Development of clear and concise technical documentation on new/refined processes, while providing training and how-to instruction for other IT related support staff.
SSMS, SSRS, Cisco ASA, Cisco including configuration and vendor troubleshooting
Fiber, single optical cable experience
Wifi ,microwave experience
Multi-tier application support
Created, tested, and deployed SQL automation processes to address growing business needs
Tested features across various browsers.
Answered user inquiries regarding computer software and hardware operation.
Set up equipment for employee use.
Installed and performed repairs to hardware, software and peripheral equipment, following design and installation specifications.
Conducted computer diagnostics to investigate and resolve problems and provide technical assistance and support.
Developed training materials and procedures.
Analyzed network packet information and computer OS system data to identify and characterize anomalies on networks.
Assessed allocation of resources.
Gathered and analyzed performance metric data.
Provided recommendations for resolving defects.
Worked on large enterprise and business critical applications.
Analyzed and created new configuration for packaged software to meet business and system requirements.
Oversaw local IT infrastructure including servers, security, networking, storage systems and desktops.
Researched new trends and technologies leading to testing and justification for deployment.
Sr. IT Procurement Specialist, 06/2010 to 07/2014 Comcast – Miami Gardens, FL,
Prices
Validation, Market Analysis, Make quotations/proposals/information requests ,Awarding Analysis ,Issuing Purchase
Orders/Contracts/Agreements/Transfer Orders , Following up financial and
Delivery Cycles including but not limited to (payments process/Delivery Dates)
and all supply chain related processes
Worked closely with IT Dept. managers to plan buys.
Researched competitors and sourced new IT vendors and products.
Supervised junior staff and mentored to improve performance.
Diversified product selections.
Assisted managers in selecting the right product/service to best fit company needs .
worked with IT Suppliers to provide workshops, trainings for the new provided products or services.
worked closely with project managers to address,communicate,resolve any matter related to IT projects to the related stake holders inside and outside the corporation.
IT Department planer and developer, 04/2009 to 06/2010 Challenger School – Portola Valley, CA,
for general contracting and transport LTD.
Job main role: Plan , Develop, and follow up the progress of the company IT projects for itself or for another companies including but not limited to project management , project procurement & contracting ,the main focus on supply, install and configure new networks equipment and hardware.
Reviewed design drawings, specifications and customer requirements for newly engineered components and processes.
Helped initiate a more organized drawing package to increase network productivity.
Designed and implemented network equipment, facilities and systems for commercial and domestic purposes.
Maintained open and effective communications with project teams to increase productivity.
Drafted and submitted Engineering Change Orders for review.
Prepared daily project status updates to keep staff up-to-date on program changes and task requirements.
Worked efficiently under strict deadlines to make sure that new networks were available for scheduled releases.
Provided hands-on technical support, advice and mentoring to all levels of personnel.
Led cross-functional team to share technology across departments to improve operational efficiency.
IT Dept. Head, 02/2009 to 06/2010 FAJER EMAN GROUP For General Contracting And Transport LTD. – City, STATE,
Job main role: keep & monitor IT department daily operations ,help L2 support to solve & troubleshoot Lan/Wan , datacenter, helpdesk operations ,working with providers ,ISPs, and suppliers to finish the projects on time without any delays.
Prepared daily project status updates to keep staff up-to-date on program changes and task requirements.
Worked efficiently under strict deadlines to make sure that new products were available for scheduled public releases.
Provided hands-on technical support, advice and mentoring to all levels of personnel.
Prepared and configured equipment for all operations.
Verified that all required information was readily available and displayed correctly.
Tacked maintenance actions and completed records.
Assessed operations and made recommendations to improve safety, increase productivity, enhance performance and reduce costs.
Determined appropriate methods and sequencing of operations.
Constructed and tested network circuits and installed point-to-point wire harnesses and connectors
Managed company IT projects budget
Drafted action plans and led meetings with department executives to review project status and proposed changes.
Collaborated with cross-functional teams to draft project schedules and plans.
Monitored costs, timescales and resources used to achieve company goals
Monitored team progress and enforced deadlines.
Developed slideshows and other forms of media to present project progress to the executive team.
Audited various number of work plans on a weekly bases and offered recommendations for improvements.
Executed proof of concept implementations to validate product or project feasibility.
Technical Support Engineer /Network, 07/2007 to 06/2010 Zain IQ Telecom – City, STATE,
Customer support department in ZAIN-IQ Telecom,Job main role: help company customers to solve, fix, troubleshoot the issues they face with their , devices, networks , or services.
Processed an average of 30 transactions each day in a timely manner.
Answered customers’ questions and addressed problems and complaints in person and via phone.
Helped customers select products that best fit their personal needs.
Educated customers on product and service offerings.
Offered exceptional customer service to differentiate and promote the company brand.
Kept current on market and product trends to effectively answer customer questions.
Made recommendations to improve technical practices.
Collected, analyzed, and reported program metrics, including product technical performance measures and key performance parameters.
Thoroughly inspected and repaired systems components.
Carefully organized, analyzed and prepared technical data reports to ensure proper workflow and productivity.
