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network support engineer resume example with 4+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Problem Solving and Result Driven Network Engineer with 2+ years of IT and Networking Technical Support Experience. Highly motivated for new challenges to leverage proven technical skills for the benefit of an organization and individual growth.

Skills
  • Hands on experience with Routers, Switches and Firewalls.
  • Cloud Computing, Virtualization, SDN technologies.
  • Self-motivated, Team Worker, Analytical Thinker Willing to Learn
  • Networking Concepts: TCP/IP suite, Layer 2/3 environment, LAN/WAN, UDP, DNS, DHCP, IPv4, IPv6, ACL, NAT/PAT, MPLS, SNMP, VoIP, SIP, QoS
  • Routing & Switching: OSPF, EIGRP, BGP, ISIS, VLAN, VTP, STP, PVST, RST, MST, HSRP, VRRP, GLBP, IPsec VPN, Firewall
  • Tools & Platforms: GNS3, Wireshark, Cisco-IOU, AWS, Linux (Ubuntu CentOS)
  • BGP, Technical Support
  • Cisco, Troubleshoot
  • Critical thinking, Troubleshooting
  • Client, VPN
  • Customer Service, VoIP
  • DHCP, WAN
  • Documentation, Articles
  • DNS
  • Edit
  • EIGRP
  • Features
  • Firewalls
  • Firewall
  • Internet Service Provider
  • IP
  • ISIS
  • LAN
  • Linux
  • Access
  • Enterprise
  • Network analysis
  • Network
  • Networking
  • Networks
  • OSPF
  • Printers
  • Read
  • Routers
  • Routing
  • Self-motivated
  • Scripts
  • SNMP
  • Switches
  • TCP/IP
Education and Training
Southern Methodist University Dallas, TX Expected in 2017 Master of Science : Network and Telecommunication Engineering - GPA :
University of Mumbai , Expected in 2015 Bachelor of Engineering : Electronics - GPA :
Experience
Intuitive - Network Support Engineer
Austin, TX, USA 04/2018 - Current
  • Diagnose and troubleshoot wireless, security, switching, and other various network-related issues reported by Cisco Meraki customers.
  • Own each customer case from initial creation to resolution.
  • Effectively communicate with third parties such as partners and customers regarding technical issues and customer service inquiries.
  • Collaborate with other support team members to fix network outages, misconfigurations, and complex networking issues.
  • Read and analyze packet captures using Wireshark.
  • Work with engineering and management to diagnose and resolve critical, escalated issues.
  • Use acquired knowledge to suggest, edit, and write in-depth Knowledge Base articles.
  • Stay up to date on Meraki features and technology by attending lunch and learns, participating in engineering and product team communication, and keeping up with enterprise and cloud networking trends.
Raytheon Technologies Corp - Network Specialist
Orlando, FL, USA 07/2017 - 11/2017
  • Responsible for operational support of client site routers, switches and firewalls as for cloud and on-premise solutions.
  • Managed 50+ customer trouble tickets, troubleshooting operations issues and providing technical solutions client network.
  • Provided network analysis through Visualware test, maintenance of projects and network documentation.
  • Handled multiple client side networks and provide resolutions through critical thinking and technical knowledge.
  • Assisted customers in configuring QOS and bandwidth management on Switches and routers for VoIP aspect of networking.
  • Implementation of IP, DNS, DHCP, NAT/PAT, Vlans, Access-lists, Policy Maps scripts for LAN infrastructure.
  • Collaborating with customer's IT vendor and Internet Service Provider for resolving network issues.
  • Hands on experience with Cisco ASA, Juniper, Fortinet, Meraki, Sonicwall, Watchguard, Microtik devices.
Fondren Library, SMU - IT and Service Student Assistant
City, STATE, USA 12/2015 - 07/2017
  • Responsible for providing Technical Support for network configurations and troubleshooting with computers & printers.
  • Provided dedicated Customer Service to the campus community and Assisted library staff with various duties and projects.
Activities and Honors
Accomplishments
  • Advance Network Architecture Design - Configured a real life live network model with customer sites, ISPs and MPLS core using Cisco routers and switches.
  • Machined IS-IS, OSPF, BGP routing protocols.
  • Implemented VLANs, VTP, STP, MST, PPP, MPLS, and DMVPN /IPsec VPN.
  • Software Defined Networking - Explored implementation of SDN in virtualization, wireless, datacenter, security and traffic management services like qos and load balancing.
  • Creating topologies with python script and connecting controllers like Opendaylight, HP-WAN on mininet.
  • Administration and Hosting in Linux - Installed Apache2 HTTP web server on Ubuntu through Virtual box.
  • Configured default virtual host declaration to host two name-based virtual hosts example.com and test.com.
  • Cloud Computing on AWS - Designed a Virtual Private Cloud (VPC) network setup for a multi-tier environment.
  • Hands on with various AWS services like S3, VPC, EC2, CloudFront, RDS, R53, ELB, Auto-Scaling, IAM and Cloudwatch.
  • Implemented an architecture framework with best security, reliability, performance optimization and cost efficiency practices.
  • Paper Presentation on Software Defined Networking with Openflow and mininet controllers for SDN course under lecturer Dr Klyne Smith.
  • Technical Head for Techithon technical project exhibition event managing a team of 6 students for an event attended by 500+ students.

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Resume Overview

School Attended

  • Southern Methodist University
  • University of Mumbai

Job Titles Held:

  • Network Support Engineer
  • Network Specialist
  • IT and Service Student Assistant

Degrees

  • Master of Science
  • Bachelor of Engineering

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