Solutions-focused Network and Technical Support Specialist (Software and Hardware) with broad-based experience and hands-on skills in the successful implementation of highly effective network and technical operations and the cost-effective management of innovative customer support strategies with more than 12 years experience.
Proven ability to successfully analyze an organization's critical support requirements, identifies deficiencies and potential opportunities, and develops innovative solutions for increasing reliability and improving productivity. A broad understanding of networking and computer hardware issues and software's, including installation, configuration, management, troubleshooting, networking and support. Skilled in communicating highly technical information to both technical and non-technical personnel.
Very strong technical/business background, excellent communication skills on the phone and in person, works well in a team, excellent time management and strong dedication to keeping project deadlines.
Remote access support
Preventative maintenance expert
Expert in MS Office
Data backup and recovery systems
Analytical thinkerLAN and WAN expertise
Firmware upgrades knowledge
Account security maintenance
User account creation
Antivirus and spam blocking
Print servers maintenance
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