Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
  • Over 15 years of experience in cybersecurity, wireless and wired networking, enterprise hardware, infrastructure, network design, and systems engineering.
  • Skilled in task prioritization and troubleshooting.
  • Excellent relationship-building and problem-solving skills with demonstrated success in working both alone and as part of a team.
  • Personal experience and skill set has provided insight into computer security, firewalls, switches, VPN, memory analysis, vulnerability management, information security, and anti-malware technologies.
  • Ready for a new position that involves troubleshooting, auditing, and issue resolution in the IT environment.


  • Avaya/Nortel/Extreme, HP & Cisco Switches & Routers
  • Management of 4 different firewall manufacturers (PfSense, Fortinet, Sonicwall, Palo Alto)
  • In depth understanding of Nmap, Wireshark, Burp Suite, Apache, and 4 Linux distributions with a focus on Remnux & Kali
  • Mastery of Vsphere 4.0-7.0 administration
  • Specialized training in the following systems - CCNA, Electronic Concepts, Component Diagnostic and Repair, Dell EqualLogic, HPE Sales and Installation, Nimble
  • MySQL and SQL Database Management and Optimization
  • Windows and Linux Server Administration
  • Able to write in at least 4 languages for both scripting and networking
  • In-Depth grasp of attacker tactics, techniques, and procedures (TTPs) along with Penetration Testing Execution Standard (PTES)
  • 7 years experience with NIST IAVA, PCI, HIPAA, Risk Management Framework, ATT&K, and DISA STIG compliance
  • Training and experience in Red, Blue and Purple Team Operations for various organizations
06/2006 to Current
Network Operations Manager Apex Systems Spokane, WA,
  • Experience in the information security and IT risk management field related to network, host, database and/or application security in multiple operating system environments.
  • Experience in various security technologies and techniques.
  • Top Secret Military Clearance.
  • Experience in organizing resources, establishing priorities, and leading security related projects.
  • Established and modified networks and computers at businesses, schools, government buildings, medical facilities and homes for security posture compliance.
  • Juggled multiple projects, personnel, and tasks to ensure high quality and timely delivery.
05/2019 to Current
Cyber Defense Operations Supervisor Burr & Forman Llp Tampa, FL,
  • Mission Defense Team Lead, SIPR Network Administrator (Secure Internet Protocol Routing), and Wing Communications Security Manager
  • Hold 7 Air Force Duty Specialty Codes (Cyber Defense Operations).
  • Manage employee access, security roles and permissions for 32 admins and 1,300 users.
  • Strong knowledge and experience in the areas of security assessment, vulnerability management, risk based threat analysis, security mitigation techniques and tools.
  • Manage, discover, mitigate, and validate remediation of vulnerabilities related to mission, computer, and weapons systems.
  • Reduced active vulnerability by 98% in 2 years, discovered over 20 undocumented vulnerabilities in systems.
  • Drove solutions to predominant operations issues by identifying areas of deficiency and performing root-cause analysis.
  • Train and supervise 8 employees on business principles, best practices, protocol and system usage.
03/2016 to 05/2019
Enterprise Configuration Engineer Riverside Technologies, Inc. City, STATE,
  • Designed and built computer and network systems for both Enterprise Companies and Schools around the US.
  • Developed custom OS images for customer needs, as well as setting up Microsoft System Center Configuration Manager for new HP System customers in the US.
  • Controlled and setup multiple Operating System deployments for an active warehouse and outside customers pushing 200,000+ computers out in a summer with customized Operating Systems.
  • One of the few individuals outsourced by HP to fix many problems with their new and emerging product lines to output solutions, patches, and processes to fix computers on a global scale.
01/2007 to 11/2007
Network Administrator Alorica City, STATE,
  • Advised end users on solving issues related to hardware and software.
  • Updated hardware and software upon availability and supervised network to eliminate bottlenecks.
  • Delivered high level of support and maintenance to hardware, software and applications to maximize performance and reduce bottlenecks.
  • Performed routine troubleshooting and network monitoring.
Education and Training
Expected in 05/2012
Associate of Science: Military Information Systems Technology
Community College of The Air Force - Montgomery, AL
Expected in 05/2012
Bachelor of Arts: Computer Science
Thomas Edison State University - Trenton, NJ
Expected in
Western Iowa Tech Community College - Sioux City, IA
  • Completed coursework in Cisco Network (32 hours)
Expected in
: Computer Science
Northwestern College - Orange City, IA
  • Completed 60 hours of coursework in Computer Science before transferring to Thomas Edison.
Activities and Honors
  • 2014 American Red Cross Siouxland Volunteer of the Year
  • USAF Honor Graduate
  • Awarded Air Force Achievement Medal for work with predator drones
  • Awarded the Meritorious Unit Award for communications work in support of Combat Operations in 2009
  • Afghanistan Veteran
  • AWS Cloud Practitioner (2022)
  • Ransomware Incident Response - Secret Service/FBI - National Computer Forensics Institute (2021)
  • Functional Mission Assurance – Cyber , Air Force Cyber College (2021)
  • Certified Advanced Security Practitioner+ (2020)
  • Certified Ethical Hacker (2019)
  • Aruba Certified ClearPass Professional (2018)

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School Attended

  • Community College of The Air Force
  • Thomas Edison State University
  • Western Iowa Tech Community College
  • Northwestern College

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  • Network Operations Manager
  • Cyber Defense Operations Supervisor
  • Enterprise Configuration Engineer
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