Certified Network Engineer specializing in optical and Ethernet transmission networks. Ability to work individually as well as part of a team of engineers, in an operational environment, dealing with both real-time issues and complex projects. Seeking position within a dynamic, process-oriented IT department.
Cisco switch and routing -- IOS, IOS XR, IOS XE
Fujitsu 9500 DWDM fiber optic maintenance and capacity add
Network monitoring applications HPNA, Netsmart, CA Spectrum
Telecom and networking protocols -- DOCSIS, BGP, OSPF, MPLS, VRRP
Troubleshooting log files, network connectivity, signal flow
Network Operations Engineer, 07/2013
to Current Brighthouse Networks / Spectrum – 65 South Keller Road,
Maitland FL 32810
Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
Monitored overall network performance.
Installed, maintained, and supported the organization's transit, core, edge, and access network devices.
Implemented both planned and emergency nightly network maintenance for device upgrades, capacity adds, compliance standards, short term projects, and outage resolution
Communicated with vendors and ISPs to resolve network outages and periods of reduced performance.
Residential PAC Voice Provisioning Specialist, 07/2010
to 07/2013 Brighthouse Networks / Spectrum – 65 South Keller Road, Maitland,
Supported field technicians with voice modem installation
Ported phone numbers from external LECs
Provisioned subscriber voice modems
HSD Technical Support Specialist, 04/2008
to 07/2010 Brighthouse Networks / Spectrum – 65 South Keller Road, Maitland,
Provided technical support over the phone for residential data and voice subscribers
Educated customers on PC security, email and services usage
Bachelor of Science: Information Technology,
2016 University of Central Florida - 4000 Central Florida Blvd, Orlando,
Associate of Applied Science: Computer Programming,
2012 Valencia College - 1800 S Kirkman Rd, Orlando,
2016 Cisco Certified Network Professional (CCNP) 300-115 Switch exam