Seasoned professional possessing extensive retail and management experience. Efficient and industrious individual dedicated to driving optimal customer satisfaction. Effective leader and problem-solver which excels at streamlining operations to decrease costs and promote organizational efficiency. Offering hardworking mentality and history of success coordinating and monitoring operations across various departments. Highly committed to ensuring quality of services and products. Always looking for new knowledge and opportunities to move towards new management opportunities.
Skills
Maintaining standards
Interpersonal and client communications
Active listening and communication
Attentive to detail and maintaining customer satisfaction
Caring and willing to help out when able
MS Office
Multitasking in order to complete work as soon and as accurate as possible
Work History
New Cars Accessories and Lot Manager, 08/2018 - Current Home Encounter – Chicago, IL,
Answered questions and provided information about accessories that customer would want to add to vehicle.
Responded to customer requests efficiently and with knowledgeable assistance.
Determined customer needs by asking relevant questions and listening actively to responses.
Ordered, scheduled, and installed new car accessories for new car purchases. Kept customer informed in all parts of process.
Created and closed invoices and purchase orders to outside companies for outside work.
Managed 2 employees which kept facilities clean, neat and organized at all times to give areas professional and fresh appeal.
Rendered excellent service to customers and sales staff of 30 at Toyota of Richardson New Car dealership.
Drove automobiles to other dealerships or vendors for pickups and deliveries as requested by General Manager.
Collaborated with Service Director to have all vehicles ready for lot within 2 days of vehicle arrival.
Added and maintained key tags, inspection decals and window stickers for 300+ vehicles on sales lot.
Assisted sales and service staff with moving automobiles to keep operations running smoothly.
Picked up and delivered customers using dealership vehicles.
Business Development Manager, 01/2017 - 08/2018 Vista Equity Partners – Addison, TX,
Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth.
Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
Streamlined operational efficiencies by delivering recommendations for knowledge-base processes and procedures.
Supervised team of 6 Service Coordinators in creating service appointment as well as scheduling recalls for all Toyota vehicles.
Collected data and performed customer needs analysis.
Scheduled promotional activities in accordance with available inventory and staff resources.
Completed and submitted monthly and yearly appointment and revenue reports to support executive decision making.
Reached out to potential customers via telephone, email and in-person inquiries.
Kept meticulous client notes in XTime customer relationship management application.
Increased average number set and confirmed appointment from 50-60 to 120-150 per day.
Cashier Assistant Manager, 01/2016 - 01/2017 Toyota Of Richardson – City, STATE,
Counted cash in register drawer at beginning and end of shift.
Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Reviewed and resolved differences between accounting information and cash drawer.
Mentored new team members on POS system operation and customer service strategies.
Prepared and submitted end-of-shift reports using Microsoft Excel.
Answered questions about store policies and concerns to support positive customer experiences.
Quickly and accurately counted drawers at start and end of each shift.Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Worked closely with Service Director and Assistant Service Managers to solve problems and handle customer concerns.
Trained as Cashier Manager and Assistant Accountant and provided back-up coverage to provide customers with optimal support.
Business Development Representative, 09/2014 - 01/2016 Toyota Of Richardson – City, STATE,
Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
Improved bottom-line profitability by growing customer base and capitalizing on upsell opportunities.
Managed resource allocation to align with sales objectives and strengthen profit opportunities.
Arranged potential client contacts, cultivated relationships and followed through all service needs.
Tracked weekly sales to develop corrective action planning reports.
Compiled product, market and customer data to forecast accurate sales and profit projections.
Met with current clients to assess needs and develop improvement plans.
Communicated with leadership teams by spearheading regular meetings to discuss objectives.
Leveraged effective networking strategies to generate new business opportunities.
Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences.
Education
Bachelor of Science: Biology, Expected in 05/2017 - The University of Texas At Dallas - Richardson, TX GPA:
Coursework in Societal Psychology, Biochemistry, Molecular & Cellular Biology, Anatomy & Physiology, and Organic Chemistry.
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