Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
An enthusiastic IT professional with experience in technical and network support roles. Effectively identifies problems using advanced troubleshooting skills. Enjoys troubleshooting to find solutions to customer service issues in a timely manner. Now looking for a new and challenging position, one which will make best use of my existing skills and experience and also further my development. 
  • Network configuration and support
  • Active Directory
  • HyperV
  • Windows desktop and server operating systems
  • Firewalls
  • IT security policies 
  • VPN configuration
  • LAN Troubleshooting proficiency
  • Wireless networks design and security
  • Router & Switch configuration 
  • Working knowledge of Network analysis tools.
  • Computer hardware
  • VoIP knowledge 
  • Patch management 
Certifications CompTIA - January, 2019
  • CompTIA Security+ Exam Code SY0-501
 Cisco - September, 2017
  • CCNP Routing and Switching SWITCH 300-115: Implementing Cisco IP Switched Networks
 WatchGuard - July, 2017
  •  Fireware Essentials
 CompTIA - November, 2014
  • CompTIA Network+ Exam Code N10-005
 Cisco - September, 2014
  • Cisco Certified Network Associate Routing and Switching(CCNA)
 Cisco - April,2014
  • Cisco Certified Entry Networking Technician(CCENT)
  Currently working toward upgrade my existing certifications. 
Network Support Specialist, 07/2014 - Current
Apogee Bangor, ME, Essential Duties and Responsibilities.
  • Managed all switches, routers, and firewalls.
  • Troubleshooting host connectivity and network issues.
  • Tuning the network to achieve maximum performance.
  • Upgrading and replacing network components as needed.
  • Maintained company servers, computers, printers, cables, and other medical equipment.
  • Updating existing software and implementing new software.
  • Backups. 
IT Specialist, 09/2011 - 01/2013
Weee! Duluth, GA,  
  • Troubleshooting host connectivity and network issues.
  • Installing and configuring computer hardware, operating systems, and applications.
  • Replacing parts as required.
  • Setting up new users' accounts and profiles and dealing with password issues.
  • Working continuously on a task until completion 
  • Configuring, implementing and troubleshooting LANs.
  • Configuring and verifying host connectivity.
  • Talking students and faculty through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.
Professor, 09/2009 - 09/2011
Princeton University Faculty Princeton, NJ, Subject: Teleinformatic I
  • Fully describing the Data Communications Model
  • Fully describing the TCP/IP and OSI Networking Models
  • Fundamentals of Ethernet LANs
  • Teaching the fundamentals of IPv4 addressing and routing.
  • Routing Protocols used in TCP/IP
  • Interior Gateway Protocols: RIP I-II, OSPF, EIGRP
  • Exterior Gateway Protocol: BGP
  • Fundamentals of WANs Technologies Point-to-Point Protocols, Frame Relay  and VPN
 Subject: Teleinformatic II
  • Teaching the powerful network simulation program, Cisco Packet Tracer, that allows students to experiment with network behavior.
  • Providing simulation and visualization, using the Packet Tracer, facilitating the teaching and learning of complex technology concepts.
Bachelor of Science: Electronic and Telecommunications Engineer, Expected in 2009
Jose Antonio Echeverria" Higher Polytechnic Institute - Havana,
Diploma program : Optical Fiber Communications Network, Expected in 2010
CubaTel S.A. - Havana,
: Graduate Courses, Expected in 2012
Jose Antonio Echeverria" Higher Polytechnic Institute - , Havana
  • Network Security and Management
  • Digital Radio Links
  • Marketing
  • Space Communications System

: , Expected in 2013
- Miami, FL
I was awarded the Bachelor of Science degree of  Electrical Engineering (BSEE) earned at a regionally accredited institution of higher education in the United States.

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School Attended

  • Jose Antonio Echeverria" Higher Polytechnic Institute
  • CubaTel S.A.
  • Jose Antonio Echeverria" Higher Polytechnic Institute

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  • IT Specialist
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