resume Example

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NF3 SERVICE MANAGER
Summary

Managerial professional with ten years of experience working in fast-paced environments demanding strong organizational, technical, and interpersonal skills. Trustworthy, ethical, multi-tasking, and hardworking; committed to superior customer service. Effectively supervised cash handing procedures fully accounting for the collection of funds in preparation for deposits. Detailed-oriented, resourceful providing the highest world-class service to all patrons, maintains a positive attitude.

Skills
  • Employee supervision
  • Stock management
  • Project management
  • POS systems operations
  • Training and mentoring
  • Customer relations
  • Sales techniques
  • Employee supervision and motivation
  • Store operations oversight
  • Store opening and closing procedures
  • Risk management
  • Administrative support
  • Accurate cash handling
  • Retail inventory management
  • Operational budgeting
  • Customer service
  • Reliable
Experience
NF3 Service Manager | 11/2017 to Current
Marine Corps Community Services - Kailua, HI

Hours performed 40-55 hours a week and 80 hours bi-weekly.

$55,000/year

Managerial Functions:

  • Improved Starbucks productivity by 15% by optimized store schedules to maintain the highest efficiency possible that met and exceeded coverage demands.
  • Performed monthly store inventory accounting for 100% of all products and submitting sales reports to the accounting department promptly with zero errors.
  • Enforced end of shift store procedures by securing the store perimeter, which minimized losses and protects store assets.
  • Fostered a healthy team environment to promote collaboration and boost work productivity for higher customer satisfaction ratings.
  • Order, receive and maintain store products to ensure store goods are readily available for customer sales.
  • Monitored delivery operations verifying the quality of the product upon inspection to receive goods from the vendor.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.
  • Met budget targets by controlling expenses, and eliminating wasteful behaviors, reducing overall waste by 30%.
  • Conducted annual performance reviews to organize training and development for staff, which sustained the standard of operations.
  • Improved efficiency through adequate supervision of assignments, training, and safety procedures.
  • Kept accounts current and funds deposited to keep on-site cash low.
  • Implemented merchandising plans to drive profitability, collaborating with the visual merchandising team to develop strategies.
  • Oversaw daily operations of the store, including inventory and supply restocking, cash-handling, and assisting customers.
  • Oversaw annual store budget, working closely with corporate and financial departments on reporting and payroll.
  • Effectively resolved customer issues by providing timely and effective solutions.
  • Hired, trained, developed, and monitored the performance of service department staff.
NF3 Catering Manager | 10/2015 to 09/2017
Morale Welfare and recreation Navy Base - Atsugi, Japan

Hours performed 40 hours a week and 80 hours bi-weekly.

$50,000/year

Managerial Functions:

  • Worked side by side with the head chefs to prepare custom menus for meals and beverages.
  • Collected customer requirements and worked with the catering team in implementing banquet event specifications with zero errors.
  • Assessed the qualifications and specialties of catering teams, sharing referrals, and testimonials of satisfied clients.
  • Reconciled daily transactions, balanced cash registers, and deposited the restaurant's earnings at the bank.
  • Managed 37 servers and staff members to effectively foster a team-oriented environment toward customer service.
  • Performed price checks and ordered food products, kitchen equipment, and foodservice supplies, ensuring no interruption in restaurant services.
  • Scheduled, organized, and led food tastings to facilitate menu selection that accommodated customer needs.
  • Ensured food storage and preparation equipment were in optimal working order to maximize the safety and cost-efficiency of operations.
  • Reduced food waste by 30% by overseeing and planning ingredients, anticipated customers, and the popularity of items.
  • Interviewed, hired, and supervised back of house staff.
Operations Assistant | 06/2011 to 06/2015
Marine Corps Community Services - Okinawa, Japan

Hours performed 40 hours a week and 80 hours bi-weekly.

Managerial Functions:

  • Assisted club operation assistant manager by performing dine-in facility daily tasks, setting schedules, and meeting customer requirements.
  • Developed and cultivated relationships with club VIP and respective guests.
  • Coordinated and planned routine operations and special projects under the direction of operations manager.
  • Promoted the goals of the organization by supporting Marine Corps catering events.
  • Planned and executed corporate meetings, lunches, and special events for groups of 400 plus customers.
  • Controlled and managed document processes by reviewing files, records, and critical information to confirm the accuracy and comply with company policies and procedures.
  • Created PowerPoint presentations used for business development.
Education and Training
University of Science And Technology - Philippines
Some College (No Degree)
Bachelor of Science And Education
Accomplishments
  • I received the 2017 excellence award for sales Manager of the Year”.
  • Increased checkout accuracy from 32% to 40% by improving cashier training and cash handling procedures.
  • Successfully managed 65 staff employees throughout four work sections spanning banquet; bar; Starbucks and Mexican restaurant during high volume lunch and dinner services for more than 5,000 patrons each day, averaging 120,000 dollars monthly.
  • Out of all Starbucks locations statewide, was recognized for outstanding customer service by receiving two consecutive MCCS hospitality awards in a row for 2018 and 2019 for the state of Hawaii.
  • The only store certified Starbucks Advanced Store Training member.
Certifications
  • ServSafe.
  • First Aid/CPR.
  • Microsoft Office and excel.
  • Food Safety Supervisor/Manager's Course.
  • Certified CARE (Controlling Alcohol Risk Effectively) for servers certified SERVSAFE handler.
  • Starbucks trainer for Barista and management.
Additional Information

REFERENCES:

  • MCCS Food and Beverage director, Mr. John Nishida. E-mail: John.Nishida@usmc-mccs.org / Contact Number: 808-254-7638.
  • MCCS Food and Hospitality director, Mr. Don Figuiera. E-Mail: Donald.Figueira@usmc-mccs.org / Contact Number: 808-254-7400.
  • MCCS Human Recourses Hiring Department, Mrs. Madison Alcalin. E-Mail: Madison.kim-Alcalin@usmc-mccs.org / Contact Number: 808-294-1455.
  • MCCS Executive Secretary, Mrs. Naile Brennan. E-Mail: Naile.brennan@usmc-mccs.org / Contact Number: 808-254-7474.
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Resume Overview

Companies Worked For:

  • Marine Corps Community Services
  • Morale Welfare and recreation Navy Base

School Attended

  • University of Science And Technology

Job Titles Held:

  • NF3 Service Manager
  • NF3 Catering Manager
  • Operations Assistant

Degrees

  • Some College (No Degree)

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NF3-Service-Manager-resume-sample

NF3 Service Manager

Marine Corps Community Services

Kailua, Hawaii