Monitor network security events received from customer's monitored servers, and then take appropriate action
based on customer's security policy.
Assist customers with security related issues & escalating security alerts.
Responsible for troubleshooting agent software issues.
Reviewing customer reports to ensure quality and accuracy is a part of the job for SOC analysts
Perform analysis of log files.
Includes forensic analysis of system resource access.
Monitored network performance and provided network performance statistical reports for both real-time and
BAU SV4 Engineer, 12/2015 to 03/2016 Insight Global & HP – Fort Lauderdale, Florida
HP/Bank of America Hardware Refresh Project.
Upgraded and expanded network systems and their components.
Reviewed logs for all networking devices for unresolved abnormalities and problems.
Troubleshot and maintained all networking devices and infrastructure across the enterprise including switches,
routers and firewalls and card readers.
Used ticketing systems to manage and process actions taken (Spiceworks & HP Service Manager).
Geeksquad Operations Agent, 08/2014 to 03/2015 Best Buy Geeksquad – Manalapan, New Jersey
Responsible for frontend and backend of the precinct.
Backroom managed shipping, receiving of phones, laptops, TV's and other devices from & to authorized service
Install HDDs, video cards, installing ram, DVD bays and hook up power supplies.
Install Windows & Mac OS, repairing and installing missing drivers.
Frontend Geeksquad greeted customers.
If they brought their computer in, I would take a look at it, giving knowledgeable diagnosis of issues and
available further actions.
High School Diploma: 2013 Brookdale Community College - Lincroft, New Jersey Network Information Technology
Brookdale Community College - Intensive course studies in design and troubleshooting of network operating systems. Configuration, maintenance, of
secure routers, switches and other networking hardware. Evaluation of current and emerging technologies and their
applicability to address the users' needs.