close
  • Dashboard
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Customer Service
      • Education
      • Sales
      • Manager
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Microsoft Word
      • Professional
      • Modern
      • Traditional
      • Creative
      • View All
    • Resume Services
    • Resume Formats
      • Resume Formats
      • Chronological
      • Functional
      • Combination
    • Resume Review
    • How to Write a Resume
      • How to Write a Resume
      • Summary
      • Experience
      • Education
      • Skills
        • Skills
        • Hard Skills
        • Soft Skills
    • Resume Objectives
  • CV
    • CV
    • CV Examples
    • CV Formats
    • CV Templates
    • How to Write a CV
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Customer Service
      • Marketing
      • Sales
      • Education
      • Accounting
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Questions
  • Resources
  • About
    • About
    • Reviews
  • Contact
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • Network Support Engineer
Please provide a type of job or location to search!
SEARCH

Network Support Engineer Resume Example

Love this resume?Build Your Own Now
NETWORK SUPPORT ENGINEER
Summary

Problem Solving and Result Driven Network Engineer with 2+ years of IT and Networking Technical Support Experience. Highly motivated for new challenges to leverage proven technical skills for the benefit of an organization and individual growth.

Skills
  • Hands on experience with Routers, Switches and Firewalls.
  • Cloud Computing, Virtualization, SDN technologies.
  • Self-motivated, Team Worker, Analytical Thinker Willing to Learn
  • Networking Concepts: TCP/IP suite, Layer 2/3 environment, LAN/WAN, UDP, DNS, DHCP, IPv4, IPv6, ACL, NAT/PAT, MPLS, SNMP, VoIP, SIP, QoS
  • Routing & Switching: OSPF, EIGRP, BGP, ISIS, VLAN, VTP, STP, PVST, RST, MST, HSRP, VRRP, GLBP, IPsec VPN, Firewall
  • Tools & Platforms: GNS3, Wireshark, Cisco-IOU, AWS, Linux (Ubuntu CentOS)
  • BGP, Technical Support
  • Cisco, Troubleshoot
  • Critical thinking, Troubleshooting
  • Client, VPN
  • Customer Service, VoIP
  • DHCP, WAN
  • Documentation, Articles
  • DNS
  • Edit
  • EIGRP
  • Features
  • Firewalls
  • Firewall
  • Internet Service Provider
  • IP
  • ISIS
  • LAN
  • Linux
  • Access
  • Enterprise
  • Network analysis
  • Network
  • Networking
  • Networks
  • OSPF
  • Printers
  • Read
  • Routers
  • Routing
  • Self-motivated
  • Scripts
  • SNMP
  • Switches
  • TCP/IP
Experience
Network Support Engineer05/2018 to CurrentIntuitiveAustin , TX
  • Diagnose and troubleshoot wireless, security, switching, and other various network-related issues reported by Cisco Meraki customers.
  • Own each customer case from initial creation to resolution.
  • Effectively communicate with third parties such as partners and customers regarding technical issues and customer service inquiries.
  • Collaborate with other support team members to fix network outages, misconfigurations, and complex networking issues.
  • Read and analyze packet captures using Wireshark.
  • Work with engineering and management to diagnose and resolve critical, escalated issues.
  • Use acquired knowledge to suggest, edit, and write in-depth Knowledge Base articles.
  • Stay up to date on Meraki features and technology by attending lunch and learns, participating in engineering and product team communication, and keeping up with enterprise and cloud networking trends.
Network Specialist08/2017 to 12/2017Raytheon Technologies CorpOrlando , FL
  • Responsible for operational support of client site routers, switches and firewalls as for cloud and on-premise solutions.
  • Managed 50+ customer trouble tickets, troubleshooting operations issues and providing technical solutions client network.
  • Provided network analysis through Visualware test, maintenance of projects and network documentation.
  • Handled multiple client side networks and provide resolutions through critical thinking and technical knowledge.
  • Assisted customers in configuring QOS and bandwidth management on Switches and routers for VoIP aspect of networking.
  • Implementation of IP, DNS, DHCP, NAT/PAT, Vlans, Access-lists, Policy Maps scripts for LAN infrastructure.
  • Collaborating with customer's IT vendor and Internet Service Provider for resolving network issues.
  • Hands on experience with Cisco ASA, Juniper, Fortinet, Meraki, Sonicwall, Watchguard, Microtik devices.
IT and Service Student Assistant01/2016 to 08/2017Fondren Library, SMUCity , STATE
  • Responsible for providing Technical Support for network configurations and troubleshooting with computers & printers.
  • Provided dedicated Customer Service to the campus community and Assisted library staff with various duties and projects.
Education and Training
Master of Science: Network and Telecommunication Engineering2017Southern Methodist UniversityCity, State
Bachelor of Engineering: Electronics2015University of Mumbai
Accomplishments
  • Advance Network Architecture Design - Configured a real life live network model with customer sites, ISPs and MPLS core using Cisco routers and switches.
  • Machined IS-IS, OSPF, BGP routing protocols.
  • Implemented VLANs, VTP, STP, MST, PPP, MPLS, and DMVPN /IPsec VPN.
  • Software Defined Networking - Explored implementation of SDN in virtualization, wireless, datacenter, security and traffic management services like qos and load balancing.
  • Creating topologies with python script and connecting controllers like Opendaylight, HP-WAN on mininet.
  • Administration and Hosting in Linux - Installed Apache2 HTTP web server on Ubuntu through Virtual box.
  • Configured default virtual host declaration to host two name-based virtual hosts example.com and test.com.
  • Cloud Computing on AWS - Designed a Virtual Private Cloud (VPC) network setup for a multi-tier environment.
  • Hands on with various AWS services like S3, VPC, EC2, CloudFront, RDS, R53, ELB, Auto-Scaling, IAM and Cloudwatch.
  • Implemented an architecture framework with best security, reliability, performance optimization and cost efficiency practices.
  • Paper Presentation on Software Defined Networking with Openflow and mininet controllers for SDN course under lecturer Dr Klyne Smith.
  • Technical Head for Techithon technical project exhibition event managing a team of 6 students for an event attended by 500+ students.
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

79Average
Resume Strength
  • Word choice
  • Length
  • Measurable results
  • Typos

Resume Overview

School Attended

  • Southern Methodist University
  • University of Mumbai

Job Titles Held:

  • Network Support Engineer
  • Network Specialist
  • IT and Service Student Assistant

Degrees

  • Master of Science : Network and Telecommunication Engineering 2017
    Bachelor of Engineering : Electronics 2015

Create a job alert for [job role title] at [location].

×

Advertisement

Similar Resumes

View All
Tier--2-Network-Support-Engineer--Intern-resume-sample

Tier -2 Network Support Engineer -Intern

Metropolitan State University Of Denver

Denver , CO

Senior-Network-Support-Engineer-resume-sample

Senior Network Support Engineer

Solugenix

San Francisco , CA

Client-Support-Network-Engineer-And-Administrator-resume-sample

Client Support Network Engineer And Administrator

Children's Home Society Of North Carolina

Greensboro , NC

  • About Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
  • Work Here
  • Contact Us
  • FAQs
  • Accessibility
  • EN
  • UK
  • ES
  • FR
  • IT
  • DE
  • NL
  • PT
  • PL
customerservice@livecareer.com
800-652-8430 Mon- Fri 8am - 8pm CST
Sat 8am - 5pm CST, Sun 10am - 6pm CST
  • Stay in touch with us
Site jabber winner award

© 2022, Bold Limited. All rights reserved.