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New York State Licensed Nail Technician Resume Example

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NEW YORK STATE LICENSED NAIL TECHNICIAN
Professional Summary

Enthusiastic, self-made Independent Contractor eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of job expectations, demands as well as proper training in computer/people skills. Motivated to learn, grow and excel in any entry level or mid-level opportunity.

Work History
Independent Contractor- New York State Licensed Nail Technician
Saratoga Springs, NY01/2001 - 01/2016
  • Worked with salon customers to provide exceptional spa service.
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
  • Converted community contacts into potential clients through networking, consistency and credibility.
  • Possessed expert knowledge of competitive and third party products and translated knowledge into business strategy.
  • Updated quality control standards, methods and procedures to meet compliance requirements.
  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
  • Implemented brand and demand strategies to meet revenue targets for business services and products.
  • Tracked customer shipment requirements to improve customer satisfaction while increasing service efficiencies.
  • Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.
  • Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations.
  • Created and managed knowledge base to offer staff and customers immediate informational access to products, services and organization.
  • Received incoming calls and messages and addressed or triaged phone requests.
  • Supervised and led employees to high performance levels in cross-functional matrix management structure.
  • Welcomed visitors to office, communicated arrival to team and managed visit expectations.
  • Managed logistics operations to meet customer expectations and financial standards and policies.
  • Improved quality processes for increased efficiency and effectiveness.
  • Worked with colleagues to resolve scheduling problems, improve operations and provide exceptional customer service.
  • Adhered to established policies, procedures and compliance for satisfactory audit rating.
  • Maintained material and stock levels consistent with business requirements while meeting target capital objectives.
  • Developed, updated and maintained database of existing and potential customers in Outlook.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Conducted training and change management processes to improve operations.
  • Developed standard operating procedures and document workflow for current and future process steps.
  • Maintained regular contact with clients and identified opportunities to deliver added value to client relationships.
  • Monitored social media and online sources for industry trends.
Stewart's Ice Cream Co, Inc.- Financial Services Representative
Saratoga Springs, NY01/2002 - 01/2003
  • Identified, researched and resolved billing variances to maintain system accuracy and currency.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
  • Closely managed monthly reconciliation schedules of all assigned accounts.
  • Researched and resolved customer claims related to shortages, discount violations and returns.
  • Prepared and mailed invoices to customers, processed payments and documented account updates.
  • Streamlined daily reporting information entry for efficient record keeping purposes.
  • Maximized client loyalty and satisfaction with prompt, thorough and timely resolutions.
  • Proactively identified all accounting errors by developing cross-referencing databases.
  • Supported operations by communicating with customers, filing documents and managing data.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Entered figures using 10-key calculator to compute data quickly.
  • Matched purchase orders with invoices and recorded necessary information.
  • Assessed data and information to verify entry, calculation and billing code accuracy.
  • Reviewed account data and activity to devise financial estimation reports and adjustments.
  • Reviewed account documentation for over 300 accounts, rectified issues and contacted vendors about account changes.
  • Eliminated discrepancies in finances by expertly documenting expenses, monitoring income, handling bank deposits and managing statements.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Successfully managed audits by implementing coding program to streamline weekly reports.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Provided outstanding customer service by quickly and professionally handling issues.
MONY Life Insurance Company, DiCresce And Assoc.- Office Manager
Saratoga Springs, NY01/1999 - 01/2002
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using Powerpoint and Excel.
  • Handled all incoming business and client requests for information.
  • Arranged corporate and office conferences for company employees and guests.
  • Provided complete meeting support, including materials preparation and notes or minute taking.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Received, screened and routed incoming calls.
  • Prepared vendor invoices and processed incoming payments.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members.
  • Created reports and presentations.
  • Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
  • Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
  • Maintained computer and physical filing systems.
  • Developed internal requirements which complied with agent licensing standards to minimize regulatory risks and liability across program.
  • Processed new business applications and death claims to assist business leaders with key decision making and strategic operational planning.
Equine Education, Artist and Piano

I have a strong interest in learning more about horses, specifically groundwork. I enjoy working with horses that have been rescued or retired from the racing industry. When I have time, I visit with some special horses and slowly learn from them as they continue to help me learn about myself.

I'm reentering the world of art again. After a long hiatus from doing anything creative, I've found some time to delve back into the things I enjoy doing like, drawing, sculpting and maybe doing some metalwork in the near future.

My six year old son and I are learning piano together. This has been a wonderful experience and has created a special bond between us.

Skills

Guest Services

Inventory Control Procedures

Merchandising/Purchasing Expertise

Salon Management

Marketing and Media Design

Trend Research

Education
SUNY New PaltzNew Paltz, NYBachelor of Science: Fine Arts Media
SUNY New PaltzNew Paltz, NYBachelor of Arts: Bachelor of Fine Arts in Ceramic Sculpture
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Resume Overview

Companies Worked For:

  • Independent Contractor
  • Stewart's Ice Cream Co, Inc.
  • MONY Life Insurance Company, DiCresce And Assoc.

School Attended

  • SUNY New Paltz

Job Titles Held:

  • New York State Licensed Nail Technician
  • Financial Services Representative
  • Office Manager

Degrees

  • Bachelor of Science : Fine Arts Media
    Bachelor of Arts : Bachelor of Fine Arts in Ceramic Sculpture

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