Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs. Proficient Network analyst offering more than 06 years of experience in helpdesk operations, network maintenance and mobile device support. Applies technical expertise and diagnostic abilities toward solving problems and maintaining usability and performance. Versed in large data storage networks, voice/data innovations and VPNs.
Skills
Network support
Root Cause Analysis
Component installation
Teamwork
Detail-oriented
Computer proficiency
Collaboration
Interpersonal Communication
Training & Development
Analytical skills
Adaptability
Call triaging
Mobile device management
Leadership
Organization and Time management
Microsoft Office
Maintenance & Repair
Self-motivated professional
Planning and Coordination
Education
Atish Dipankar University of Science & TechnologyDhaka, Bangladesh, Expected in 12/XXX3 ā āBachelor of Science:B.Sc in Textile Engineering - GPA:
Atish Dipankar University of Science & TechnologyDhaka, Bangladesh, Expected in 12/XXX7 ā āBachelor of Science:B.Sc in Computer Engineering - GPA:
International Islamic University ChittagongChittagong, Bangladesh, Expected in 11/XXX5 ā āMBA:Human Resources Management - GPA:
Work History
Intuitive - Network Support Engineer All Cities, DE, 02/XXX8 - 04/2021
Diagnosed network problems involving combination of hardware, software, power and communications issues.
Drafted post-mortem documentation analyzing instances of network system failures, including required repair and restoration efforts.
Supported users in setup and configuration of wireless bridge networks.
Designed and implemented cloud network infrastructures, including intra- and inter-data center connections.
Oversaw patch testing and deployment, script network software pushes and uninstalls.
Managed system-wide operating system and software deployments, as well as related software upgrade problems.
Defined security requirements for computer systems, including mainframe, workstations and personal computers.
Kept up-to-date on new developments in computer and network vulnerabilities, data hiding and encryption.
Wrote ad hoc tools and patches to resolve recurring production problems.
Configured and installed wireless controllers, routers and switches.
Communicated with vendors to resolve network outages and periods of reduced performance.
Reviewed logs for all networking devices for unresolved abnormalities and problems.
Documented all server and network problems and other unusual events in detail.
Diagnosed system hardware and software problems using advanced root-cause analysis.
Designed and implemented networks in collaboration with project engineers.
Troubleshot and maintained all networking devices and infrastructure across enterprise including switches, routers and firewalls.
Analyzed data traces using protocol analyzers to identify anomalies and find solutions.
Performed code review, code optimization, SQL query optimization and performance improvement for servers.
Visually inspected temperature sensors to maintain health of servers and network devices.
Upgraded and expanded network systems and components.
Administered and prepared programs for IP addresses, developed network resources and trained support personnel to provide Tier I support to end users.
Managed development, deployment and training of RTS system and internal systems suite.
Implemented and maintained firewalls, series switches and security appliances.
Assessed BI reporting capabilities for optimization within safe server environment.
Served as liaison between user community and software providers.
Completed remote repairs involving software solutions and hardware repairs.
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