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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs. Proficient Network analyst offering more than 06 years of experience in helpdesk operations, network maintenance and mobile device support. Applies technical expertise and diagnostic abilities toward solving problems and maintaining usability and performance. Versed in large data storage networks, voice/data innovations and VPNs.

Skills
  • Network support
  • Root Cause Analysis
  • Component installation
  • Teamwork
  • Detail-oriented
  • Computer proficiency
  • Collaboration
  • Interpersonal Communication
  • Training & Development
  • Analytical skills
  • Adaptability
  • Call triaging
  • Mobile device management
  • Leadership
  • Organization and Time management
  • Microsoft Office
  • Maintenance & Repair
  • Self-motivated professional
  • Planning and Coordination
Education
Atish Dipankar University of Science & Technology Dhaka, Bangladesh, Expected in 12/XXX3 Bachelor of Science : B.Sc in Textile Engineering - GPA :
Atish Dipankar University of Science & Technology Dhaka, Bangladesh, Expected in 12/XXX7 Bachelor of Science : B.Sc in Computer Engineering - GPA :
International Islamic University Chittagong Chittagong, Bangladesh, Expected in 11/XXX5 MBA : Human Resources Management - GPA :
Work History
Intuitive - Network Support Engineer
All Cities, DE, 02/XXX8 - 04/2021
  • Diagnosed network problems involving combination of hardware, software, power and communications issues.
  • Drafted post-mortem documentation analyzing instances of network system failures, including required repair and restoration efforts.
  • Supported users in setup and configuration of wireless bridge networks.
  • Designed and implemented cloud network infrastructures, including intra- and inter-data center connections.
  • Oversaw patch testing and deployment, script network software pushes and uninstalls.
  • Managed system-wide operating system and software deployments, as well as related software upgrade problems.
  • Defined security requirements for computer systems, including mainframe, workstations and personal computers.
  • Kept up-to-date on new developments in computer and network vulnerabilities, data hiding and encryption.
  • Wrote ad hoc tools and patches to resolve recurring production problems.
  • Configured and installed wireless controllers, routers and switches.
  • Communicated with vendors to resolve network outages and periods of reduced performance.
  • Reviewed logs for all networking devices for unresolved abnormalities and problems.
  • Documented all server and network problems and other unusual events in detail.
  • Diagnosed system hardware and software problems using advanced root-cause analysis.
  • Designed and implemented networks in collaboration with project engineers.
  • Troubleshot and maintained all networking devices and infrastructure across enterprise including switches, routers and firewalls.
  • Analyzed data traces using protocol analyzers to identify anomalies and find solutions.
  • Performed code review, code optimization, SQL query optimization and performance improvement for servers.
  • Visually inspected temperature sensors to maintain health of servers and network devices.
  • Upgraded and expanded network systems and components.
  • Administered and prepared programs for IP addresses, developed network resources and trained support personnel to provide Tier I support to end users.
  • Managed development, deployment and training of RTS system and internal systems suite.
  • Implemented and maintained firewalls, series switches and security appliances.
  • Assessed BI reporting capabilities for optimization within safe server environment.
  • Served as liaison between user community and software providers.
  • Completed remote repairs involving software solutions and hardware repairs.
Pacific Jeans - Network Analyst Engineer (CCNA & CCNP )
City, STATE, 01/XXX5 - 12/XXX7
  • Mitigated risk by analyzing complex computer systems to assess vulnerabilities.
  • Administered software licensing and purchasing for effective installation of network.
  • Defined database requirements for both EMIS and RTS systems.
  • Defined security requirements for computer systems, including mainframe, workstations and personal computers.
  • Kept up-to-date on new developments in computer and network vulnerabilities, data hiding and encryption.
  • Analyzed data traces using protocol analyzers to identify anomalies and find solutions.
  • Troubleshot and maintained all networking devices and infrastructure across enterprise including switches, routers and firewalls.
  • Communicated with vendors to resolve network outages and periods of reduced performance.
  • Visually inspected temperature sensors to maintain health of servers and network devices.
  • Upgraded network software and hardware for optimized performance.
  • Wrote ad hoc tools and patches to resolve recurring production problems.
  • Served as liaison between user community and software providers.
  • Configured and installed wireless controllers, routers and switches.
  • Performed code review, code optimization, SQL query optimization and performance improvement for servers.
  • Managed development, deployment and training of RTS system and internal systems suite.
  • Monitored system logs for all company computers and devices to maximize uptime.
  • Implemented and maintained firewalls, series switches and security appliances.
  • Diagnosed system hardware and software problems using advanced root-cause analysis.
  • Reviewed logs for all networking devices for unresolved abnormalities and problems.
Four H Group - Network Analyst Engineer
City, STATE, 01/XXX3 - 01/XXX5
  • Mitigated risk by analyzing complex computer systems to assess vulnerabilities.
  • Administered software licensing and purchasing for effective installation of network.
  • Monitored 02 company-wide trouble ticket queues.
  • Documented all server and network problems and other unusual events in detail.
  • Kept up-to-date on new developments in computer and network vulnerabilities, data hiding and encryption.
  • Administered and prepared programs for IP addresses, developed network resources and trained support personnel to provide Tier I support to end users.
  • Reviewed logs for all networking devices for unresolved abnormalities and problems.
  • Managed development, deployment and training of RTS system and internal systems suite.
  • Troubleshot and maintained all networking devices and infrastructure across enterprise including switches, routers and firewalls.
  • Analyzed data traces using protocol analyzers to identify anomalies and find solutions.
  • Visually inspected temperature sensors to maintain health of servers and network devices.
  • Configured and installed wireless controllers, routers and switches.
  • Completed remote repairs involving software solutions and hardware repairs.
  • Upgraded and expanded network systems and components.
  • Diagnosed system hardware and software problems using advanced root-cause analysis.
  • Served as liaison between user community and software providers.
  • Communicated with vendors to resolve network outages and periods of reduced performance.
  • Upgraded network software and hardware for optimized performance.
  • Defined security requirements for computer systems, including mainframe, workstations and personal computers.
  • Designed and implemented networks in collaboration with project engineers.
  • Implemented and maintained firewalls, series switches and security appliances.

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Resume Overview

School Attended

  • Atish Dipankar University of Science & Technology
  • Atish Dipankar University of Science & Technology
  • International Islamic University Chittagong

Job Titles Held:

  • Network Support Engineer
  • Network Analyst Engineer (CCNA & CCNP )
  • Network Analyst Engineer

Degrees

  • Bachelor of Science
  • Bachelor of Science
  • MBA

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