Network Professional with 3.6 years of experience in Networking, Configuration, Installation and Technical Support and Network Management. Customer-oriented and skilled at relating to and connecting with people from all backgrounds.
Network support engineer, 12/2012 to 02/2014 Tikona Digital networks – Mumbai, India
Troubleshot and observed leased lines and successfully resolved complaints of clients related to networks within a given estimated time of recovery (ETR).
Offered Level 1 troubleshooting which involved verification of core configurations of interfaces at respective routers and switches, VLAN and dot1q configurations.
Provided outstanding customer service.
Communicated with vendors to resolve network outages and periods of reduced performance.
Network Analyst, 05/2015 to 06/2016 FIS Payment solutions and services – Mumbai, IND
I was promoted on direct payroll of FIS from 3rd Party based on annual performance report.
Implemented network infrastructure of various banks from scratch and established connectivity with FIS data centers located in Mumbai and Bangalore.
Implementing and ensuring the connectivity to banks, ATMs and servers which connect to banking servers in FIS Data center; ensuring Traffic shifting from DC to DR and vice versa within time and Worked with a team size of 12 people.
Keeping track record of changes in firewalls and performing verification on the same.
Conducting telephonic interviews for L1 support engineers and providing training to new joiners.
Network Engineer, 02/2014 to 05/2015 Netconnect India Pvt Ltd – Mumbai, India
For client FIS global Feb'14 to April'15 Worked as Network Engineer & managed two processes Global Services & Solutions Payment Solution and Services
Carried out effective troubleshooting/ maintenance of network connectivity between branches located in various cities in India Ensuring stable services between hosts & servers in UK, US and other global branches Assuring overall connectivity to various call centers/ support centers internal to FIS and at customer sites Lodging of tickets with hardware vendors such as HP/ Wipro for Network Device performance issues.
Reviewed logs for all networking devices for unresolved abnormalities and problems.
Kept up-to-date on new developments in computer and network vulnerabilities, data hiding and encryption.
Upgraded and expanded network systems and their components.
Master of Science: Telecommunications and network engineering, Current Southern Methodist University - Dallas, TX
Telecommunications and Network Engineering
Bachelor of Science: Electronics and Telecommunications, May 2012 University of Mumbai - India