New Store Manager Trainer Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Dependable Training Store Manager skilled in theories and methods used in designing, developing and delivering successful training programs in Retail. Offering 25 years of hands-on experience driving strategic direction, change and process improvements. Motivated, detail-oriented and courteous individual with outstanding problem-solving abilities.

  • Visual merchandising
  • Product analysis
  • Merchandise control
  • Employee training and hiring
  • Human Resources
  • New employee training
08/2013 to 09/2020
New Store Manager Trainer Hibbett Sports, Inc. Apopka, FL,
  • Interviewed and hired team members which demonstrated dedication and added value to team.
  • Implemented variety of skills to equip and enable employees to bring their best to work every day.
  • Developed training materials, manuals, procedures and visual aids to effectively achieve organizational goals.
  • Evaluated and communicated trainee participation and performance in reports to management.
  • Conducted training needs assessments to identify individuals' current level of skill compared to required competency for position.
  • Trained employees on new software with minimum level of frustration and training friction.
  • Equipped sales associates with knowledge and motivation to make sales by establishing recognition-rich culture.
  • Formulated pricing policies by reviewing merchandising activities and studying trends.
  • Reported on buying trends, customer needs, and profits.
  • Conducted ongoing evaluations to determine effectiveness of programs and make recommendations for necessary modifications.
  • Performed variety of management functions including, inventory management, protecting company's assets, merchandising integrity, overall facility cleanliness and maintenance and completing HR responsibilities.
  • Identified and communicated to management regarding areas needing additional training.
  • Role-played with employees to help sharpen skills and learn to deal with challenging situations.
  • Conducted personnel performance appraisals to assess training needs and build career paths.
  • Awarded certificates to employees who completed training to recognize accomplishments, boosting motivation and retention.
  • Cross-trained employees to do other jobs within business, increasing job skills and productivity.
  • Established and exceeded organizational performance and individual performance goals.
  • Mentored team members to succeed and advance within department and company.
  • Created testing and evaluation procedures to assess performance before, during and after training sessions.
  • Monitored team leader incentive and motivational programs.
  • Analyzed employees' skill levels and implemented new techniques to boost staff knowledge.
  • Facilitated training on benefits, FMLA and CFRA, new employee orientation and performance appraisals.
  • Prioritized required training classes to fit into schedules for New Store Managers and Sales Associates.
  • Conducted evaluations of training courses to uncover areas in need of improvement.
  • Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
  • Maintained corporate responsibility by staying up-to-date with laws affecting human resource training programs.
05/2008 to 09/2020
Traveling Team Setup Fedex Murfreesboro, TN,
  • Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
  • Updated seasonal displays such as windows and mannequins to highlight current product lines.
  • Printed labels and tags for for-sale merchandise.
  • Configured and arranged up-to-date advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales.
  • Provided feedback on competitor activity, policies and best practices to streamline internal operating model.
  • Authorized invoice payments and merchandise returns.
03/2008 to 09/2020
Store Manager Stage Stores City, STATE,
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Improved store status by implementing process improvements and identifying performance gaps for corrective action.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Implemented succession planning by training and developing numerous associates into leadership positions.
  • Corrected operational discrepancies by developing and executing process improvements.
  • Made or Exceeded monthly goals by cultivating customer rapport and delivering superior customer service.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
08/2016 to 09/2016
District Manager Stage Stores City, STATE,

Asked to step up & do DM duties while our DM was out on leave. I preformed all duties for 2 months. Increased goals in many areas. Was offered the position as a candidate for permanent

position. I declined at that time for family reasons.

I did continue to always help & support all decisions made by DM'S. Worked closely with all as a team player.

  • Recruited several managers and supervisors to fill internal job vacancies.
  • Strategized business operations, merchandising strategies and personnel moves.
  • Oversaw quality of operations of 18 locations throughout SW Pa.. region.
  • Mentored team members by demonstrating best practices for sales and customer service.
Education and Training
Expected in
High School Diploma:
Mars Area Senior High School - Mars, PA
Activities and Honors

Received SM of Year Award for 6 years straight

Received Best Prepared Store 6 years straight

Received Developmental Award for DM position

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Resume Strength

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Resume Overview

School Attended
  • Mars Area Senior High School
Job Titles Held:
  • New Store Manager Trainer
  • Traveling Team Setup
  • Store Manager
  • District Manager
  • High School Diploma