network support engineer resume example with 14+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Results-driven Network Engineer with 13 years of expertise deploying and maintaining LAN and WAN infrastructures. Dedicated technology professional with strong track record of accurately conducting Network configuration and troubleshooting. Offering exemplary planning, project management and communication talents.
Analyzed existing network and application architectures, presenting findings on possible enhancements and improvements to senior decision-makers.
Installed and configured network security solutions such as VPNs, Firewalls and intrusion detections and mitigation tools.
Managed purchasing and installation of networking equipment such as core routers and switches.
Administered and prepared programs for IP addresses, developed network resources and trained support personnel to provide Tier I support to end users.
Conducted security assessments and made recommendations for disaster recovery, remote access, network appliances, servers and directory services security.
Maintained and expanded vendor relationships through amicable and beneficial interactions with network carriers and partners.
Built and improved network documentation and training procedures to lead successful team completing high-quality work.
Configured, tested and maintained LAN/WAN components and connections.
Backed up support desk team to handle user problems and technical concerns.
Improved network operation by incorporating new technologies into existing designs.
Led planning and technical design activities for routine operations and special projects.
Deployed cloud-based network infrastructure, reducing on-site storage and hardware maintenance costs by 20%.
Protected company assets and users with effective firewall solutions and strict security protocols.
Oversaw company's entire network and related policies covering use, maintenance and infrastructure.
Demonstrated strong analytical, troubleshooting and problem-solving skills.
Analyzed existing network and application architectures, presenting findings on possible enhancements and improvements to senior decision-makers.
Coordinated establishment of local area and wide area network to provide robust infrastructure and data capacity for new applications and communication between branch sites.
Acquired and maintained advanced knowledge of networking protocols, including BGP, OSPF, EIGRP, RIPv2, HSRP, and STP.
Provided complete end-to-end engineering and installation of route-based IP network solutions.
Identified means to reduce and control expenses by conducting cost, schedule and contract performance analysis and improving resource allocation.
Completed efficient and effective troubleshooting of complex multi-vendor network service provider issues.
Configured, managed and evaluated multi-protocol network elements for effective end-to-end communications.
Oversaw company's entire network and related policies covering use, maintenance and infrastructure.
Administered and prepared programs for IP addresses, developed network resources and trained support personnel to provide Tier I support to end users.
Configured and installed various network devices and services (routers, switches, firewalls, load balancers, VPN, QoS).
Performed network maintenance and system upgrades including service packs, patches, hot fixes and security configurations
Monitored network capacity and performance, as well as diagnosed and resolved complex network problems.
Managed, tracked and coordinated problem resolution and escalation processes.
Provided complete end-to-end engineering and installation of route-based IP network solutions.
Used to provide Network Status Reports to the IT Manager on a daily basis.
Sr. Network Administrator, 09/2011 - 05/2012 Clifton Larson Allen – Phoenix, AZ,
Established network specifications and analyzed workflow, access, information and security requirements.
Troubleshot network problems and escalated problems to vendor.
Met financial requirements by submitting information for budgets and monitored expenses.
Implemented corrective plans of action for network performance issues including availability, utilization, and latency.
Upgraded network by conferring with vendors and developed, tested, evaluated and installed enhancements.
Maintained network performance by performing network monitoring, analysis, and performance tuning.
Diagnosed and executed resolution for all network and server issues.
Monitored networks and network devices to resolve technical problems quickly.
Senior Network Engineer, 09/2006 - 08/2011 Walt Disney Co. – Kissimmee, FL,
Installed and configured network security solutions such as VPNs, Firewalls and intrusion detections and mitigation tools.
Managed purchasing and installation of networking equipment such as core routers and switches.
Managed technical projects for Travelport Tanzania and Travel Agents
Designed and implemented customers’ network infrastructures – Travel Agencies in Tanzania
Configured, tested and maintained LAN/WAN components and connections.
Backed up support desk team to handle user problems and technical concerns.
Led planning and technical design activities for routine operations and special projects.
Protected company assets and users with effective firewall solutions and strict security protocols.
Monitored network capacity and performance, as well as diagnosed and resolved complex network problems.
Oversaw company's entire network and related policies covering use, maintenance and infrastructure.
Network Engineer, 02/2006 - 08/2006 Bank Of America Corporation – Lees Summit, MO,
Conducted security assessments and made recommendations for disaster recovery, remote access, network appliances, servers and directory services security.
Administered and prepared programs for IP addresses, developed network resources and trained support personnel to provide Tier I support to end users.
Monitored network capacity and performance, as well as diagnosed and resolved complex network problems.
Provided detailed technical documentation, including network diagrams, process flow charts and procedural guidelines.
Identified means to reduce and control expenses by conducting cost, schedule and contract performance analysis and improving resource allocation.
Demonstrated strong analytical, troubleshooting and problem-solving skills.
Flight Attendant, 06/2005 - 01/2006 Air Tanzania Company Limited – City, STATE,
Operated in compliance with all airline and federal aviation regulations for complete compliance with safety and security procedures.
Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Reassured and comforted passengers during turbulent flights and unavoidable delays.
Maximized storage space by directing passengers in correct ways of stow luggage in overhead compartments and under seats.
Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
Maintained high standard of cleanliness and personal appearance to promote sense of professionalism and passenger confidence in crew.
Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
Inspected interior of aircraft prior to, during and after flights to make sure emergency equipment was in place.
Demonstrated proper use of safety equipment, including seatbelts to inform and educate passengers prior to takeoff.
Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
Maintained firm yet positive attitude when dealing with distressed passengers, working to provide information about connecting flights, calm fears and provide secure environment.
Education
MBA: Business Administration And Management, Expected in 11/2015 - ESAMI Business School - Arusha, Tanzania, GPA: Status -
Postgraduate Diploma : Business Administration, Expected in 11/2011 - Kampala International University (KIU), - Kampala, Uganda, GPA: Status -
Postgraduate Diploma : Strategic Business IT, Expected in 07/2008 - NCC Education - Manchester, United Kingdom, GPA: Status -
Advanced Diploma: Internet Systems And Business Management, Expected in 01/2008 - NCC Education - Manchester, United Kingdom, GPA: Status -
International Diploma: Computer Studies, Expected in 01/2006 - NCC Education - Manchester, United Kingdom, GPA: Status -
Accomplishments
Process Improvement: Reliance upon GRE tunnels when monitoring offsite security systems (clients) caused the creation of new tunnels from new customer to G4S central control room. Assessed various options, certain that conversion to Dynamic Multipoint Virtual Private Network (DMVPN) would streamline the on-boarding of new customers, and monitoring enabled from one central point. Migration project for existing customers to DMVPN took four weeks (testing & implementation), equipping technical team with best solution for new accounts.
Remote Workplace Enablement Project: Challenges relative to connection with internal operating system for senior executives working from remote locations. Charged with solution delivery, replaced legacy normal firewall with Cisco ASA option, and purchased the license for AnyConnect VPN. Equipped the C-level/senior executives with secure and dependable connectivity to internal systems when in remote venues.
Cost Saving Solutions Design: Key customer incurred high costs associated with operating legacy SITA connections, which connected travel agents to Galileo Reservation System. Performed assessment and targeted an option directing agents to the reservation system via internet, without need for additional software, offering remote access. Transitioned the company and travel agents from the legacy SITA connection to Customer Managed VPN-SSL. Led to savings of $500K+ in six-month period, allowing efficient, direct connectivity.
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