Network Support Engineer Resume Example Cisco Meraki

NETWORK SUPPORT ENGINEER

Summary

Problem Solving and Result Driven Network Engineer with 2+ years of IT and Networking Technical Support Experience. Highly motivated for new challenges to leverage proven technical skills for the benefit of an organization and individual growth.

Skills

Hands on experience with Routers, Switches and Firewalls.
Cloud Computing, Virtualization, SDN technologies.
Self-motivated, Team Worker, Analytical Thinker Willing to Learn
Networking Concepts: TCP/IP suite, Layer 2/3 environment, LAN/WAN, UDP, DNS, DHCP, IPv4, IPv6, ACL, NAT/PAT, MPLS, SNMP, VoIP, SIP, QoS
Routing & Switching: OSPF, EIGRP, BGP, ISIS, VLAN, VTP, STP, PVST, RST, MST, HSRP, VRRP, GLBP, IPsec VPN, Firewall
Tools & Platforms: GNS3, Wireshark, Cisco-IOU, AWS, Linux (Ubuntu CentOS)
BGP, Technical Support
Cisco, Troubleshoot
Critical thinking, Troubleshooting
Client, VPN
Customer Service, VoIP
DHCP, WAN
Documentation, Articles
DNS
Edit
EIGRP
Features
Firewalls
Firewall
Internet Service Provider

IP
ISIS
LAN
Linux
Access
Enterprise
Network analysis
Network
Networking
Networks
OSPF
Printers
Read
Routers
Routing
Self-motivated
Scripts
SNMP
Switches
TCP/IP

Experience

Network Support Engineer05/2018 to CurrentCisco MerakiSan Francisco, USA, CA

Diagnose and troubleshoot wireless, security, switching, and other various network-related issues reported by Cisco Meraki customers.
Own each customer case from initial creation to resolution.
Effectively communicate with third parties such as partners and customers regarding technical issues and customer service inquiries.
Collaborate with other support team members to fix network outages, misconfigurations, and complex networking issues.
Read and analyze packet captures using Wireshark.
Work with engineering and management to diagnose and resolve critical, escalated issues.
Use acquired knowledge to suggest, edit, and write in-depth Knowledge Base articles.
Stay up to date on Meraki features and technology by attending lunch and learns, participating in engineering and product team communication, and keeping up with enterprise and cloud networking trends.

Network Specialist08/2017 to 12/2017Estech Systems Inc, ESIPlano, USA, TX

Responsible for operational support of client site routers, switches and firewalls as for cloud and on-premise solutions.
Managed 50+ customer trouble tickets, troubleshooting operations issues and providing technical solutions client network.
Provided network analysis through Visualware test, maintenance of projects and network documentation.
Handled multiple client side networks and provide resolutions through critical thinking and technical knowledge.
Assisted customers in configuring QOS and bandwidth management on Switches and routers for VoIP aspect of networking.
Implementation of IP, DNS, DHCP, NAT/PAT, Vlans, Access-lists, Policy Maps scripts for LAN infrastructure.
Collaborating with customer's IT vendor and Internet Service Provider for resolving network issues.
Hands on experience with Cisco ASA, Juniper, Fortinet, Meraki, Sonicwall, Watchguard, Microtik devices.

IT and Service Student Assistant01/2016 to 08/2017Fondren Library, SMUDallas, USA, TX

Responsible for providing Technical Support for network configurations and troubleshooting with computers & printers.
Provided dedicated Customer Service to the campus community and Assisted library staff with various duties and projects.

Education and Training

Master of Science: Network and Telecommunication Engineering2017Southern Methodist UniversityDallas, TX

Bachelor of Engineering: Electronics2015University of Mumbai

Accomplishments

Advance Network Architecture Design - Configured a real life live network model with customer sites, ISPs and MPLS core using Cisco routers and switches.
Machined IS-IS, OSPF, BGP routing protocols.
Implemented VLANs, VTP, STP, MST, PPP, MPLS, and DMVPN /IPsec VPN.
Software Defined Networking - Explored implementation of SDN in virtualization, wireless, datacenter, security and traffic management services like qos and load balancing.
Creating topologies with python script and connecting controllers like Opendaylight, HP-WAN on mininet.
Administration and Hosting in Linux - Installed Apache2 HTTP web server on Ubuntu through Virtual box.
Configured default virtual host declaration to host two name-based virtual hosts example.com and test.com.
Cloud Computing on AWS - Designed a Virtual Private Cloud (VPC) network setup for a multi-tier environment.
Hands on with various AWS services like S3, VPC, EC2, CloudFront, RDS, R53, ELB, Auto-Scaling, IAM and Cloudwatch.
Implemented an architecture framework with best security, reliability, performance optimization and cost efficiency practices.
Paper Presentation on Software Defined Networking with Openflow and mininet controllers for SDN course under lecturer Dr Klyne Smith.
Technical Head for Techithon technical project exhibition event managing a team of 6 students for an event attended by 500+ students.

Resume Overview

Companies Worked For:

Cisco Meraki
Estech Systems Inc, ESI
Fondren Library, SMU

School Attended

Southern Methodist University
University of Mumbai

Job Titles Held:

Network Support Engineer
Network Specialist
IT and Service Student Assistant

Degrees

Master of Science : Network and Telecommunication Engineering 2017
Bachelor of Engineering : Electronics 2015

Network Support Engineer Resume Example

Resume Score: 80%

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