LiveCareer-Resume

new cafe opening manager resume example with 3+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of management and efficiency and training in customer service. Motivated to learn, grow and excel in any field.

Skills
  • Process improvement
  • Expense reporting
  • Administrative support
  • Technical support
  • Budgeting
  • Sorting and labeling
  • Project management
  • Data entry
Work History
New Cafe Opening Manager, 07/2013 to 07/2014
KrystalHighgate, GA,
  • Reviewed and edited all training materials for accuracy and company policy compliance.
  • Coordinated ongoing technical training and personal development classes for staff members.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
  • Researched and obtained relevant course materials to achieve training objectives.
  • Organized and edited training manuals, multimedia visual aids and other educational materials.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Trained staff during demonstrations, meetings, conferences and workshops.
  • Developed departmental systems and procedures to better align workflow processes.
  • Directed field training to enhance participants' skills.
  • Managed daily records, handled reporting requirements and kept detailed logs of field operations.
  • Kept operations safe and productive by utilizing advanced training techniques, team meetings and diligent oversight.
  • Assessed skill gaps for employees in corporate and franchise department and developed training courses to meet identified needs.
  • Managed new employee orientation training process for more than 5,000 employees each year.
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
  • Liaised between executives and entry-level workers, facilitating smooth communication and successfully achieving in company projects.
  • Developed curricula, instructions, documentation and written tests for all company and franchise training courses.
Field Training Manager, 04/2012 to 07/2013
Breckenridge Grand VacationsBreckenridge, CO,
  • Strengthened customer relationships and built rapport with new clients through extensive product knowledge, customer service and maintained corporate and franchise satisfaction
  • Mentored employees, providing constructive feedback, which improved job efficiency
  • Trained all in house positions in such tasks as franchise, management and company policies and procedures
  • Recruited team members offering value and talent to already successful workforce
  • Recommended offerings that would meet or exceed customer requirements
  • Gathered information on field performance, reportable events and material usage in order to analyze changes and produce informative reports
  • Managed daily records, handled reporting requirements and kept detailed logs of field operations
  • Evaluated expected demands, organized maintenance plans and established standards to efficiently handle parts and equipment needs
  • Reviewed, negotiated and completed vendor, contractor and employee contracts
  • Worked with customers to manage complaints and offer technique guidance
  • Established and administered wind field operational budgets, tracked expenses and maintained cost controls
  • Kept operations safe and productive by utilizing advanced training techniques, team meetings and diligent oversight
  • Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from customer, employee and franchise owner complaints, protecting company reputation and loyal client base
  • Investigated and resolved customer complaints to foster satisfaction
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards
General Manager, 11/2011 to 04/2012
Major Food GroupDallas, TX,
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability
  • Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service
  • Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries
  • Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans
  • Supported regulatory compliance by overseeing all audits to verify protocol adherence
  • Reduced corporate risk by managing shrink processes and controlling inventory levels
  • Enforced quality assurance protocols to deliver ideal customer experiences
  • Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development
Front of House Manager, 08/2007 to 06/2008
Texas RoadhouseCity, STATE,
  • Offered appropriate reservation options based on expected attendees when coordinating events
  • Scheduled work hours for 30-50 employees to achieve adequate manpower coverage
  • Tracked guest satisfaction surveys to recognize trends and create action plans for improving guest services
  • Greeted and assisted guests by gathering information pertaining to reservations or requests
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates
  • Hired and trained new employees, demonstrating best methods for serving clients and guests
  • Booked large groups for weddings, seminars, conferences and other events, providing best available room rates
  • Managed and archived quality documentation and participated in internal and external quality audits
  • Equipped and organized facility to comply with company strategy for online and offline quality controls
  • Developed standard operating procedures and document workflows for current and future process steps
  • Conducted training and change management processes to improve operations
Education
: Music, Expected in to Ouachita Baptist University - Arkadelphia, AR
GPA:
  • Dean's List 2010, both semesters
  • Coursework in music, biblical studies and nutrition

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Resume Overview

School Attended

  • Ouachita Baptist University

Job Titles Held:

  • New Cafe Opening Manager
  • Field Training Manager
  • General Manager
  • Front of House Manager

Degrees

  • Some College (No Degree)

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