An enthusiastic IT professional with experience in technical and network support roles. Effectively identifies problems using advanced troubleshooting skills. Enjoys troubleshooting to find solutions to customer service issues in a timely manner. Now looking for a new and challenging position, one which will make best use of my existing skills and experience and also further my development.
Highlights
Network configuration and support
Active Directory
HyperV
Windows desktop and server operating systems
Firewalls
IT security policies
VPN configuration
LAN Troubleshooting proficiency
Wireless networks design and security
Router & Switch configuration
Working knowledge of Network analysis tools.
Computer hardware
VoIP knowledge
Patch management
Certifications
CertificationsCompTIA - January, 2019
CompTIA Security+ Exam Code SY0-501
Cisco - September, 2017
CCNP Routing and Switching SWITCH 300-115: Implementing Cisco IP Switched Networks
WatchGuard - July, 2017
Fireware Essentials
CompTIA - November, 2014
CompTIA Network+ Exam Code N10-005
Cisco - September, 2014
Cisco Certified Network Associate Routing and Switching(CCNA)
Currently working toward upgrade my existing certifications.
Experience
Network Support Specialist, 07/2014 - Current Apogee – Bangor, ME, Essential Duties and Responsibilities.
Managed all switches, routers, and firewalls.
Troubleshooting host connectivity and network issues.
Tuning the network to achieve maximum performance.
Upgrading and replacing network components as needed.
Maintained company servers, computers, printers, cables, and other medical equipment.
Updating existing software and implementing new software.
Backups.
IT Specialist, 09/2011 - 01/2013 Weee! – Duluth, GA,
Troubleshooting host connectivity and network issues.
Installing and configuring computer hardware, operating systems, and applications.
Replacing parts as required.
Setting up new users' accounts and profiles and dealing with password issues.
Working continuously on a task until completion
Configuring, implementing and troubleshooting LANs.
Configuring and verifying host connectivity.
Talking students and faculty through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.
Professor, 09/2009 - 09/2011 Princeton University Faculty – Princeton, NJ, Subject: Teleinformatic I
Fully describing the Data Communications Model
Fully describing the TCP/IP and OSI Networking Models
Fundamentals of Ethernet LANs
Teaching the fundamentals of IPv4 addressing and routing.
Routing Protocols used in TCP/IP
Interior Gateway Protocols: RIP I-II, OSPF, EIGRP
Exterior Gateway Protocol: BGP
Fundamentals of WANs Technologies Point-to-Point Protocols, Frame Relay and VPN
Subject: Teleinformatic II
Teaching the powerful network simulation program, Cisco Packet Tracer, that allows students to experiment with network behavior.
Providing simulation and visualization, using the Packet Tracer, facilitating the teaching and learning of complex technology concepts.
Education
Bachelor of Science: Electronic and Telecommunications Engineer, Expected in 2009 - Jose Antonio Echeverria" Higher Polytechnic Institute - Havana, GPA:
Diploma program : Optical Fiber Communications Network, Expected in 2010 - CubaTel S.A. - Havana, GPA:
: Graduate Courses, Expected in 2012 - Jose Antonio Echeverria" Higher Polytechnic Institute - , Havana GPA:
Network Security and Management
Digital Radio Links
Marketing
Space Communications System
: , Expected in 2013 - - Miami, FL GPA: I was awarded the Bachelor of Science degree of Electrical Engineering (BSEE) earned at a regionally accredited institution of higher education in the United States.
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School Attended
Jose Antonio Echeverria" Higher Polytechnic Institute
CubaTel S.A.
Jose Antonio Echeverria" Higher Polytechnic Institute
