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Network Support Specialist Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Analyst with extensive experience in [Fields]. Proficiencies include [Skill set 1] and [Skill set 2]. Provide superior network and desktop support to entire organization while staying current with an ever-changing Technology field.
Highlights
  • Results-oriented
  • Operations management
  • Client-focused
  • Excel in [areas of expertise]
  • Proficiency in [area]
  • Quick learner
  • Computer proficient
  • Microsoft Office
  • File/records maintenance
  • Reports generation and analysis
  • Reports generation and analysis
  • Training and development
Accomplishments
Graduated Honors, G.P.A. 3.5 Documentation
  • Wrote and edited documents to keep staff informed on policies and procedures.
Process Improvement
  • Created new departmental procedures manual.
  • Assessed organizational training needs.
Experience
01/2007 to Current
Network Support Specialist Apogee Sacramento, CA,
  • Successfully led key projects which resulted in [positive outcome]. Monitored multiple databases to keep track of all company inventory. Support entire School District.
  • Manage and Maintain Microsoft Server 2008 with Active Directory including Microsoft 2003 Servers and updates for all Server based programs such as Sophos Anti-Virus, Ability Internet Mail, Destiny Library, Health Office and Budget Sense.
  • Monitor network uptime, Sonic Firewall, Barracuda Spam Filtering.
  • Responsible for data and system recovery utilizing Symantec Backup Exec 2010.
  • Setup/troubleshoot network/local printers, internal storage devices, Copiers and iPhone's.
  • Create procedures for installation and configuring of hardware and software.
06/2006 to 02/2007
IT Administrator Asml Chandler, AZ,
  • Manage and Maintain Microsoft Windows 2000 Network.
  • Maintain Microsoft Active Directory for all US employees, (2) CITRIX Servers, H.R. ADP Server and (2) T1's. Maintain Nortel Network T7316 Phone System.
  • Support entire Westwood facility as well as (16) Franchises, (15) Joint Venture Partners, (11) Corporate Operations onsite and remotely through Citrix, Remote Desktop, PC AnyWhere and VNC.
  • Setup/troubleshoot network/local printers, internal storage devices, scanners and pda's.
  • Setup/Configure and load new and/or upgraded PC's with appropriate software, critical updates/patches.
  • Assist in creating procedures for software instructions for installing and configuring software.
  • Purchase all Computer equipment for entire US Organization.
10/2005 to 06/2006
System Support Specialist Cca Global Partners Detroit, MI,
  • Support four School and department locations as well as the Town Hall.
  • Manage and Maintain Microsoft Windows 2000/2003 Network.
  • Maintain Microsoft Active Directory, First Class e-mail and WinSchool Database program.
  • Responsible for data recovery from tape backup with Veritas built in software.
  • Setup/troubleshoot network/local printers, internal storage devices, scanners and pda's.
  • Setup/Configure and load new and/or upgraded PC's with appropriate software, critical updates/patches.
  • Assist in creating procedures for software instructions for installing and configuring software
05/2000 to 10/2005
Network Support Specialist Apogee Austin, TX,
  • Manage and Maintain Microsoft Windows 2000 Network and Telecommunication software for PBX.
  • Maintain Microsoft Active Directory, Hyperion, Telemate and Web Inspector accounts.
  • Working Knowledge of Citrix, Novell Netware, Cisco VPN, Lotus Notes, Outlook, Microsoft Office, PC AnyWhere, VNC, Remote Desktop, HubMan Security Access, McAfee Virus Software, Windows XP, 2000, NT, 98, 95 and DOS.
  • Responsible for data recovery from tape backup with Veritas Backup Exec and ArcServ.
  • Perform monthly server maintenance on all TFY servers.
  • Setup/troubleshoot network/local printers, external/internal storage devices, scanners and pda's.
  • Setup/Configure and load new and/or upgraded PC's with appropriate software, critical updates/patches.
  • Provide new employee orientation on hardware, software and phone.
  • Assist in creating procedures for software instructions for installing and configuring software.
09/1998 to 05/2000
Computer Operations/Technical Support City Of Brockton City, STATE,
Work directly with all levels of computer users within the city and school department involving trouble-shooting network problems with software, PC's and printers while also installing and configuring PC's and printers on the network, process payroll, printing checks, time sheets, real estate/water sewer bills and backups.
10/1993 to 09/1998
Technical Writer/Test Technician Conversion Devices, Inc City, STATE,
  • Develop and prepare product specification data sheets according to engineering design and testing.
  • Responsible for press releases, which are sent, approximately every two weeks to over one hundred editors and marketing personnel involved in the electronics industry.
  • Work closely with all levels of management and production while becoming an ISO 9001 internal auditor.
  • Hands on experience utilizing my education for extensive testing and trouble shooting of board to component level.
Education
Expected in 2003
:
Clark University - Braintree, MA
GPA:
[Name] Academic Achievement Award Minor in [Name of Minor] Coursework in [Course Name] [Number] GPA 2000 - 2003 Clark University, Braintree, MA MCSE Course and PC Support and Services A+ Certified
Expected in 2000
Bachelor: Computer Science
Bridgewater State College - Bridgewater, MA
GPA:
1996 - 2000 Bridgewater State College, Bridgewater, MA Continuing education for Bachelor Degree in Computer Science
Expected in 1993
Associate: Electronics Engineering
ITT Technical Institute - Framingham, MA
GPA:
1991-1993 ITT Technical Institute, Framingham, MA Associate Degree in Electronics Engineering Graduated Honors, G.P.A. 3.5
Expected in 1991
Associate: Liberal Arts
Massasoit Community College - Brockton, MA
GPA:
1987-1991 Massasoit Community College, Brockton, MA Associate Degree in Liberal Arts.
Certifications
MCSE A+ Certified
Skills
Printers, Active Directory, Symantec, Backup Exec, Veritas Backup Exec, Budget, Firewall, Microsoft Windows, Microsoft Windows 2000, Windows 2000, Citrix, Pc Anywhere, Data Recovery, Veritas, Associate, Access, Arcserv, Cisco, Dos, Hyperion, Lotus Notes, Maintenance, Microsoft Office, Ms Office, Netware, Novell, Outlook, Pbx, Security, Telecommunication, Vpn, Windows Xp, And Marketing, Body Engineering, Emc Test, Engineering Design, Iso, Marketing, Technical Writer, Test Technician, Testing, Mcse, Operations, Electronics Engineering, Backups, Computer Operations, Payroll, Printing, Process Payroll, Real Estate, Technical Support, Trouble-shooting, Adp, Joint Venture, Joint Ventures, Nortel, Phone System, T1, T-carrier, Class, Class E, Comprehensive Large Array Data Stewardship System, Database

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Resume Strength

  • Length
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • Clark University
  • Bridgewater State College
  • ITT Technical Institute
  • Massasoit Community College
Job Titles Held:
  • Network Support Specialist
  • IT Administrator
  • System Support Specialist
  • Network Support Specialist
  • Computer Operations/Technical Support
  • Technical Writer/Test Technician
Degrees
  • Bachelor
  • Associate
  • Associate