Monitor networks, equipment status & workflow, and send daily or weekly reports to management based on the situation
WIFI Engineer, 07/2006 to 02/2008 Infozone ISP – City, STATE,
Worked with Info Zone Company for computers & networks services as Wi-Fi engineer Job main role: work as WiFi Engineer to build & maintain the company RF repeaters & towers , install Lan/Wan wireless equipment's including but not limited to microwave links, and 5.8GHz long range transmitters, work with NOC & Operations Dept.
to solve any network issues within the desired time response of service level agreements requirements between the company and its customers.
Ran operational tests on RF repeaters and its equipment to reinforce proper processes and remedy malfunctions.
Entered and distributed work orders to other technicians.
Produced and maintained accurate design documentation.
Inspected towers parts using network analyzers, testers.
Applied engineering principles to develop and operate stable RF repeaters and towers.
System Admin, 04/2006 to 07/2007 Sumer Bank – City, STATE,
Designed and developed network topology.
solve servers & Active directory issues and maintain network usage level in the recommended zone
Managed numerous projects simultaneously within budgetary restrictions.
Debugged analyze, and troubleshot network components.
Drafted network drawings, wiring diagrams, wiring connection specifications or cross-sections of underground cables, as required for instructions to installation crew.
Developed and organized records and maintenance reports for increased efficiency.
Education and Training
Bachelor of Science: Electrical Engineering, Expected in 2006 University of Technology - Baghdad, GPA: Electrical Engineering & Education
: , Expected in 2018 Cisco Networking Academy - , GPA:
Continuing education and training in below
CCNA Cyber Security - ongoing ( Fully certified by Dec 2018)
CCNP R&S -training ongoing
CCNA Voice - ongoing
Attended the Cisco Meraki Webinars below :-
Intro to Cloud Networking Using Meraki
Cisco Meraki Cloud Networking
Exploring Security and SD-WAN with Meraki MX
Exploring Meraki Cloud Telephony and Vision
Introduction to the Internet of Everything I2IoE
: Networking, Expected in 2016 Cisco Networking Academy - , GPA:
CCNA Routing & Switching Degree ID#CSCO13029661
Cyber-security Cyber Essentials-EN 1116
Cyber-security Intro to Cybersecurity - En 0616
: Networking, Expected in 2016 glendale community college - Glendale, AZ GPA: CCNA certification
training (16 Credit/hour, 4 academic classes )
: , Expected in 2013 Zain Telecom - , GPA:
from 2011 to 2013
Active Directory management
Project Management
Technical Writing
IT operations best practices and better understanding
IT projects Cost management
financial skills for IT Buyers
: Procurment, Expected in 2011 nextlevelpurchasing - , GPA:
Managing Supplier Performance training
Negotiation No-No's training
Mastering Purchasing Fundamentals training
14 Purchasing Best Practices training
Powerful Negotiation for Successful Buying training
Savings Strategy Development training
Supply Management Contract Writing training
: , Expected in 2007 Zain IQ Telecom - Baghdad, GPA:
from 2007 to 2010 training
Customer
care management system training
TEMPO
program training
TABS
program training
GPRS
system training
OPEN
SERVICES PLATFORM (OSP) program training
Customer
Relations
GSM & cell phones basic operations
Computer
support & systems management
Network Support
: , Expected in 2006 InfoZone ISP - , GPA:
Networks
& Internet Training
V-SAT
training 2006
I direct
(3100&X3 v-sat modems) installation training
Wireless
networks training
Wired
networks training
Wi-Fi Sites installing
training
Affiliations
Member of
International High IQ society (IQ Score 129)
Iraqi Engineers Union (lot#1840)
IEEE Europe, Middle East and Africa (region 8)
Cisco Networking Academy (ID: 42561191)
Skills
Active Directory, administrative, AS/400, ATM, backup, Basic, BGP, binder, Business Development, cables, CCNA, Cisco Certified Network Associate, cisco, CMS, com, hardware, Contracts, clientele, client, clients, Customer Relations, Customer Service Training, Customer Care, DATA entry, databases, Data Base, Delivery, designing, documentation, EIGRP, Electrical engineer, electronic engineer, Electronics, E-MAIL, Engineer, English, ERP, Enterprise Resource Planning, features, Financial, Firewalls, focus, forms, frame relay, GPRS, GSM, HDLC, Human Resources management, Inspect, INSURANCE, IQ, ISA, Computer support, Lan, legal, Managing, Market Analysis, marketing strategies, math, Access, Excel, Microsoft Exchange Server, Microsoft Office, Outlook, PowerPoint, Microsoft Project, Microsoft Windows, Word, microwave, modems, Negotiation, enterprise, Network, networking, Networks, Next, Oracle, OSPF, Page, phone system, cameras, policies, PPP, processes, Procurement, PRODUCER, progress, project management, proposals, protocols, Purchasing, Repairing, routers, routing, SAT, Servers, service level agreements, SLA, SQL, Strategy Development, supply chain, switches, systems Engineer, systems management, Technical Support, Technical writer, phones, phone, troubleshoot, Troubleshooting, type, underwriter, Validation, Visio, Website Design, Websites, Wan, wiring, workbench
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