Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Managerial professional with ten years of experience working in fast-paced environments demanding strong organizational, technical, and interpersonal skills. Trustworthy, ethical, multi-tasking, and hardworking; committed to superior customer service. Effectively supervised cash handing procedures fully accounting for the collection of funds in preparation for deposits. Detailed-oriented, resourceful providing the highest world-class service to all patrons, maintains a positive attitude.
Skills
Employee supervision
Stock management
Project management
POS systems operations
Training and mentoring
Customer relations
Sales techniques
Employee supervision and motivation
Store operations oversight
Store opening and closing procedures
Risk management
Administrative support
Accurate cash handling
Retail inventory management
Operational budgeting
Customer service
Reliable
Experience
NF3 Service Manager , 11/2017 to Current Community Solutions, Inc. – Wichita, KS,
Hours performed 40-55 hours a week and 80 hours bi-weekly.
$55,000/year
Managerial Functions:
Improved Starbucks productivity by 15% by optimized store schedules to maintain the highest efficiency possible that met and exceeded coverage demands.
Performed monthly store inventory accounting for 100% of all products and submitting sales reports to the accounting department promptly with zero errors.
Enforced end of shift store procedures by securing the store perimeter, which minimized losses and protects store assets.
Fostered a healthy team environment to promote collaboration and boost work productivity for higher customer satisfaction ratings.
Order, receive and maintain store products to ensure store goods are readily available for customer sales.
Monitored delivery operations verifying the quality of the product upon inspection to receive goods from the vendor.
Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.
Met budget targets by controlling expenses, and eliminating wasteful behaviors, reducing overall waste by 30%.
Conducted annual performance reviews to organize training and development for staff, which sustained the standard of operations.
Improved efficiency through adequate supervision of assignments, training, and safety procedures.
Kept accounts current and funds deposited to keep on-site cash low.
Implemented merchandising plans to drive profitability, collaborating with the visual merchandising team to develop strategies.
Oversaw daily operations of the store, including inventory and supply restocking, cash-handling, and assisting customers.
Oversaw annual store budget, working closely with corporate and financial departments on reporting and payroll.
Effectively resolved customer issues by providing timely and effective solutions.
Hired, trained, developed, and monitored the performance of service department staff.
NF3 Catering Manager, 10/2015 to 09/2017 Morale Welfare And Recreation Navy Base – City, STATE,
Hours performed 40 hours a week and 80 hours bi-weekly.
$50,000/year
Managerial Functions:
Worked side by side with the head chefs to prepare custom menus for meals and beverages.
Collected customer requirements and worked with the catering team in implementing banquet event specifications with zero errors.
Assessed the qualifications and specialties of catering teams, sharing referrals, and testimonials of satisfied clients.
Reconciled daily transactions, balanced cash registers, and deposited the restaurant's earnings at the bank.
Managed 37 servers and staff members to effectively foster a team-oriented environment toward customer service.
Performed price checks and ordered food products, kitchen equipment, and foodservice supplies, ensuring no interruption in restaurant services.
Scheduled, organized, and led food tastings to facilitate menu selection that accommodated customer needs.
Ensured food storage and preparation equipment were in optimal working order to maximize the safety and cost-efficiency of operations.
Reduced food waste by 30% by overseeing and planning ingredients, anticipated customers, and the popularity of items.
Interviewed, hired, and supervised back of house staff.
Operations Assistant, 06/2011 to 06/2015 Marine Corps Community Services – City, STATE,
Hours performed 40 hours a week and 80 hours bi-weekly.
Managerial Functions:
Assisted club operation assistant manager by performing dine-in facility daily tasks, setting schedules, and meeting customer requirements.
Developed and cultivated relationships with club VIP and respective guests.
Coordinated and planned routine operations and special projects under the direction of operations manager.
Promoted the goals of the organization by supporting Marine Corps catering events.
Planned and executed corporate meetings, lunches, and special events for groups of 400 plus customers.
Controlled and managed document processes by reviewing files, records, and critical information to confirm the accuracy and comply with company policies and procedures.
Created PowerPoint presentations used for business development.
Education and Training
: Bachelor of Science And Education, Expected in University of Science And Technology - Philippines , GPA:
Accomplishments
I received the 2017 excellence award for sales Manager of the Year”.
Increased checkout accuracy from 32% to 40% by improving cashier training and cash handling procedures.
Successfully managed 65 staff employees throughout four work sections spanning banquet; bar; Starbucks and Mexican restaurant during high volume lunch and dinner services for more than 5,000 patrons each day, averaging 120,000 dollars monthly.
Out of all Starbucks locations statewide, was recognized for outstanding customer service by receiving two consecutive MCCS hospitality awards in a row for 2018 and 2019 for the state of Hawaii.
The only store certified Starbucks Advanced Store Training member.
Certifications
ServSafe.
First Aid/CPR.
Microsoft Office and excel.
Food Safety Supervisor/Manager’s Course.
Certified CARE (Controlling Alcohol Risk Effectively) for servers certified SERVSAFE handler.
Starbucks trainer for Barista and management.
Additional Information
REFERENCES:
MCCS Food and Beverage director, Mr. John Nishida. E-mail: resumesample@example.com / Contact Number: XXX-254-7638.
MCCS Food and Hospitality director, Mr. Don Figuiera. E-Mail: resumesample@example.com / Contact Number: XXX-254-7400.
MCCS Human Recourses Hiring Department, Mrs. Madison Alcalin. E-Mail: resumesample@example.com / Contact Number: XXX-294-1455.
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