Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary
Network Professional with 3.6 years of experience in Networking, Configuration, Installation and Technical Support and Network  Management. Customer-oriented and skilled at relating to and connecting with people from all backgrounds.
  • Network Protocols TCP/IP, VLAN, STP, HSRP, VRRP, SNMP, Dot1q, EIGRP, BGP, OSPF, Access lists, NAT/PAT, Firewall, IPsec, SNMP, NTP etc.
  • Networking tools: Putty, Host monitor, Wire shark, Secure CRT, Solarwinds, NTA, syslog.Others: MS Office, Microsoft Visio
  • Routers: Cisco 3845, 2811, 1841, 1941
  • Switches: Cisco nexus 5k, 6509, 4509, 3750, 3850, 2960
  • Firewall: Cisco ASA 5545, FortiGate 1000C, Checkpoint R77.30
  • Load balancer: Citrix Netscaler
Work History
Network support engineer, 11/2012 to 01/2014
IntuitiveBaton Rouge, LA,
  • Troubleshot and observed leased lines and successfully resolved complaints of clients related to networks within a given estimated time of recovery (ETR).
  • Offered Level 1 troubleshooting which involved verification of core configurations of interfaces at respective routers and switches, VLAN and dot1q configurations.
  • Provided outstanding customer service.
  • Communicated with vendors to resolve network outages and periods of reduced performance.

Network Analyst, 04/2015 to 05/2016
Clough, Harbour & Associates, LlpWinter Haven, FL, IND
  • I was promoted on direct payroll of FIS from 3rd Party based on annual performance report.
  • Implemented network infrastructure of various banks from scratch and established connectivity with FIS data centers located in Mumbai and Bangalore.
  • Implementing and ensuring the connectivity to banks, ATMs and servers which connect to banking servers in FIS Data center; ensuring Traffic shifting from DC to DR and vice versa within time and Worked with a team size of 12 people.
  • Keeping track record of changes in firewalls and performing verification on the same.
  • Conducting telephonic interviews for L1 support engineers and providing training to new joiners.

Network Engineer, 01/2014 to 04/2015
Altice UsaAuburn, CA,
  • For client FIS global Feb'14 to April'15 Worked as Network Engineer & managed two processes Global Services & Solutions Payment Solution and Services
  • Carried out effective troubleshooting/ maintenance of network connectivity between branches located in various cities in India Ensuring stable services between hosts & servers in UK, US and other global branches Assuring overall connectivity to various call centers/ support centers internal to FIS and at customer sites Lodging of tickets with hardware vendors such as HP/ Wipro for Network Device performance issues.
  • Reviewed logs for all networking devices for unresolved abnormalities and problems.
  • Kept up-to-date on new developments in computer and network vulnerabilities, data hiding and encryption.
  • Upgraded and expanded network systems and their components.

Master of Science: Telecommunications and network engineering, Expected in Current
Southern Methodist University - Dallas, TX
    Telecommunications and Network Engineering
  • 3.5 GPA

Bachelor of Science: Electronics and Telecommunications, Expected in May 2012
University of Mumbai - India,
    Electronics and Telecommunications
  • 3 GPA

Cisco certified Network Professional (CCNP)

Cisco certified Network Associate (CCNA)

Checkpoint certified security Associate (CCSA)

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