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Network Support Specialist Resume Example

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NETWORK SUPPORT SPECIALIST
Summary
An enthusiastic IT professional with experience in technical and network support roles. Effectively identifies problems using advanced troubleshooting skills. Enjoys troubleshooting to find solutions to customer service issues in a timely manner. Now looking for a new and challenging position, one which will make best use of my existing skills and experience and also further my development.
 

Highlights
  • Network configuration and support
  • Active Directory
  • HyperV
  • Windows desktop and server operating systems
  • Firewalls
  • IT security policies 
  • VPN configuration
  • LAN Troubleshooting proficiency
  • Wireless networks design and security
  • Router & Switch configuration 
  • Working knowledge of Network analysis tools.
  • Computer hardware
  • VoIP knowledge 
  • Patch management 
Certifications
Certifications
 
CompTIA - January, 2019
  • CompTIA Security+ Exam Code SY0-501
 
Cisco - September, 2017
  • CCNP Routing and Switching SWITCH 300-115: Implementing Cisco IP Switched Networks
 
WatchGuard - July, 2017
  •  Fireware Essentials
 
CompTIA - November, 2014​
  • CompTIA Network+ Exam Code N10-005
 
Cisco - September, 2014
  • Cisco Certified Network Associate Routing and Switching(CCNA)
 
Cisco - April,2014
  • Cisco Certified Entry Networking Technician(CCENT)
 
 Currently working toward upgrade my existing certifications.
 

    
​
Experience
Network Support Specialist07/2014 to CurrentIbeza LLC. Healthcare IT solutionsCoral Gables, FL
Essential Duties and Responsibilities.
  • Managed all switches, routers, and firewalls.
  • Troubleshooting host connectivity and network issues.
  • Tuning the network to achieve maximum performance.
  • Upgrading and replacing network components as needed.
  • Maintained company servers, computers, printers, cables, and other medical equipment.
  • Updating existing software and implementing new software.
  • Backups. 
IT Specialist09/2011 to 01/2013UNIVERSITY OF INFORMATICS SCIENCESHavana, Cuba
  • Troubleshooting host connectivity and network issues.
  • Installing and configuring computer hardware, operating systems, and applications.
  • Replacing parts as required.
  • Setting up new users' accounts and profiles and dealing with password issues.
  • Working continuously on a task until completion 
  • Configuring, implementing and troubleshooting LANs.
  • Configuring and verifying host connectivity.
  • Talking students and faculty through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.
Professor09/2009 to 09/2011UNIVERSITY OF INFORMATICS SCIENCESHavana, Cuba
Subject: Teleinformatic I
  • Fully describing the Data Communications Model
  • Fully describing the TCP/IP and OSI Networking Models
  • Fundamentals of Ethernet LANs
  • Teaching the fundamentals of IPv4 addressing and routing.
  • Routing Protocols used in TCP/IP
  • Interior Gateway Protocols: RIP I-II, OSPF, EIGRP
  • Exterior Gateway Protocol: BGP
  • Fundamentals of WANs Technologies Point-to-Point Protocols, Frame Relay  and VPN
Subject: Teleinformatic II
  • Teaching the powerful network simulation program, Cisco Packet Tracer, that allows students to experiment with network behavior.
  • Providing simulation and visualization, using the Packet Tracer, facilitating the teaching and learning of complex technology concepts.
Education
Bachelor of Science: Electronic and Telecommunications Engineer2009Jose Antonio Echeverria" Higher Polytechnic InstituteHavana, Cuba
Diploma program : Optical Fiber Communications Network2010CubaTel S.A.Havana, Cuba
Graduate Courses2012Jose Antonio Echeverria" Higher Polytechnic InstituteHavana, Cuba
  • Network Security and Management
  • Digital Radio Links
  • Marketing
  • Space Communications System

2013Miami, FL, United StatesI was awarded the Bachelor of Science degree of  Electrical Engineering (BSEE) earned at a regionally accredited institution of higher education in the United States.
Skills
  • Network equipment configuration and troubleshooting
  • Excellent customer services skills
  • Self-starter
  • Team player
  • Self-motivated
  • Fast learning in new technologies
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Resume Overview

Companies Worked For:

  • Ibeza LLC. Healthcare IT solutions
  • UNIVERSITY OF INFORMATICS SCIENCES

School Attended

  • Jose Antonio Echeverria" Higher Polytechnic Institute
  • CubaTel S.A.

Job Titles Held:

  • Network Support Specialist
  • IT Specialist
  • Professor

Degrees

  • Bachelor of Science : Electronic and Telecommunications Engineer 2009
    Diploma program : Optical Fiber Communications Network 2010
    Graduate Courses 2012
    2013

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