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Network Support Specialist Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Solutions-focused Network and Technical Support Specialist (Software and Hardware) with broad-based experience and hands-on skills in the successful implementation of highly effective network and technical operations and the cost-effective management of innovative customer support strategies with more than 12 years experience.

Proven ability to successfully analyze an organization's critical support requirements, identifies deficiencies and potential opportunities, and develops innovative solutions for increasing reliability and improving productivity. A broad understanding of networking and computer hardware issues and software's, including installation, configuration, management, troubleshooting, networking and support. Skilled in communicating highly technical information to both technical and non-technical personnel. Very strong technical/business background, excellent communication skills on the phone and in person, works well in a team, excellent time management and strong dedication to keeping project deadlines. 

Skills
    Microsoft Office Suite 2000/2003/2007/2010Symantec Antivirus, McAfee, Cisco Unified Call Manager Administrator, ShoreTel Adminsitration, Adobe, BMC - Numara, Track-It, Spicework, IBM BigFix, Trivoli storage managing system, Antivirus - MacAfee, TrendMicro, VMWare Sphere, Operating Systems: Microsoft XP/7/8, Windows Server 2000/2003/2008/2012, Microsoft Exchange 2003/2010 Protocols: TCP/IP, FTP, Telnet, DHCP, DNS, OSPF, EIGRP Monitoring systems, Server, Windows 7, Windows 8.1, Active Directory, DHCP, TCP/IP, FTP, Telnet, DNS, OSPF, EIGRP relay agents, routers, routing, switches, protocols, LAN, trunking, VPN, traffic analyzers, Group Policy, basic scripting, drive mappings, drive redirection, Terminal Server, telnet, licensing

Remote access support

Systems analysis

Preventative maintenance expert

Mobile devices

Expert in MS Office

Data backup and recovery systems

Analytical thinkerLAN and WAN expertise

Firmware upgrades knowledge

Performance testing

VPN configurations

Account security maintenance

User account creation

Antivirus and spam blocking

Print servers maintenance

Work History
2014 to Current NETWORK SUPPORT SPECIALIST Apogee | Austin, TX,
  • Bohler-Uddeholm (January 2014 to till date) Active Directory Configuration and Management Exchange Server 2010 Management Data storage backup and restore Administer security for all network attached devices Windows2008 and 2012 server management Setting up shares, users/groups NTFS permissions Create and manage group policy File and comply with corporate policy and procedures VPN troubleshooting LAN troubleshooting Remotely and in place software and hardware diagnostic and troubleshooting BES server administration Deploy new installation and software update Administer system security - SOPHOS, Barracuda VMware installation and configuration Trucking software licenses Create and monitoring Spicework to track and create/escalate tickets Create documentation for standards and procedure Contacting with other departments and contractors to ensure network operations PowerShell and VS scripting Review OS for compliance to standard, software updates.
  • Monitored may company-wide trouble ticket queues.
  • Implemented and maintained firewalls, series switches and security appliances.
  • Visually inspected temperature sensors to maintain health of servers and network devices.
  • Reviewed logs for all networking devices for unresolved abnormalities and problems.
  • Troubleshot and maintained all networking devices and infrastructure across the enterprise including switches, routers and firewalls.
  • Tested and evaluated  software to improve performance and usability.
  • Communicated with vendors to resolve network outages and periods of reduced performance.
  • Documented all server and network problems and other unusual events in detail.
  • Diagnosed system hardware and software problems using advanced root-cause analysis.
  • Completed remote repairs involving software solutions and hardware repairs.
  • Defined security requirements for computer systems, including mainframe, workstations and personal computers.
03/2009 to 2014 HELP DESK AND TECHNICAL SUPPORT SPECIALIST Amerihealth Caritas Health Plan | Oklahoma City, OK,
  • Active Directory Configuration and Management VMware installation and configuration Managing installation of new computer systems Using Ticketing system, incident tracking, updating and escalation Responding to emails and phone calls Security administration on networked devices Setting up shares, users/groups NTFS permissions Setting up network printers and central print drives store, scanners, file shares and network mapped drives Troubleshooting hardware and software problems.
  • Components interoperability issues, applications interoperability issues.
  • Proficiency in Microsoft Office 2003/2007/2010 Suite applications Mainframe experience-user and permissions administration Cisco VIOP daily administration Maintaining strong customer service as a help desk support specialist Using Ticketing system, incident tracking, updating and escalation Responding to emails and phone calls Provide network administration to include LAN troubleshooting and resolution.
  • Manage the configuration and performance management of all PC systems and telecommunications.
  • Maintains passwords, data integrity and file system security for the desktop environment.
  • Install, configure and maintain back-end and front-end systems.
  • Recommend hardware and software solutions and upgrades using established procurement processes.
  • Incorporating hardware and software solutions and upgrades Establish, review, approve and process quotes, requisitions and purchase order for capital equipment.
  • Provide training to employees to handle various application software efficiently.
  • Visually inspected temperature sensors to maintain health of servers and network devices.
  • Reviewed logs for all networking devices for unresolved abnormalities and problems.
  • Troubleshot and maintained all networking devices and infrastructure across the enterprise including switches, routers and firewalls.
  • Communicated with vendors to resolve network outages and periods of reduced performance.
  • Diagnosed system hardware and software problems using advanced root-cause analysis.
09/2015 to Current Research Analyst University Of Illinois Chicago Compus | City, STATE,



  • Visually inspected temperature sensors to maintain health of servers and network devices.
  • Communicated with vendors to resolve network outages and periods of reduced performance.
  • Monitored system logs for all company computers and devices to maximize uptime.
Education
Expected in Certificate Program in Computer Science | Networking Computers Systems Institute, Chicago, IL GPA:
Networking
Expected in 1999 Master of Science | Mathematics and Computer sience Otec Paisii University, Plovdiv, Bulgaria GPA:
Mathematics and Computer Science
Expected in 1992 Associate of Science | Electronics and Microelectronics College of Technology, Plovdiv, Bulgaria GPA:
Certifications
Comptia A+, Net+, MCP, MCSA, CCNA, BMC

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Resume Strength

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Resume Overview

School Attended
  • Computers Systems Institute
  • Otec Paisii University
  • College of Technology
Job Titles Held:
  • NETWORK SUPPORT SPECIALIST
  • HELP DESK AND TECHNICAL SUPPORT SPECIALIST
  • Research Analyst
Degrees
  • Certificate Program in Computer Science
  • Master of Science
  • Associate of Science

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