NF3 Service Manager Resume Example
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NF3 SERVICE MANAGER
Summary
Managerial professional with ten years of experience working in fast-paced environments demanding strong organizational, technical, and interpersonal skills. Trustworthy, ethical, multi-tasking, and hardworking; committed to superior customer service. Effectively supervised cash handing procedures fully accounting for the collection of funds in preparation for deposits. Detailed-oriented, resourceful providing the highest world-class service to all patrons, maintains a positive attitude.
Skills
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Experience
NF3 Service Manager | 11/2017 to Current
Community Solutions, Inc. - Wichita , KS
Community Solutions, Inc. - Wichita , KS
Hours performed 40-55 hours a week and 80 hours bi-weekly.
$55,000/year
Managerial Functions:
- Improved Starbucks productivity by 15% by optimized store schedules to maintain the highest efficiency possible that met and exceeded coverage demands.
- Performed monthly store inventory accounting for 100% of all products and submitting sales reports to the accounting department promptly with zero errors.
- Enforced end of shift store procedures by securing the store perimeter, which minimized losses and protects store assets.
- Fostered a healthy team environment to promote collaboration and boost work productivity for higher customer satisfaction ratings.
- Order, receive and maintain store products to ensure store goods are readily available for customer sales.
- Monitored delivery operations verifying the quality of the product upon inspection to receive goods from the vendor.
- Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.
- Met budget targets by controlling expenses, and eliminating wasteful behaviors, reducing overall waste by 30%.
- Conducted annual performance reviews to organize training and development for staff, which sustained the standard of operations.
- Improved efficiency through adequate supervision of assignments, training, and safety procedures.
- Kept accounts current and funds deposited to keep on-site cash low.
- Implemented merchandising plans to drive profitability, collaborating with the visual merchandising team to develop strategies.
- Oversaw daily operations of the store, including inventory and supply restocking, cash-handling, and assisting customers.
- Oversaw annual store budget, working closely with corporate and financial departments on reporting and payroll.
- Effectively resolved customer issues by providing timely and effective solutions.
- Hired, trained, developed, and monitored the performance of service department staff.
NF3 Catering Manager | 10/2015 to 09/2017
Morale Welfare And Recreation Navy Base - City , STATE
Morale Welfare And Recreation Navy Base - City , STATE
Hours performed 40 hours a week and 80 hours bi-weekly.
$50,000/year
Managerial Functions:
- Worked side by side with the head chefs to prepare custom menus for meals and beverages.
- Collected customer requirements and worked with the catering team in implementing banquet event specifications with zero errors.
- Assessed the qualifications and specialties of catering teams, sharing referrals, and testimonials of satisfied clients.
- Reconciled daily transactions, balanced cash registers, and deposited the restaurant's earnings at the bank.
- Managed 37 servers and staff members to effectively foster a team-oriented environment toward customer service.
- Performed price checks and ordered food products, kitchen equipment, and foodservice supplies, ensuring no interruption in restaurant services.
- Scheduled, organized, and led food tastings to facilitate menu selection that accommodated customer needs.
- Ensured food storage and preparation equipment were in optimal working order to maximize the safety and cost-efficiency of operations.
- Reduced food waste by 30% by overseeing and planning ingredients, anticipated customers, and the popularity of items.
- Interviewed, hired, and supervised back of house staff.
Operations Assistant | 06/2011 to 06/2015
Marine Corps Community Services - City , STATE
Marine Corps Community Services - City , STATE
Hours performed 40 hours a week and 80 hours bi-weekly.
Managerial Functions:
- Assisted club operation assistant manager by performing dine-in facility daily tasks, setting schedules, and meeting customer requirements.
- Developed and cultivated relationships with club VIP and respective guests.
- Coordinated and planned routine operations and special projects under the direction of operations manager.
- Promoted the goals of the organization by supporting Marine Corps catering events.
- Planned and executed corporate meetings, lunches, and special events for groups of 400 plus customers.
- Controlled and managed document processes by reviewing files, records, and critical information to confirm the accuracy and comply with company policies and procedures.
- Created PowerPoint presentations used for business development.
Education and Training
University of Science And Technology - City
Some College (No Degree)
Bachelor of Science And Education
Accomplishments
- I received the 2017 excellence award for sales Manager of the Year”.
- Increased checkout accuracy from 32% to 40% by improving cashier training and cash handling procedures.
- Successfully managed 65 staff employees throughout four work sections spanning banquet; bar; Starbucks and Mexican restaurant during high volume lunch and dinner services for more than 5,000 patrons each day, averaging 120,000 dollars monthly.
- Out of all Starbucks locations statewide, was recognized for outstanding customer service by receiving two consecutive MCCS hospitality awards in a row for 2018 and 2019 for the state of Hawaii.
- The only store certified Starbucks Advanced Store Training member.
Certifications
- ServSafe.
- First Aid/CPR.
- Microsoft Office and excel.
- Food Safety Supervisor/Manager's Course.
- Certified CARE (Controlling Alcohol Risk Effectively) for servers certified SERVSAFE handler.
- Starbucks trainer for Barista and management.
Additional Information
REFERENCES:
- MCCS Food and Beverage director, Mr. John Nishida. E-mail: John.Nishida@usmc-mccs.org / Contact Number: 808-254-7638.
- MCCS Food and Hospitality director, Mr. Don Figuiera. E-Mail: Donald.Figueira@usmc-mccs.org / Contact Number: 808-254-7400.
- MCCS Human Recourses Hiring Department, Mrs. Madison Alcalin. E-Mail: Madison.kim-Alcalin@usmc-mccs.org / Contact Number: 808-294-1455.
- MCCS Executive Secretary, Mrs. Naile Brennan. E-Mail: Naile.brennan@usmc-mccs.org / Contact Number: 808-254-7474.
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School Attended
- University of Science And Technology
Job Titles Held:
- NF3 Service Manager
- NF3 Catering Manager
- Operations Assistant
Degrees
- Some College (No Degree)
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